Customer Ratings & Reviews

I called them and was told just take it back, no effort, no remote tech service, extremely long hold times, when I finally got through was disconnected and had to call back, again, just be told to return the product and travel back to the store. Geek Squad Customer support is outsourced to a third-party organization who seem very lazy and are not interested in addressing the computer tech needs of Best Buy customers.

So far, this has not worked out for me. I bought this service when my mother-in-law's laptop stopped booting. After a week the Geek Squad informed me the couldn't fix it and they could recommend a replacement laptop. I spoke with the tech, his manager, and the store manager, they all had the same answer, there had to be a motherboard failure and I should buy a laptop at BB. I TOOK THE LAPTOP HOME, REFLASHED THE BIOS and all is well with my mother-in-law's laptop. I spent $200 for nothing. Be careful with your money..

Too many rules to make it worth the money. Not sure if you should buy it.

This yearly subscription of $199 was a Giant Mistake! Both the in home so called ‘expert technician’ that installed my network & the online help services were TOTALLY USELESS! Installer knew absolutely nothing about how to set up a network (asked me where I wanted them set up), so no value added from a self install would have been & 2 attempts to get assistance from the Geek Squad were frustrating & no help. Ended up finding fixes on YouTube after wasting a half hour online with a Technician who would not call me on the phone to walk me though the needed fixes. Canceled my yearly plan well before the 30 day trial period expired. HOWEVER only $50 of the $199 yearly subscription cost was refunded. BestBuy kept the other $149 to cover the cost of my ‘Expert Home Installation Services’! Wish I had done self install & saved a useless $149 ‘installation’!

Good value and protection for the money spent but concerned whether i will need to use it

We purchased this for their help in hanging cameras for our business. The techs that come out just don't want to do the work. They keep putting the job off. The second appointment they had to call out their supervisor and the camera STILL did not get installed. I was going to hire to have cameras installed at my home. I'm SO glad I didn't waste anymore money. WILL NOT use again. Very disappointing!

Alr for now cld B BTR …. 25 lft ……………. ………. TM prb hpfly hyphy

THE MEMBERSHIP IS GOOD IF YOUR INSTALLING A FEW ELECTONICS IN YOUR CAR.

Good short-term benefits but may not be worth it to extend adter first year.

This is a good service for real Best Buy shoppers. If it’s once in a while than no.

This has been a real RAT RACE. Took all morning to renew the security plan for my PC. I was switched to 6 different people and put on hold. The price of this plan is out of hand and i really do not need protection for 10 + pc's or tablets. I will be searching for a different Security Plan ASAP. Mrs. Kwiecinski

Not worth getting, unless your buying multiple things from Best Buy to get delivered and installed but even that is eh. Also their 2 year protection as long as you pay is garbage, they instruct you to go through manufacture warranty first till it runs out which most large appliances come with 2 year manufacture warranty so it’s pointless really. Save your money

I scheduled a delivery and installation for today 11/22/2022 and the warehouse apparently didnt have appliances pulled in time for the delivery, so the driver left and refused to go back once the company pulled the appliances. So my Thanksgiving cooking is currently not happening because apparently no one else can deliver them today. I am not pleased with this service. This is my 1st time using best buy delivery and basically I signed up and paid for this total tech and nothing is pleasing about this right now.

Customer service centers thoughout the US has been sent overseas to the Phillipines. What BestBuy is selling you is mediocre customer service with a twist. If plan on making large purchases those purchases qualify for the additinal savings more than what the average person who get them for withiut the membership it may be worth it. For me the cost of savings I saw, at first glance, was great until I realized its the same discount for everyome. I cancelled

True value for the money. Give it a try. You won't be disappointed.

Too expensive. Does not offer enough value for the price.

Did not listen when told to use external hard drive to transfwr data. Wasted 4 days trying to use an old broken iMac. I picked up the new laptop and transferred to data myself. Called Appke Care and was walked through the rest of the set up

Waste of money!!! I expected my new TV to be set up, but all the "tech" did was unbox it and plug it in. I'm now stuck setting up the TV which is taking a while since this is the first "smart" TV I have ever dealt with which is why I paid for totaltech. I could have bought the same TV for the same price on Amazon with FREE shipping. In addition, I would have received the TV within 2 days. With Best Buy I had to wait a week and a half for a useless tech to bring the TV to my house. I wasted money buying totaltech. I see no benefits of having this, since if anything goes wrong it is obvious the techs will not do anything. Save your money if you are buying a TV. I also was not impressed years ago with the computer repair with this type of program, so I now take my computer to an independent repair shop.

I do not know how to get intuch with the Geek Squad?

Poor workmanship. They cut into my wall wrong 2x's.