Customer Ratings & Reviews

Don't use Geek Squad online tech support! After I got home, I called and the tech totally messed up and froze my new laptop. When I discovered this, I called back for in-home help, which was scheduled for a week later. I was also told in great detail how the service person would be suited up in "hazmat" attire to "prevent disease spreading." Give me a break!!! I will NEVER use GS tech support again. It's terrible.

I think it can be a real value, but so far they have put in one refrigerator, taken out that refrigerator and put in another one, but are still charging me for two refrigerators and that is poor service.

This so called “dedicated team” is horrible. Ive called multiple times and its always a hit or miss 25% of the time you will get someone who actually knows what theyre doing. Dont let me get started on the chat team! Theyre the worst of them all. Useless and they take forever to respond with something of substance to your issue. If it wasnt for the “free mounting services” included with the purchase of this plan i would have never bought it

Got this because the advertisement said something like "Reserve your PS5 blah blah" and made it sound like you will be notified when they would be available with a chance to "reserve" one. I got this in November 2021. Not one single email about release or access to reserve a ps5 in 2 months. Canceled. This will not get you a ps5

TotalTech is not worth the purchase. You're better off purchasing a warranty for your device. My husband and I were told TotalTech covers all electronics in our house. I scheduled an appointment to have my Microsoft Surface Pro fixed due to a cracked screen and guess what, TotalTech won't cover it since it was purchased prior to having TotalTech "coverage". That is not what we were told at all!

I was forced to pay upfront. No trial period. The first and only time I used the service they caused problems that were not there originally. I simply wanted a clean up and ended up with a lot of things wrong that weren’t there before. When I called to cancel I was only able to get a partial refund so essentially I paid $30.99 to have them cause problems in my computer. When I called today to have them reverse the problems, the whole time was one hour and 30 minutes. I’m not sure about others, but I can’t sit at my computer for two hours waiting for help.

Though the $200 a year was a steal, turned out it was $200 dollars to much, (Lori, at McAllen TX West Store was totally useless). After explaining several times the situation and what I needed, she just kept saying, there's nothing we can do, we can check in the equipment, but we won't be able to help and your computer would be checked it for 3-4 days. I was able to fix the issue after reading 30 min or so of help blogs.

I got this to get access to some sales that were exclusive and then my account got banned or something and I cannot even make purchases and support is TERRIBLE i mean no one understands a thing you say AND its been 3-4 months and I have made THREE cases and have been told 10 times i will be contacted in 24/48 hours, 1 week, something and havent heard back once.

Junk. Nonsense. Highway Robbery. Only bought this to get a GPU during the drop. Selecting a GPU just got me stuck in a "Verify Account" loop for enough time for it to sell out. Tried another one and the same thing happened. I was on time and quick, what a joke.

I sacrificed a lot to buy the totaltech protection plan but my TV was delivered this afternoon without installation. I called Best Buy and was told someone would call me by 6pm. It is now 7pm and I bet if I don’t call back nobody will call me back. What a first impression! Wish I listened to those giving totaltech low ratings.

Canceled the Totaltech membership over a month ago and still have not recieved a refund. They had no issue immediately taking the money out of the account, but sure have a huge problem returning it. Not only did the store associate completely lie that the used TV they sold me was "fully tested and worked perfectly", but also claimed if I had any issues Id be able to return everything and get my money back right away.

I bought this and immediately regretted it. I tried dealing with the Total Tech associates online. They are very confusing when giving answers and talking to them on the phone is even worse. It is very unclear as to what they cover and do not cover. When I went to the store my treatment there was even worse.

It would be better for Best Buy before renewal of any protection plan occur a notification or reminders should have been sent to subscribers through any registration contact registered. thanks

Purchase this and order security cameras. Would not install on a split level home. So I order a different camera on on my garage which I could stand ( mine you I am only 5'6') and reach without a ladder again they brought the camera handed it to me and said they could not install because it is wired. three times this has happened will be calling the Better Business Bureau on Monday still trying to ge them to install and the manager said at first he didn't know why they would not install would check and call me back still waiting going on a week. WASTE OF MONEY TO BUY UNLESS YOU ARE DESPERATE.

Best Buy took away key selling points of the previous Total Tech and Elite Plus membership and found a way to give you just enough to want to get the new membership. It's the bare minimum and once this membership expires I will shop anywhere else that actually values their customers over profits.

This is not what I expected from this service you all make members believe that they are special by offering this total tech membership in hopes that we will be in an exclusive club to buy hard to get items but once we pay for the membership the item becomes unavailable wow what a ripoff.

I have it , but with all the new products. In my opinion Geek Squad needs a refresher course . It not all their fault the new product's are not people friendly.

Maybe I’ll feel differently when I get value out if this but thus far my experience is poor. Delivery/installation of dishwasher scheduled but dishwasher wasn’t on truck. System has my appointment somehow locked such that an escalation ticket was raised to clear system so I can get a new appointment. It’s now 4 days since original appointment and I still don’t have a new appointment. Hoping my feelings of this change but was no value of membership getting this resolved quickly. If u could cancel order j would but that too is locked up in their system.

The only purpose I purchase the membership is to buy PS5 and XboxX. But my order was always canceled. I never bought one PS5 or Xbox X!

We had our initial visit on 9/20/22 but no response after two calls for a return