Customer Ratings & Reviews

I got this service to get delivery and set up. Well I got a crappy delivery service and they said we don't do setups. it happened with 2 TV's and 2 base pedestals for the washer and dryer that I also bought also at best buy. So don't count on getting what you paid for.

This was added to my bill without my consent. Was told I could cancel "recurring charge of $200 annually at any time. When attempted to cancel, I was told NO! Had to speak to manager to cancel and receive partial refund.

HAD somone When Asked On phone About Services Made Me Cancel Before Could Get to Store Than reliazed was Led Wrong Direction And Now Seems They Cant rrverse Mistake So Far..What a Shame

This was misrepresented to me as being able to get a computer data exchange done in home for NO Charge. So bought the Totaltech and scheduled an appointment. When the tech called to confirm appointment, it was another $120 to do it in home and an additional $200 because it was not bought at Best Buy. Requesting a refund of this service fee!

It’s been a challenge to get appointments scheduled for sure . The one vendor told me they couldn’t install the frame tv with the frame Mount. I did it myself then hired another third party to hide the wires. I had to reschedule a washer dryer install 3 times all cancelling day of until they finally could honor the appointment reservation

DO NOT!!! I repeat do not waste your money on the Total Tech membership. I purchased a 72" tv/ fireplace w/ total tech. Recieved item with no show/ call for assembly 2-6hr windows back to back days. Go to Ashley's and buy your tv stand there. Poor professionalism all around except for operator wich took care of refund!

They didn't answer the phone. This sounds great however, I cannot trust a service that isn't there for the customer. I had to drive to the store, 36 miles round trip to talk to someone. The manager was not in tune to my problem, so I canceled the whole deal and had them drive to my house to pick up their merchandise. This was not the Best Buy I had envisioned. Pooh pooh on you.

Complete waste of money so far. Brought in 2 laptops that were a few years old. I was told. "Well they are 2 to 4 years old so you should just buy new. I paid $200.00 for a tech repair plan to be told that my computers, that work, but needed a battery and a fan should be replaced. Thanks bestbuy. $40.00 later and i fixed them myself.

Same poor customer service only you pay for it. Ordered a 1200.00 receiver for pick up on 12/3 and it is still not ready for pick up on 12/4. All TotalTech can tell you is that its delayed with no ETA, same as regular servicer. I would expect a paid service to be able to contact the distribution center and actually get an ETA for a Magnolia item. Cancelled the order and the total tech plan.

Bought this to get a chance to buy a graphics card... didn't really help until inventory started coming in.

Over 55 minutes to have the account active after membership was confirmed via email.

Absolutely Disappointed. I called for help on a reset of a password. I was transferred 3-4 time on the phone. Spent over a hour and NO HELP! During this time I was disconnected twice. When I called the store the next day they advised me to bring my computer in so they could look at it. I found a local computer tech that gladly came to my home & helped me get everything fixed as needed.

Brought membership because I just moved into a new house and wasn’t planning on order everything I needed through Best Buy. My deliveries always get get canceled without notice and my appointments keep getting pushed back a week or more. Brought a tv and it sat in the store for almost 2 weeks because they kept canceling my appointments. I decided to just cancel it.

Loved the value I saw in having the membership, and I’ve defended the program many times to a lot of people hating on it. However, one of the big things I bought this membership for was installations. I was looking at buying a product and having the installation done, but it pushed out my delivery over a month. That’s just unacceptable. I will probably not renew total tech.

Horrible phone service. Keep getting hung up on or disconnected or transferred about. In store interactions were good but this ruined it. Calling the various numbers just compounded everything and they track phone calls to crap on you as a customer. Not recommend.

Why has this already started and I am not due to receive laptop for a week after order purchase?

JUST started my membership and already had the worse support experience I have ever had on Best Buy.

Way too expensive ! Better option would be to have different plans with different level of pricing.

Had to give one star to write the review. TV was under factory warranty anyway. Had to have replaced due to failing screen. installers would not install due to TV stand not being one of theirs even though they do not sell one that will work in my circumstance. Not worth the money!

This is not worth the money. Could not get support just told me had to bring it in. Called netgear and 15 min later problem solved. Phone tech sucks