Customer Ratings & Reviews

This membership was pushed to us like we didn’t have a choice on the matter whatsoever and we were already completely disappointed and upset for being treated with no respect whatsoever and the most. Of our concerns were about security because of the way we were being talked to and treated as a family we right away agreed that everything altogether were completely against security policies and professionalism! Definitely never will go back to this store location at the least !

first purchase said it would be delivered same day if i’d ordered by a certain time that changed to ‘delayed’. i live down the street

Spent over an hour on the phone because I couldn’t schedule an appointment Online, only to be told they don’t have any openings to schedule the install. Looks good on paper but save your $200/Year

Kind of a rip off, I think, I was told I could cancel my membership and get a refund, hasn't happened yet :(

Not worth the investment. Be sure to read all of the fine print with the membership. It really has its limitations. When all considered a low value return on services rendered versus cost of membership.

The 200 dollar membership is kind of insane because there is no monthly pay option. It is of value to get high demand items though

It’s a joke when you need the service it takes about a week for someone to come out and service what you need when they tell you when signing up you can get service right away that’s a lie. I got a tv delivered and the guy told me that was no order to mount the tv after I waited a week called Best Buy and they gave me the run around service is definitely not worth it

Very bad experience trying to get help with my new phone from tech support and codes they gave me for my free Apple Music after spend almost $900 didn’t work. Then customer service guy was no help said I had to drive back to the store an hour away! So much for vip I will be getting a refund asap for this CRAP

Complete Miscommunication. Will renew total tech membership when political staff in geek squad are Constitutionalists in specific location

Was given the impression that you'd have to have the membership in order to buy certain graphics cards. They do one drop online and then only do in store from then on. My working hours do not allow me to participate in the in-store drops. So what's the point in having the membership.

First time paid for totaltech, completely disappointed and dissatisfied. Tech at south bay did not duplicated problems or issues. Did not recovering hard drive.

I just spent more than an hour on hold transferred around among various geek squad reps for absolutely nothing, and I had just one very simple question that I needed to have answered. Not one of them was confident to answer the question (related to the indoor security Ring app cameras). Not one took accountability. Very disappointed, I've had much better experiences in the past with the geek squad than this.

Don't waist your time and your money. They will give you a crazy time window (as crazy as 8 hours for delivery), they will kill your day waiting over & over, then they won't even bother apologizing for the no show or for delivering you nothing!

Total tech for tvs is totally different from iPhones. We made appointments on two different occasions for issues with a brand new phone. Both times the tech person told us we should just complete a reset from home. This was the worst money I've ever spent. I wish I could be refunded. They tried to renew automatically, I called and had it refunded asap.

Absolutely disgusted with this. I purchased so I could get a PS5 and to date Ive had a PS5 cancel 6 times. SIX TIMES!!!! A absolute horrible idea.

It was worthless. We got a refund. They messed up the delivery because it came from two different orders and delivery companies so they never installed our appliances except the range. At least Best Buy was accommodating, but I would rather have had it handled as intended.

Worse membership I ever purchased. Overcharged me for services after the fact. Paid for services which were suppose to be covered by Total Tech. No exclusive items. No savings. No benefits. A total rip off

installers did not know how to mount tv with included mount so would be against wall so charged me for a mount I didnt need, came back to remount tv with included bracket and got it off center above fireplace. Have to take it back down and remount it myself. Canceled Totaltech service next dayNot worth it.

I purchased the total tech support and did not like the service when they made changes to the program.

I bought it for appliances. Later found that the company doesnt allow BB team to support them, so I thought to cancel it after 6 mon of purchase. I called to support team, the agent Marie from Panama was very rude, cancelled membership without explanation, and I received only $12 back! I tried to reactivate it right away, spent lots of time with no luck. Im with BB for over 20 years, and looks like support quality dropped to very low level