Customer Ratings & Reviews

This membership is useless when it comes to prioritizing customers. I scheduled delivery three times, Best Buy somehow did not keep the schedule the first two. On the third time we were stood up by the delivery service. No call to even inform us of any issue. I canceled the order and the membership. Best Buy just lost a customer for life!

$199/yr for a warranty that already comes standard with the frig. There was no express 2 day delivery, there was no installation...driver just dropped it off and the dedicared geeksquad team is just a bunch of different departments that keep passing you from one to the other. If you have a problem you have to wait for corp. To call you back...same as everyone else.

Spoke with person in store about transferring over hard drive from old computer to computer we bought for our business. Called and scheduled appointment and reconfirmed some of our questions. Showed up for our appointment and was then told that they would need our computers for at the very least 7 days. Third time we tried to use the service and got nothing.

it seems total waste of money, I called two times for support, in about 15 days apart, both times call disconnected while they put me on hold, both times they never even called me back, my problems were not solved, they even took my call back number say that they will call if phone disconnected, no courtesy, no call back. Even if you Total tech protection plan, care and support is not assured, read fine lines. If there is a chance to give “0” star, I would chose 0 star.

Poor communication, no updates, dropped off a damaged work tablet w cracked screen and body damage. Agent said most likely a replacement will be issued. When we purchased tech support we weren't told a repair would take 6 weeks. Crazy. Who can go w out a work device that long or any device? I can't imagine if this was a cellphone. If this is a replacement just issues it asap so we can move on if not make a decision and update your customers. They will be happier.

Honestly if you buy Apple products a lot or you shop at Best Buy a lot this is probably a pretty good membership for you. Locking items though behind a paywall (aka this membership) is a very bad practice from the eyes of the consumer.

Very difficult to get help. Unless you already understand how to operate or fix problem you are so out of luck with this service.

Literally the worst service ever. Waste of money. Waste of time and risk having the clueless kid come in to my home and not know what he was doing or talking about, only to get out of fixing or replacing my television. Worthless completely.

If you are buying this to get access to purchase an item, don't bother. I bought it an hour ago and I still can't access the item, even though they give you the impression that you need this to access the sale event. It tells me I need Total Tech membership to make the purchase...

I was asked if I wanted 2 years of apple care for $199, so I said yes. I noticed on the receipt that they had signed me up for BestBuys total tech for $199 a year that auto renews every year. It includes apple care but 2 years worth was going to cost me $400 now as the total tech only lasts a year at $199. Really sleazy. Turned me off to using Best Buy again.

Ill be honest, they advertise $199.99 a year, you can grt your hands on these hot items. Okay, well when those items drop you have to verify your account. Now that verification is done, you waited just for them to say its unavailable in a 50-250 mile range. A yearly paywall so you can get a shot at these items and not guranteed. I have to pay addtional 200 on top of the item to get it. What a joke in my book. Everything else is okay in terms of what you get, but its a one time deal.

The membership is supposed to come with a variety of discounted services, like plumbing and electrical work, but they cannot manage to do the work. It took me over a month and 4 house visits to have Totaltech send out an electrician to run a new wire for me for my electrical stove and they were never able to do it. I ended up paying the money for the membership for $200, plus an electrician for $400. DO NOT waste your money on this.

This membership is worthless,,first not even a good way to contact them...then spend 25 minutes, get transferred 3 times then call lost,, no call back even though they ask for call back number...then call back, 45 minutes later no help, but offer to send someone out for $180 charge (that's with the discount. Could not be more disapppointed

I tried purchasing a treadmill twice both with the total tech membership. First time was told installation was an option & found out it wasn’t after purchasing. Cancelled order. Wanted the treadmill and found someone else to put it together so purchased again only Best Buy wouldn’t deliver it and kept saying I needed to schedule an appt, which I did 3 times and it still was asking to schedule an appt.

I was misled when i purchased this, i dont usually by any of the protection packes for products, this sounded so good. Hopefully I will get my moneys worth.

Totally not worth it. They’re repairing department and data recovery department don’t communicate with each other at all, and their services are so bad. Everyone is the store is super nice, but their online agents and people who work at different departments are bad. The only reason I opened my membership is because I want get my laptop SSD installed, it took them 34 days, and shipped back without installing, also charged me diagnose and shipping fees.

When my microwave was having an issue within the first 60 days I wanted to replace it with something else. They insisted we try the same thing again. Now it's beyond the (second) 60 days and they won't process a return and say I have to wait 1 month for a part. We've been without a microwave for two weeks already. This is not what I paid $200 for.

You get what you pay for. Service has been great. Read the fine print for more details. Two star to limiting my TV warranty to the two years.

Totally useless, DO NOT USE! Delivery never showed up, can't get in touch with anyone to help...not worth it

If I could give this negative stars I would. Dishwasher delivered and left in my kitchen after install and haul away were part of the agreement. Was told by delivery driver they don’t do installs and left. After close to 2 hours on the phone, I ended up returning the item and cancelling the tech support.