Customer Ratings & Reviews

We're off to a bad start! Yesterday was given an installation window of noon to 8pm Saturday for my new Samsung 65" TV, which was delivered on Friday, but I didn't learn that I had to schedule an appointment, or learn anything about TotalTech. Which I purchased last night. It's 6:20 pm Saturdat and no one has contacted me yet to give me any indication of when they will eventually arrive. I guess technically they have 1:40 minutes before the 8pm end of window, but very disappointed that no one has called me.

Customer service is prompt but price is a bit expensive

I'm not quite sure on this; I don't want to have to purchase over and over in order to maintain the protection on my TV. I also strongly disagree with putting up a paywall for certain items.

I was told I needed this membership to purchase items like consoles, tech items and whatever else they had to offer. I have yet to see any progress with this membership. It was very misleading.

The price for this additional “service” is too much

Not worth the price, just for a chance to buy a graphics card. I don't need any of the other Total Tech "benefits". It's sad that Best Buy has resorted to this.

My 6 moths old computer kept crashing, I took it to Best Buy for warranty repair and was told that drivers are not covered under warranty. Was forced to purchase a $199 Totaltech membership in order for Best buys to look at it....was also told it could be shipped to repair shop but it would take several weeks before I get it back and there was guaranty that it would be covered under warranty...This is a rip off....Who knows when I will get my computer back...Last status update was at 1030 am today....It is now 7:20 pm....

I am a member and i ordered a new soundbar with standard installation. I scheduled the appointment for one month out since that was the only thing available at that time. Then rescheduled for an earlier date when available. Day was coming up and i get a call BB canceled, reschedule then same thing canceled, 3rd time same thing again. 4th times day mo cancelation 7am to 1pm deliver install. Get an email at 230 they will be here by 305pm. No show... terrible scheduling and delivery. VERY DISAPPOINTED!!!

They said someone would come out and uninstall and take away my old dishwasher and delivery and install the new. This did not happen until the 3rd or 4th try. And that was after waiting a month to receive the product.

The home service SUCKS! Bestbuy made me a appointment to install my TV on the wall. They text me that the installer was on his way at 9:15. But no one came, finally I called at 1:58. At that time they said they had to cancel my appointment and reschedule. They should have at least called or text me 7 hours before I had to call and find out they canceled me. Bestbuy is so unreliable.

Absolutely worthless. Don't believe that they will provide the services they state. After making a purchase And having them reschedule a delivery of a TV multiple times, then they came back and tried to extort me for additional money for haul away services. They also contacted me multiple times unable to deliver the TV that I purchased, and then said they could deliver the TV and then did the same thing again and claim that they can't deliver for at least two additional weeks. What a joke. I canceled everything I purchased from them including the tech membership. And my company has a corporate membership with Best buy and so this is supposed to be their great service.

Best Buy Total Tech Support policy is completely Useless when it comes to Mobile Car Radio Repairs/Adjustments Especially after I took my car to Best Buy Mobile.. only to be informed after 2 in store Vists.. and 1 Cancelled visit by Best Buy.. only to be told Best Buy Mobile techs don't know how to rewire a backup camera.. that Best Buy Mobile originally disabled in the 1st place, when car radio was installed a few years ago

This membership is way expensive and only covers certain problems. There are no tiers so you have to buy it if you want your merchandise protected. Guess Best Buy is able to charge what they want since they have no real competition anymore.

My first time trying to use this service and I’m running into a roadblock… cannot seam to get an appointment for in home appliance check for my Samsung ice- maker refrigerator… no appointments available?… no technicians available??. What did I pay for?? I’m upset!

I purchased this when I purchased the bowflex treadmill, bad mistake! I was supposed to get free delivery, free setup! Finally 2 weeks later than promised the treadmill was delivered, just delivered,the setup was rescheduled for the next week, that day came and found out that it had been rescheduled once again, and then once again, then once again! Thanks Best Buy for absolutely nothing!

This membership is totally a bad deal. I have spent over 5 hours on the phone with two different techs who were trying to fix an issue with outlook syncing between my phone and laptop. both assured me they would work on my issue and resolve it. on Friday i received an email saying it is resolved and it wasn't so i went back today for over 2 hours and received the same response that it was done and it is not at all. I will be cancelling my subscription when it is supposed to be renewed.

Terrible! Bought to buy a ps5 and it didnt work till 2 hours later after it was sold out. Immediately asked for a refund since it didnt work instantly like it said it would

I was transferred more than 25 time over the chat for a request for replacement and the customer service has been nothing but unhelpful. I'm really disappointed and I do not recommend anybody to purchase any large appliance from BestBuy or even their TotalTech membership. When time comes for help, they will ditch you like there is 0 customer respect and service quality.

Totaltech is totally dysfunctional! It takes about a half hour to get someone to answer the phone then they put you on hold and don't come back on the line. This has occurred over 6 times!!!!!!!!!!! Is this the way BB Executive Management wants their Customers to be handled?

NIGHTMARE! Long story short I was lied to when the plan was sold to me. The warranty on my Samsung was about to expire. The Best Buy rep. sold me TOTALTECH, claim it would cover water damage. I spilled water in accident on my lap top key board. I have been bounced around by the store associates, store manager, called 800 #, bounced from the Philippines, India, and a Latin country. Reps. Reading from scripts. I need this plan cancelled and a full refund. I am still working on a getting this resolved: cancellation and refund. It’s principal now. Best Buy is great at selling, but make it difficult to resolve issues.