Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Rip off. Delayed shipping and bunch of other thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rip off. Useless online chat service with 30 min waiting times. What is the priority with $200 service? Need to get on the phone call. Delayed shipping and fixing. Don’t waste your time with this yearly thing.
No, I would not recommend this to a friendWorst customer service I have ever experienced.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE customer service with Totaltech online chat agents. Just purchased a computer and had some basic questions, which never got resolved after being transferred, put on hold, and "disconnected" for 3 days and many hours. Absolutely sickening.
No, I would not recommend this to a friendTotalwaste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up when I bought my new washer. 8 months later I’m having problems with washer . Called totaltech and was told that since the washers was under factory warranty all they could do was refer me to manufacturer. 199$ for no coverage for the year? Total rip-off.
No, I would not recommend this to a friend2 years $400 totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when buying totaltech you have to pay attention when they say is up to 2 years because you pay for 1 year $199 and then you have to pay for the 2nd year that's why get your credit card to put it on auto pay with out you knowing
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Totaltech does require an active membership in order to continue receiving the free Best Buy Protection/Applecare+ plans on purchases you make. The plan is set to auto-renew so those plans aren't accidentally cancelled and you lose your protection on all your products. Best Buy does send a notice 30 days before the renewal date to the email on file with us informing our members of their upcoming renewal date. Please give us a call at 1-888-BESTBUY (1-888-237-8289) if you need assistance to cancel, you can do so for a full refund up to 60 days after the renewal date as long as you haven't used any other services under the membership.
What a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this along with a television and mount being that the install would be included. Come the day and time of delivery, they didn’t even show up. We called and were told they had vehicle trouble. Wasted our entire Saturday waiting for them and they couldn’t even let us know they weren’t coming. Waste of time and money.
No, I would not recommend this to a friendWasted Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. Poor customer service with representatives apparently confusing my details with another customer. Lack of communication. No access to hard to get items. Don't waste your time or money.
No, I would not recommend this to a friendSAVE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL TECH IS A TOTAL NIGHTMARE, EXTENDED WAIT TIME ON PHONE, THEN NO HELP WHATSOEVER, THIS IS CLEARLY A WORK IN PROGRESS, AND AT THIS POINT A WASTE OF MONEY WITH REGARD TO ANY PHONE SUPPORT OR ASSISTANCE
No, I would not recommend this to a friendDO NOT GET THIS MEMBERSHIP. NOT WORTH THE MONEY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend to anyone. I was the bestbuy elite member. When they replace bestbuy elite with this, I was really disappointed. This cost you $200 per year. That is alot of money. With $200 you can spend on something better. DO NOT BUY THIS. NOT WORTH YOUR MONEY!!!!!!!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We understand that losing the Elite and Elite Plus reward tiers may seem to be a difficult change, but our Totaltech membership provides even more benefits and savings than either of them provided in the past. The previous tiers required yearly spending at a much higher cost than Totaltech's $199 for a year. With up to 24 months of Best Buy Protection and Applecare+ on most purchases, free Geek Squad coverage 24/7/365, free standard delivery/installation, and a 60 day return/exchange policy for most purchases, Totaltech covers so much more! You can see the full list of benefits by going to www.BestBuy.com/Totaltech.
Nah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went ahead and dropped TotalTech immediately after they say one console per account
No, I would not recommend this to a friendDo better please.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show. No call. Spent the whole day waiting. Took the day off work. App says I have to reschedule. In 37 years I’ve never took the time to write a review or comment. This experience was that horrible. I was charged twice for the total tech membership. I own a truck and thought I’d save a trip and leave it to the professionals. I’m still looking for the professionals.
