Customer Ratings & Reviews

Purchased this on Oct 13, 2021, today October 27 and I am still not able to access Totaltech membership, with 4-5 live chat, said that it will resolve in 1 day, next chat said 2 days, next one 5 days, and never resolve, in a few minutes will do a Live chat with a customer service requesting full refund..

Issue was not addressed. Need to start over again.

I haven't used this membership I don't remember purchasing it honestly.

Got it so that I could purchase a ps5 and it wouldn’t work when i needed it to

I brought a smart thermostat and the following week I had a tech come by to install it. 3.5 hours later he came to the conclusion that he couldn't install it. I cancelled the total tech the next day and I only got a partial refund. Looks like I paid for a service that didn't happen. This entire program is garbage.

Do not buy this. I spent a lot of time trying to figure out what the restrictions were and if this would actually be helpful with a hardware issue. Come to find out the local folks can't do any hardware issues and will send it away for about a month - not only is this useless - I was mislead by more than one sales person about the product. Such a massive disappointment. The tech person was super nice about it and it wasn't her fault that the sales people lie to sell the membership.

Part of my order was successfully shipped to the store then canceled without any reason. The service appointment I scheduled was also canceled. I've called and spoken to three people. One put me on hold without telling me and never came back, another didn't put me on hold, said she was researching, then hung up. The third simply said "maybe the item was damaged". An hour of time wasted, no answers from anyone. I can't reorder because the price has gone up. Totaltech will not yield better support. If anything, this experience has been worse than previous non-totaltech purchases.

My NordicTrack elliptical 14.9 was installed with a broken part. The technician was supposed to correct it that day. It did not happen. I called the support to inquire about this. They were going to call me back… it did not happen. I still have to expensive machine with a broken part.

If you are going to use the benefits then it great if not then its not worth it

What a joke, so long story short, bought new iphone 13 pro, died in less than a year and best buy told me to schedule an appointment with nerd squad, then they would verify dead phone like im too stupid to know a dead phone. Then they would send it out and i would have to wait till who knows when to get it back! So no loaner phone, amd go probably a month without a phone or longer!!! What they should have done is give me a new phone since they sold me a lemon! The phone was not abused in any way ,no water damage or hard falls! So save your money and shop somewhere else!!!

extended return window, member exclusive item are the real benefits

Expensive very ,.,.,.,.,.,., $$$$$.,.,.,.,.,.,.,.,

I needed help from home setting up my new laptop and monitor. 2x I was put on hold without the customer service representative coming back on the line. Both calls were disconnected. First on I was on hold for 30 mins. and the second one I was on hold for an hour. I called back asking for a manager and they said I couldn't talk to one. The rep. took my name and # and I was never called back.

I did not realize at point of purchase that I would have to pay an additional $200 to renew after a year. The car stereo I purchased was $180 - didn't make much sense to me. I cancelled the membership.

It's okay. Comes with perks but it's pretty expensive.

I would give it an absolute 0 if I could. . Took my laptop in for Data Recovery and you guys wiped my entire computer clean and nothing is on my hard drive. You called me and told me it was all backed up and there’s absolutely nothing to show of it. I could’ve thrown the laptop out myself. I paid for my files. Instead I got a wiped laptop. I want a full refund and explanation. I’m expecting a response or call back immediately.

I was charged for membership of $199.99 for a year. I had two agent came to my home, one for EPSON 4100 & other for EPSON work Force 2830. The Epson 4100 never work right so I returned & changed to 2830 the agent came, he had the same of I did it myself.(don't print two side), I have to do it manual.

Hello I was under the impression that if I became a member it would cover wall mounts . A tech came out yesterday he was great. The Tv that I replaced in my living room, I wanted that Tv in my bedroom. I asked how to remove the Tv in the bedroom when I should’ve asked him to replace it instead. My fault . But the Tv in the bedroom required a bigger mount which I just purchased and I was told I would have to pay another 199.00 to 249 for another visit to mount the 2nd Tv so I canceled the subscription

I was told by a salesman over the phone it would be great with priority queues on Xboxes, PS5, and Graphic cards. He also told me that I would get emailed or notified 24 hours in advance before drops. So far, all 3 have dropped and I didn't get any notifications. Worse yet, the PS5 didn't even get a priority queue. Kinda worthless, and overpriced.

After two months that they had my HP laptop in Service, they called me to tell me that they could not repair it. It's a laptop I bought two years ago and according to them now it's just a useless piece of junk. Incredible his lack of interest trying to help customers.