Customer Ratings & Reviews

Took my phone to multiple stores was. Told it can’t be covered under because of date of purchase Geek squad guy told me to wait to see what he can do one hour later give me my phone back saying bring to him in the morning but he still can’t Guarantee that it would work but he would try to look at it again after looking at it for more than an hour I’m not finding a solution know he suggesting me to pick it up since he’s about to leave I’m bringing the next day and do the same thing over with no chance of fixing

I only have on device, you should not have to pay the same price as someone with 4 or 5 devices or appliances. Also there should be a discount for veterans, seniors and student. In addition other companies that have subscriptions/membership do NOT charge tax on them. You did not do this with past Tech membership. Also there should be something for loyal members who have been with you for 10 years or more. Can't see what perks or rewards you have given to your members as other companies have.

If I could give 0 stars I would. I paid for six thousand dollars in appliances and the service tech that showed up to install would not wait five minutes for me to get him in the building. He bailed and blamed me for not standing there and waiting. Since then Best Buy has made no attempt to contact me and has ultimately been holding six thousand dollars of my money for a week with no services rendered.

Wish that I had not purchased. I would rather pay for the protection plan individually over a period of time, would have save money. The technician that came to install the Ring doorbells stated he could not hardwire and did not install anything, just delivered the items. However, the TotalTech savings reflect as if the doorbells were installed. Also, to keep coverage on the items purchased you gave to pay $199 or the current cost of the membership yearly. Not worth it for me!!

I personally think it’s not worth the money. They have forced elite plus members into buying this to make more money to buy items that any store would sell to first come first serve. Quit bowing to your share holders and listen to the people who buy the products!

Lies, lies, lies. you don't offer 24x7x365 tech support. chat agents serve multiple clients simulatneously therefor NO undivided attention, long waits to call during business hours bc real techs are not available 24 hours ad day as indicated. No one told me had to renew WebRoot every year. what's up with that?

After item purchased (Smart Thermostat) they made appointment for installation without any Geek Squad input. Later when the installation date come and these so-called Geek Squad call and ask some questions without coming house and denied the services as they cannot handled/no experience to that and ask me to call local support. I Ended up with paying for installation. Don't buy it as they will find loop hole to not help you.

Best Buy associates pushes this membership without knowing the limitations . Was told that they would install products but then had to hire an electrician to complete the job they started. Multiple people provided conflicting information about memebership. Not worth the hassle

Very expansive for what they are offering. I have canceled and I am still waiting for my $200. When I call them they are saying to chat and when I am chatting they are saying to call. They are the definition of unprofesinalism. Also, either they don't have staff to answer the phone or they have a lot of complaints.

The initial use of this service was good, but the in home service was terrible. On line agent advised me that in order to receive service, I had to sit in front of my computer with it open before an agent would be available to help fix my printer/computer problem. I can think of better usage of my time than staring at a computer screen for 3 or more hours, just to get an agent for tech help.

I purchased a drone and the drone was not meeting my expectations so I returned it (a couple of weeks at best. I returned my item and assumed the Service was canceled too. 3 months later I discovered this bill so I promptly called to cancel. So the total bill was $200 and within 3 months of NO SERVICE CLAIMS OR ANYTHING I was refunded $33.09. I have spent thousands in BestBuy. They have lost my business.

DO NOT purchase...waste of money, it does not contain any normal item protection plan you will have to purchase that seperate...they got rid of the elite and elite plus membership and are now trying to MILK money out of people with this TotalReck of a plan!!!

OMG! I scheduled the delivery and setup of the excercise bike I purchased. They didnt show or call on scheduled time 3 times in a row. Customer service is clueless. Their answer was “keep waiting” “would you like to reschedule?”. Worst experience ever. Lost over 20 hours of work waiting. 5 attempts 9 phone calls later it was delivered but NOT assembled. I assembled it myself. Bike is great but Total Tech NOT WORTH A PENNY. Cost me money.

Honestly I dont feel that I needed this membership at all, I will not purchase it next year, it does have some good pluses about it but more a waste of my

Minimal value but decent perks if used right! In this case, i was only able to utilize the apple care aside from that i do not see a reason for renewing.

Don’t buy this service if you live in Illinois and need a security device installed. Purchased this service to install a ring doorbell and they cancelled six times because it’s a third party vendor. BB had no control and could do nothing about it even though they sell this service and make you think it’s the geek squad doing the job. So disappointed in BB.

I bought this because I was told I would be able to purchase a video card at retail price with this membership. In that sense, I feel deceived. Video card prices seem to be falling near retail price and becoming more available through other channels, so it really doesn't seem to provide any advantage anymore. The 24/7 support doesn't really seem to help with anything and I can't even get them to fix my account issues with my Best buy account after multiple phone calls, so I feel like I wasted $200 on this.

I got it so I can get a Playstation5, they never alerted me when they would have it by email When they did have them it was too late. Sorry best buy not worth the money.

I would give this a zero if I could. I tried for 5 days to get to a human to help with some tech question...I was told by agent on line that he could connect me with a level 3 agent in 5 hours. after 5 whole days of trying to get a human, I gave up and went back to the store and cancelled this wowrthless plan

Only purchased because refrigerator was discounted for members. Not sure I’ll get any future use out of this membership. Perhaps a bit too pricey for what it is.