No, I would not recommend this to a friendTotal Tech Support is a waste of money and time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure that I receive this refund on my credit card. On an online session yesterday with one of your oversea agents, he was looking at my printer and had the wrong printer number. I told him and he said, "Well you are the printer expert". How rude. This is why I will never belong again. Also, after one hour and 47 minutes, my issue is NOT resolved.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I apologize for the experience you described. We never want getting services to feel like a difficulty or a hassle. Reconnecting and troubleshooting printers are something that our Geek Squad agents help our members with everyday. If you still need support with your printer, please reach out to us at 1-888-237-8289 from the phone number attached to your membership. I am sure that we can take care of that printer for you. You can also chat with us by visiting us at: https://www.bestbuy.com/services/remotesupport
Worst experience of my life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection great service not so good !! Dryer exchanged 3 times still without one and Best Buy support on phone sarcastic !! I hope they listen to my calls I called a lot of times so they can hear how they treated me
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are so sorry to hear that you have had your dryer exchanged 3 times, and you are still without one. We apologize that you did not receive an exceptional customer experience when calling us, as that is unacceptable. We would like the opportunity to make this right for you, if you can please contact us at your convenience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We look forward to hearing from you.
Don’t sign up for this! It’s a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse experience ever! Don’t let them trick you and you won’t get your money back! I signed up because my dad is old and he needs help mounting the TV. Guess who end up doing it? My dad. I called bestbuy and try to get my money back and still haven’t heard back. It’s been 6 months. Don’t do this! BestBuy will find ways to rip you off!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your feedback. We are sorry to hear our customer service did not meet expectations. We want our members to have a world class experience and it sounds like that did not happen for you. Please feel free to give us a call 24/7/365 at 1-888-237-8289 (that's 1-888-BEST-BUY) so that we may discuss this further as we’d like to hear more about your experience and what you encountered with your customer service interaction.
They will say anything for a sale.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold to me as a 2 year program for $199.99. The program is for 1 year only. No documentation was given to me on TotalTech even though I asked. Also misrepresented stating that it included accidental coverage which was also a lie. They will say anything for a sale.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We're so sorry if there was a misunderstanding about Totaltech! Totaltech is a 1 year membership that auto renews each year, but included with that membership is up to 24 months of Best Buy Protection/Applecare+ for most products you purchase. That 24 months is only good for as long as you have an active membership.
The protection plan does cover accidental damage and handling on qualified products, you can go to https://www.bestbuy.com/site/totaltech/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014 to see what items are covered and what that protection covers.
For any documentation, you can go to www.bestbuy.com/totaltech to the information on the membership, along with https://www.bestbuy.com/services/plans/termsconditions to see the full terms and conditions.
not worth it in my opinon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. They make you get this for certain items but tbh too expensive for what it offers...
No, I would not recommend this to a friendTotaltech didn't do the job. dishwasher not work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Totalteck, but the installation team come here says they are not work for Best Buy, they don't know what is Totaltech. They want extra $250 plus tax to connect the power. So why should I buy Totaltech? They just deliver the dishwasher, take the old one away. I still don't have a working dishwasher! Waste my time and money.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your feedback Spruce. Purchasing a new dishwasher should be an exciting experience, so hearing that your dishwasher was not installed sounds very disappointing to say the least. We certainly want to make this right for you, if you can please contact us at your convenience so we can discuss what options we have to complete your installation. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We appreciate you shopping with Best Buy and being a Best Buy Totaltech member.
Tech savvy?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are tech savvy, I don't think you need it. The discounts are not that impressive.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review pepe0331. With Totaltech, from TV mounting to installing a smart video doorbell, there’s a huge list of in-home installation services that we’ll do for free when you purchase your product from Best Buy. You’ll also get free delivery, and free standard installation on Best Buy purchases and free haul-away for most TV and major appliance replacements. We invite you to visit www.bestbuy.com/Totaltech so you may view all the great ways Best Buy Totaltech can save you money.
Lousy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech is a total headache! I purchased a thermostat and an agents suggestion when item was delivered it was not compatible. Bought another one, made appointment they sent me to reschedule to a much later date! Don’t waste your time!
No, I would not recommend this to a friendRefund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled my membership after 2 weeks of buying a laptop; and got a prorated refund? should be getting full refund. A month, I would understand but 2 weeks. Unacceptable.
No, I would not recommend this to a friendImportant to note the refund policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Based on my own limited personal experience, I would not recommend this, nor will I get this again in the future. I wish I’d known, or if I knew I wish I’d remembered, that you can get a full refund within 30 days if you’re not satisfied. But I’m very grateful to have received a partial (prorated) refund, so all was not lost.
No, I would not recommend this to a friend