Customer Ratings & Reviews

The first time I called these people the person I talked to said my new computer had only 30% memory, with the implication I needed to buy a memory card to expand it. The second person spoke such poor English I couldn't understand her. I have absolutely no confidence in this Geek Squad.

Purchased Total Tech to have car stereo installed for a Christmas present. Best Buy called and wanted to change my appointment to 4 months later from my original appointment (who knows if they would have canceled that appointment as well). Needless to say I had to pay someone else to do it. So I never used the service and they refunded me $12. Will never shop at Best Buy again

No communication on the delivery day, keep on calling customer care, got answers that technician will be reaching, waited whole day, no one turned ip. Next day called customer service and no comments on not delivering. And got rescheduled my delivery after two weeks, that not fare

Did you know that when you purchase Total tech, that you are also purchasing webroot. Best buy is telling me that since I didn’t activate webroot that I lost 3 months of a free 6 month offer. I was told virus protection came with the plan and that was why I purchased total tech. Frankly, I advise anyone reading this to not purchase total tech until you actually need it.

I was sold this membership after I expressed the need to have a washer and dryer installed. I need this install ASAP due to the fact that the delivery people left the items in my doorway and I had to have them moved immediately. Well I was signed up for total tech membership and then told a tech could do the install in about 2weeks???!!! Oh no! What a waste purchasing that membership so I had it canceled.

Bought this for the purpose of "exclusive access" to limited edition releases and have not seen a single exclusive access ever since.

Total waste of money ….Thought that I would get 1st access to PS5’s and BB has continued to drop to ALL individuals and NOT just TOtal Tech Memebers especially on Monday’s when I was told is BB usually drops to total tech members ONLY

Terrible service...They don't take their time to help or listen to my problems. Trouble with Tranferring files and intermittent microphone.

It's a great idea but never works. According to the website you get delivery and installation the same day. Never expect that. You can get delivery when they say and then you'll be attempting to interpret outsourced tech support and get installation up to weeks later. Waste of money unless you like to look at boxes for weeks when support finally arrives.

This is actually a good subscription, but i only thing that i don’t like is its only last for a year, for $200 it ain’t worth it

This is a joke I have called twice now to reschedule an appointment both times on hold for over 20 min and they can't even speak correctly. It has took almost 30 min of my time just to reschedule.

After initially signing up for this service, I started to look at the total cost year over year. It just didn't seem like it would provide the value I would needed especially given I don't plan on making any additional major purchases this year. The yearly fee, yes it is yearly, seemed a bit too much for my needs.

Horrible service. After they dropped the ball on a large install order, they made zero effort to make it right. Just willingly let me walk away. They have gotten too big and think they are the only choice around. Will not spend another dime with this poor excuse for a retailer. FYI I spent 25 yrs in retail leadership and am sickened by BB’s lack of performance.

Truly the worst ever. A disgrace to our country to create a service that when people try to use you pass everything back to the manufacture of the product you bought forcing you to use them for repairs. I bought the service so your local techs could fix, not Whirlpool who's backed up for months.

3rd party installers never showed 3 different dates. I wasted 3 vacation days and still no tv stand assembled. Have gotten no benefit from memberhsip Cancelled. Terrible service. Have spent hours on the phone trying to get stand assembled. Waste of time. Do not purchase membership.

Your Protection plans are very expensive and the service you get for the money you pay doesn't make sense to buy it. I had it and canceled it, $200 annually for a computer plan with tech support 2 to 3 weeks out isn't acceptable.

Useless. Didn't work for me. If you'd like to waste your money then please go ahead. Let me also inform you that even after you buy this you will be kept waiting like a normal customer and no priority is been given. I was lucky to get my refund within 60 days I got a reality check on their paid services. Good Luck to you all.

This product is very misleading. No free installation for many products including smart thermostats or security cameras. Read the fine print!

Getting the tv delivered and mounted was a nightmare. Trying to talk to anyone at the Geek Squad who could help was incredibly difficult. I could’ve bought the tv at Costco and paid my neighbor’s son to mount it for less. I can’t think of any reason to use Best Buy’s tech for help because I don’t intend to buy anything there again if I can help it. Hopefully my tv won’t require any attention from them.

Not worth the price and shouldn't have let the sales person talk me into ir.