Customer Ratings & Reviews

Purchased this for my new laptop since they said it would be costly to repair my old one which I purchased from Best Buy not 2 years ago. Said data transfer would pay for itself. Well I live over 100 miles away and after several days they did not transfer data nor was my new laptop ready for pickup after I had driven all that way. The on service tech found it on the bench. Not even sure if they attempted to transfer. Feel I did not get any benefits.

I was connected to “Luke”. He told me to return my pc to the store and didnt attempt to give me other options. I guess qualified techs are too expensive for Best Buy.

Bought this membership with the understanding that my new laptop could be downloaded by making an appointment and having it done same day. Turns out the appointment was just for dropping off the laptop for 2 to 3 days just to download my hard drive. This was totally unacceptable as I use it everyday for work and banking. I canceled the membership.

I’m not sure how much I like the cost as an annual subscription. It is what it is I suppose

only bough this to be able to buy hot items like a console. crazy how bestbuy implemented a 200 dollar buy wall for those items

Warning: if you place an order on the phone and the rep forgets to schedule your totaltech appt at the same time, you have to have your order canceled, returned, and then re-buy your item in order to take advantage of those benefits. This happened to me twice. Subsequently neither item was ever installed. Make sure you are clear how everything works prior to purchasing, so that the same doesn't occur for you.

Bought cameras and wanted them installed. The first installation was cancelled by what they said was their 3rd party. I then went in that same day to reschedule. Now the installation wasn’t processed correctly and now I have to reschedule again. Very inconvenient.

So far a total failure. I ordered Totaltech with my large screen TV to be mounted and installed. I was scheduled a 4 hour window for delivery and installation. But Best Buy was a complete No Call, No Show. I took time off work and waited 10 hours for them. The order showed out for delivery, but they never called to tell me that they were late, or that they could not make it. Completely discourteous and unprofessional.

I called twice for support and each time I was put on hold for 20-30 min and ended up getting hung up on while waiting. This was after going in store for support when they told me to call support. I bought this to get priority access to a PS5 and is hasn't helped at all. (Best buy told me total tech would give me priority access to a PS5) So far now no positive experiences with total tech. Unless this starts becoming beneficial I won't be keeping this service..

Still not sure how this membership works, a lot of things were not explained, it was basically emphasised that it would save us money on the day we brought the computer in for a virus

They lost my original set-up and wiped everything out without informing me because I had bitlocker, they left the screws loose on the bottom of my laptop. I have had not great success and no one cares. Always some impersonal person who doesn't care about local help. Always getting techs out of the country. Not pleased at all.

membership doesnt come through instantly which is frustrating.

I was going to purchase since I purchased a new MacBook Pro however be ware in order to have your apple care for 2-3 years covered you will have to purchase this membership EVERY YEAR. I just purchased the apple care warranty outright and skipped this total tech membership.

The service they sold me is false and the attention they gave me when I called is terrible, they failed me on the installation date and they told me that if I wanted to, they only had a date that did not work for me and anyway they canceled the installation for the second time. I will file a complaint with the consumer department

First problem I had, 3 days after purchase, I was told “I can’t help you” I asked for a supervisor and was told “Not even a supervisor can fix your issue. The issue was simple, when I purchased the items a new Best Buy rewards account was created. I did not ask for a new account, one was just made. So I can’t access that new account because it uses my email, the same email for both accounts. And it cannot be fixed.

this type of warranty is not good, they confused it with other purchases that were returned and never issued refund after hours on the phone and days of calling back it is still not resolved 2 months later and bank calls to say dispute was on washing machine which is not the case

This auto-renewed despite my account not having a credit card on file for payment. A full refund will be issued if canceled within 30 days of the auto-renew. However, the terms and conditions clearly state it will NOT auto-renew without a payment method on file. While the chat agent was friendly, it did not resolve my issue. I was told to call the support number, which also provided no value. The takeaway here is BestBuy retains your financial information even if you delete it from your account.

The membership has really not proven it’s value quite yet, we had a very rocky start with the geek squad initially

The thought behind the program is great, however the follow through not so much. I can never get a hold of the tech support for the one and only device purchased under the plan. And the one time I did they sent me to another phone number to call.

We purchased this service to help repair a 75 inch tv we bought a year ago. The manufacturer sent us the parts needed but no info on how to do the repair. We contacted the store and was told we needed to buy this toltec program. Since making the purchase we tried several time to make an repair appointment but have been hung up on or left on hold. I do not recommend this product and seriously wonder about BestBuy itself.