Customer Ratings & Reviews

I was on live chat first who advised me a required membership in order for someone to come to the house to look at the Freezer part of our refrigerator. I then became a member today and then called to make the appointment. a) spoke to someone that wasn't in the USA but in South or Central America I expect. Could hardly understand him and kept putting me on hold. After 26:53 mins later I was advised couldn't send anyone to the house even to have a look as the Fridge was too old over 5 years. Really! All we wanted was someone to come have a look and advise further. Best Buys could have gotten a sale out of this! A new fridge perhaps. Guess they don't think that way. 24/7/365 that's what is advertised. I called the person who suggested I become a member and told her what had happened. She said good to know.

Did not see a real value in the membership for myself. Mainly joined to get into the special event sales for graphics cards. Unfortunately they only had one special event of which I was unable to even grab a graphics card.

I like, sounds like good product or service, just have not used

It’s okay, nothing crazy unless you are a big spender of Best Buy.

I didn't know I had a new membership to anything. How did. this happen?

This is a complete scam! After 5 hours speaking with 3 different people, I find out I pay $199 for this plan which states includes delivery and installation of new tv’s, but then they say I have to pay an additional $249 for tv installation, then they schedule an appointment but scheduled the wrong type of appointment only to be told I have to wait almost a month for the installation. Long story short, I’m out a whole lot of money and Best Buy lost a loyal customer.

I only got be because of the GPU exclusive membership. Hated it.

Worst Service I have ever received from the Murfreesboro, TN Location. No one there would help me with a claim due to damage they created to my fireplace. No one would return my calls. No one at this store takes responsibility for anything they do. None of their Geek Squad people would return my calls. The do not have qualified people doing their jobs from the location in Murfreesboro, TN. They have lost me as a customer forever! I will never use their Total Tech again and will only purchase from Best Buy if it is a last resort. They don't care here at all.

If you think this membership affords you certain advantages and concierge services, THINK AGAIN. I took today off to have appliances delivered only to learn, during my schedule delivery window, that the delivery had been canceled and automatically rescheduled for one month down the line. I ended up spending nearly 2 hours on the phone with geek squad, but basically couldn’t get anything accomplished. Now I still have to wait, with no functional oven or microwave, to have my appliances delivered because several people in the Best Buy supply chain dropped the ball, and no one had the ability to help.

Had to buy this to be able to buy and Xbox Series X. I’m an elite member, why can’t I have the opportunity to buy? Whatever got it and returned it and got my XBX! Never used the actual product for anything. Wouldn’t be a bad thing to have if your nervous about devices having issues.

An absolute waste. I bought this to save on delivery/install fees, and to get better customer service. I've had techs to my house to redeliver damaged appliances 5 times, and its still not resolved. Being a total tech member has not yielded any better service. I still wait 20-40 minutes to be helped, am constantly told they can only submit a ticket for escalation and that someone will contact me, which has YET to happen even once. I spent $5600 on appliances, and will likely be out $10,000+ more money to rectify their screw ups.. What a great deal.

Honestly I bought it trying to get my hands on a Founder Edition graphics card and no luck so far, i have all the notifications on for the cards I like to purchase, I keep track of my email and inventory daily but still nothing, I believe the automatic bot are taking all the inventory in matters of second, Best Buy should stop that. Most of the discounts are less then 20 dollars. End of the story is you don’t going to take advantage of there support or installation from the membership you better of buying the warranty independently for your product because if you don’t keep your membership updated it won’t be cover.

The one time I used my membership to help with a pricing issue on their website I wasted 1 hour and 15 minutes with someone who couldn’t help me and would never ask a manager to help. The price was $1349.99 on the site and when I checked out the price changed to $1499.00. I was buying 2 appliances and had this was the price of one of the appliances. Now I’m holding online and I’m more than frustrated!

Got the membership for in ceiling speaker installation. They knocked over and broke my 2.5k gaming desktop, cut the wrong hole in the ceiling, and left before even finishing the job and leaving the whole house a total mess, with no support from Bestbuy to fix any of this. Im now going out of my way to convince everyone i know to stay away from this dumpster fire of service

Good if you buy a lot of stuff from best buy. Good warranty.

The TotalTech membership is a better value than you might expect but it is still a shamefully obvious paywall for Founders Edition cards - the only ones that even touch Nvidia's MSRPs these days. The guaranteed 2 (3?) year warranty and application installation are nice though.

They dropped my membership after a couple months even though I had paid for a year long membership. Apparently, the fine print is that they can cancel it at anytime. Feels like a scam. Also, their tech installed my cameras in the wrong place. They don’t get the view we needed, even after we tried turning them like he suggested we do after he left. To get Total Tech to come back to fix what they did, you have to pay an installation fee. Total Tech doesn’t stand behind their work.

Great value especially if you are having things installed and / or need haul away. I will say that their customer service is terrible and if there are hiccups they make you wish you would have bought from somewhere else.

I purchased a Sony 85" TV from Best Buy. When the product was delivered I realized that it would be to bulky and heavy to set this up myself so I bought the Total Tech yearly service. I scheduled an appointment and the next day called to make sure they were sending 2 people because one person could not get this up on my TV stereo cabinet. Three days later one hour before my appointment they called and cancelled. They could only provide 1 not 2 people. That weekend 2 of my buddies came over and we set it up. I cancelled my Totol Tech.

Great value; glad to have “backup help” when needed.