Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my computer in for repairs and the technician, after “playing” around with it, said that I needed to go to an Apple store. I can’t updated my MacBook Air because my disk does not have enough free space. The technician wasn’t able to free up any space. I have had a Totaltech membership in the past and have always received good service. I bought the membership specifically for my Apple products
No, I would not recommend this to a friendNever buy again!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Damaged my home during product installation, couldn't install the new product. Left the product damaged abs in pieces on my floor in the foyer! Refused to refund my membership cost after not being able to perform the service. Absolutely terrible.
No, I would not recommend this to a friendUndependable Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Dec. 21. So far, 2 appointments cancelled at last minute. Next is Jan. 15.Will someone show up??
No, I would not recommend this to a friendWaste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. I bought it for the free dishwasher installation and the installer broke my dishwasher while installing it. I was told someone would come fix or replace the dishwasher, but customer service keeps giving me the run around if I can even get ahold of them. I've been without a dishwasher for two months.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We apologize about this inconvenience. We strive to provide excellent services and customer support. Please give us a call at 1-888-237-8289 and one of our experts will assist you with this. That line is available 24/7/365 so please do not hesitate to give us a call.
Fairly useless due to no appointments available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, the main benefit of this - getting installation of purchased items - is pretty much useless when the installation isn't even available until a month+ after purchase. That makes the plan worth vastly less, they clearly need to hire my Geek Squad members if they actually want people to ever actually renew this service.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for being a Best Buy Totaltech member. We appreciate your feedback. We'd like to investigate this for you further and determine if a sooner appointment is available in your area. Please give us a call 24/7/365 at 1-888-237-8289 (1-888-BestBuy) so we can review this in more detail.
Gross
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lame. Was forced into it. So thankful I could get a refund. Best Buy was so pushy with this service!
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt worth it in my opinion. To pricey for what you get
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review Andrew. Many of our customers receive the full value of the membership cost within 1–2 purchases. To make sure you get the maximum value from your Best Buy Totaltech membership you can visit our website at www.bestbuy.com/Totaltech to view all of the great benefits.
TERRIBLE CUSTOMER SERVICE - CANCELLED ORDER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL WASTE OF TIME being a totaltech member. I bought over $40k of appliances and the customer service around this order was worst ever! Was told total tech would get more information and be well treated. DID NOT HAPPEN. Finally cancelled order and bought elsewhere with much better customer service.
No, I would not recommend this to a friendmembership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything that I was told about this membership was a lie. What I found out later was it is good on reducing some prices.
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Michelle, thank you for the review. We are sorry to you are not happy with your Best Buy Totaltech membership. Membership is more than just reducing prices, there are a number of great benefits to take advantage of, from free 24/7/365 Geek Squad tech support, free standard installation and delivery to 24 months of protection on new purchases. We be happy to review all the great benefits your membership has to offer. Please give us a call 24/7/365 at 1-888-237-8289 (1-888-BestBuy) so that we may review your concerns in more detail.
Totaltech™ membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up cncelling. I didn't get much value for the very expensive plan. Maybe if you are totally not tech savy it would work.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Even those who are tech savvy can benefit from Totaltech! No matter your level of knowledge, free delivery and install, an extended 60 day return/exchange period, and exclusive discounts will certainly be useful, along with 24 months of protection on anything you buy with an active membership. Visit www.BestBuy.com/Totaltech for more info about these and other benefits.
Did not like service purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried using this service once never got a call back on the services I need it
No, I would not recommend this to a friendPricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is the price. $200 is just way too much. Especially considering my only use for it is to participate in total tech exclusives
I would recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Bought this alongside my washer and dryer purchase and then when I needed coverage less than a year later, they told me that washers and dryers don't qualify. Thanks Best Buy. Even my support rep was astonished by this, and said she would escalate to see what was going on. The result, crickets....
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello and thank you for your feedback Matthew! Certain manufacturers do have warranty that you would need to contact for the first year and then your Best Buy Protection will kick in after that. Please contact us if you any questions or concerns. We are available 24/7/365 at 1888-237-8289 (1-888-Best-Buy) . We are here and eager to assist you.
Total Tech is a total failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech is a waste of money. They don't have the required expertise to provide even a basic level of competence for the latest electronics. They could not even provide basic information on how to reset my new Sony TV to factory settings.
No, I would not recommend this to a friendVery unsatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not worth to pay for this and Geek Squad does not keep their word. They tell you to wait 60 minutes and nobody calls you back 4 hours later. You are still waiting for them.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .That sounds like a frustrating experience. We always try to get back to you immediately. While some items can take time to resolve I apologize they did not call with any update in the quoted time frame. Please reach out to us at 1-888-237-8289 so we can provide an update about any open cases you may have.
Worst customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has the absolute worst phone customer service I have seen. Even as a total tech member, if you call them for anything it’s and endless cycle of connecting you with someone else. Then they randomly drop the call. Horrible!
No, I would not recommend this to a friendVery good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for gamers, excellent offers and discounts with this program, I recommend totally
I would recommend this to a friendTerrible customer service & offers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The VIP Customer Service experience is as poor as general customer service, no difference there. The totaltech exclusive offers are usually worse than Amazon's usual prices. This service is only worth it for mounting, I was told I'd get a 60 day return policy on my 85" Samsung TV as well as free mounting, but for whatever reason, my returns only lasted 14 days for the TV. Glad I was able to get a full refund.
No, I would not recommend this to a friendDon't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry, but I do NOT recommend! After at least 3 contacts and over 6 hours, I still have no resolution! I assume that the techs are supposed to take care of multiple customers at a time. Not a good idea! Going in circles, continuing to try to get my questions/problems resolved....NOTHING! Waste of my money!
No, I would not recommend this to a friendBeware of Auto Renewal InStore Info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If they tell you to use a credit card to sign up and you can cancel AUTO RENEW online, that is NOT TRUE.....nor can you cancel auto renew on the phone, you need to call before the renewal date. BEWARE of the instore misinformation when signing up.
No, I would not recommend this to a friend