Customer Ratings & Reviews

Useless for release notifications. Only reason I bought this thing was for exclusive release invites, but no Ps5 or Xbox exclusivity after multiple releases at stores. Dont waste your time with this. Even if you think you'll use it fir the "tech help" most items will be rma (your items still broken) or the issue can be fixed following tutorials found with Google-fu. Seriously, this thing is NOT a good deal

Before purchasing this with an ASUS Laptop, I used Apple. As a sole-person development shop, I could not afford to wait for them to send it off for 1-2 weeks. When purchasing, I was told that the Geek Squad did all the work locally. Today, I had an issue so I called into their call center to verify that I could bring it by so they could figure out what parts were needed, then come back when the parts were in for a quick repair. I got to the store and told that the only thing they can do is send it off and it would take 1-2 weeks.

I like chicken, I like liver, meow mix meow mix please deliver.

I already had a total tech support plan and the store charged me for another one. Then trying to talk to someone on the phone, was a nightmare to get my money back.(after being transferred 3 times) And of course the purchase of the new laptop didn't give me any points on my account.

Got this thinking they replace whatever messes up in a device with out you having to pay anything turns out you pay for what ever messes up in it and they just fix it sorta misleading

I inquired about totaltech and was told that it covered pass purchases. After scouring the terms and conditions I discovered that it only covers new purchases made. @Best buy- you really need to educate your employees better when it comes to Informing customers about information. Also when writing terms make don’t make it clear that past purchases are not covered you should add it on a FAQ page

I always end up saving more $ than it costs to buy

The member ship is important to us, how ever the s

Membership in Totaltech is worthless. Not only does one have to wait on hold nor have a call back, when I told the first agent that I didn't want to be called back after 10:30 pm, he said he would pass that request on to the higher authority that he said I needed to get help from. I went to sleep to be awakened by Best Buy's total tech agent at 11:15pm. He didn't seem to understand that he woke me up and I didn't want to be put on hold while he worked on the problem. I haven't had any actual help solving tech problems by calling or visiting a store for consultation with total tech agents. PLUS, I was told I had 60 days to cancel membership for a refund. No mention was made that this would be prorated down to 3/5 of the purchase price.

Is this Totaltech the same as your Geek Squad charge?

Haven't had to use this yet but that's a good thing

I was told i would get a call back and i never did?? I paid for totaltech to get the ps5 and the time i was able to access totaltech the ps5 was sold out!!! Best buy needs to fix this!!! Pretty up set about this.

After bringing home a faulty television, BB messed up the replacement order and then cancelled the third order. Total tech customer service was Not helpful and after over an hour on hold and 3 days of issues, the orders were all cancelled. Three tv orders later, the entire thing was removed and a waste of time. I’m store was tremendous and the staff was very considerate. Beware of scheduling issues and definitely manage your expectations on the “24 hour support”. Completely disappointed in the full experience with this.

Unable to make an appointment for this service, called the first time and they made an appointment, unable to help since the appointment was make for a wrong service. Called again a couple times, they kept transferring me to different extensions and no one knew the correct extension!!!!!! I waisted my time in the phone , very frustrating!!!!

Bought the plan to get car audio and alarm installed for free. None of the stores want to work on it since they dont get paid. My appointments have been rescheduled so many times and finally i just returned the alarm stuff and installed the car audio myself. Yet stores have audacity to mark appointments as complete when they dont even work on it

With the people are part of the geek squad that delivered my washer and dryer I wouldn’t know why anybody want to pay that much to have Nothing done they were gonna take it back to the warehouse they didn’t wanna work that day the supervisor was his last day there Siri button arguing about it they just take it back to the warehouse because the kid that was with him didn’t wanna bring them down the steps so they didn’t pick it up over 4 foot stair rail is only 3 foot then he looked at the spot on the first floor where they went set it never fit wouldn’t work put it back on the truck I told him no leave them here I’ll hook them up myself so what do you think I think of the squatter delivery people one not sure

This is not worth 200 for a year. What they don't tell you is if a product you bought is still under manufacturers warranty then you have to go through them not BB. You have to wait until the manufacturers warranty expires then it kicks in. So if you got a 3 year warranty then you have to wait 3 years. Don't let them lie to you. Ask questions as much as possible before buying even if they sound stupid. I found out the hard way.

Bought a TV, they delivered it but a remote was missing. They indicated to use my total tech membership benefits to order a remote. Called in but apparently, my total tech benefits for this item is pending and I have to wait 3-5 business days for this to turn to active status. This is after being redirected 3 times and waiting on hold for 20+ minutes. The teir 1 support team sounds like it is offshored to a call center that has no power to even flip a total tech benefit from pending to active? Please stop outsourcing all tech support and keep it in-house so people stop wasting their time waiting for escalations to a team that can actually maintain/change data. Case # 292050806.

Great product from a great brand. Happy with purchase.

Best Buy should be called worst buy. I ordered a washer and dryer and got the total tech membership over a month ago. The delivery/installation team have not shown up for three appointments. One time they did call me and told me they were canceling because it was raining, but the other times they simply did not show up. Additionally, they called me at 8 pm to notify me that they would need to cancel, when the delivery should have taken place by 6 pm. Each appointment is a week apart. I anticipate having to cancel the whole order and order a washer and dryer elsewhere. I will seek a refund for total tech as well because I will never purchase anything else from Worst Buy.