Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Overpriced paywall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just another way for Best Buy to take your money without offering anything in return. They created a pay wall to order things like game consoles and graphics cards. Luckily I can afford the mark up but I feel this leaves out the little guy.
No, I would not recommend this to a friendTakes over 24 hours to start working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this almost 2 days ago and i’m still waiting for it to start working. I never got a welcome email and the customer service here is horrible. Not quick and not reliable
No, I would not recommend this to a friendTotal waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of time. Canceled the service last minute after i waited a week. Then offered to schedule me 2 weeks later. Therefore i would have had to wait for the tv i purchased for 3 weeks.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I understand how frustrating a cancellation of an appointment can be. With product and service delays we always try to get that rescheduled for as soon as possible. With your Totaltech membership most installation services are free. We can also check if a different TV is available sooner than the current one. If you need further assistance with this order please contact us at 1-888-237-8289 from the phone number attached to your membership. We look forward to hearing from you.
Disgusted Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. I went into Peachtree Cty,Ga 12-28-21 store to renew my Geek TotalTech Plan for 2022. Girl didnt know what she was doing. I wanted charge put on my plan. She put chg on - then deleted. I also wanted Webroot she didnt added. I had to call 3 times to get this problem cleared up. I shouldnt have to pay $5.00 extra for Webroot. Very disgusted!
No, I would not recommend this to a friendStill waiting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on item to deliver. Its going on 3 days. With total tech it said i would get it by 9pm wednesday. Its now friday 10pm still no tracking or shipping estimate. If i would have just ordered from amazon id have it by now. Luckily im in no rush, but 199 a year id espect better efficiently, or more accurate shipping dates.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and we appreciate you being a Best Buy Totaltech member. We are very sorry your order has not been delivered as expected, as that must be frustrating. We would like the opportunity to research this further to determine what the delay is if you can please contact us at your convenience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Geakprotection is not included with totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associate give use alternative facts that if we get totaltech yearly membership we don’t have to pay for geakprotectction which was not true so we have to basically cancel . We thought it’s our a moral duty to write a review about it .
No, I would not recommend this to a friendPoorbService
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two attemps to have service done I am very disappointed to say no one came out after scheduling my service or even call to say they have cancel . Today is the second appiontment set to have my service done .
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you so much for your review. We sincerely apologize that nobody came out or called you about your appointment, as that is not the customer experience we want for our customers. We would like the opportunity to research why this happened to you and make this right if you can please contact us at your convenience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We look forward to hearing from you.
worth if you buy constantly !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the only reason I got it was because I wanted a ps5 but still couldn't get it ! canceled !
I would recommend this to a friendWorth it if you buy from Best Buy often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive for membership but you do get moneys worth if you buy a lot from best buy
I would recommend this to a friendRead the fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this package with the assumption that all of my devices can be serviced or at least checked. My husband has a laptop that needed to be looked at and brought it to BB under my totaltech plan and they told him that because it wasn't purchased from BB, they couldn't look at it. A total waste of my money
No, I would not recommend this to a friendThey will lie to you to get you tobpurchase it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waist your money, they will lie to you and say they can come out and fix things to get you to sign up. Once you need them to come out they will tell you, you live to far, even though you asked that very question before signing up!!!!
No, I would not recommend this to a friendBest buy's money grab from people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is just a money grab unless your spending tons of money on appliances or dont know how to use a computer this isn't worth the money stay away. The discounts they give you aren't worth it eirther.
No, I would not recommend this to a friendNEVER WILL I EVER USE BEST BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hours before my appt time, I received a call from geek squad that there is no longer gas range installation by BEST BUY in NYC..... soooooooo, BEST BUY had no problem charging me 225.00 for installation, coverage, and haul away and waited 3 weeks to communicate their inability to install the range..... make this make sense?
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for the feedback. I’m sorry to hear our customer service did not meet expectations. We want our members to have a world class experience and it sounds like that did not happen for you. Please feel free to give us a call 24/7/365 at 1-888-237-8289 (that's 1-888-BEST-BUY) so that we may discuss this further as we’d like to hear more about your experience and what you encountered with your customer service interaction.
Nerd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Per their suggestion, this great and wonderful. Does this qualify me for a prize?
I would recommend this to a friendNope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nope not worth it. Bought it to get wall installation and customer service. they didn't show up and said they called was waiting for them since 7AM and they never showed up. I have tried it twice and twice the service has failed me . save your money
No, I would not recommend this to a friendTotaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not think that this was a good value for something we really did not need.
No, I would not recommend this to a friendTerrible customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long time best buy customer. Extremely disappointed. First I was given a defective TV mounting equipment. TV mounting service left everything on the floor including my new 83 inch OLED. I called customer service, and the person who answered was extremely rude and disrespectful. He asked me to figure it out myself and hung up on me.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Purchasing a new TV should be an exciting experience, so we are so sorry to hear that you did not get that experience. We would like the opportunity to make this right for you if you can please contact us at 1-888-237-8289 at your convenience as we are available 24/7/365. We hope to hear from you soon!
Horrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The employees at the store talked me into paying all this money so it would be “cheaper” to fix my computer. They never fixed the problem, and now my second hard drive is not showing up so they charged me $200 to create a new problem with my PC.
No, I would not recommend this to a friendNew mom with no washer/dryer thx to TotalTech
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I can only type 50 characters here I’ll make this short. This is not a VIP service. They treat you like trash. Because of Best Buy’s PURE incompetence I now have wait 9 more days for delivery of a washer/dryer while I have an infant at home. I wouldn’t waste any money on TotalTech if I were you. SCAM.
No, I would not recommend this to a friendUnhappy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a waste of peoples time! I order TV 6/3, waited for delivery 6/18 for 9hrs..wasted my Father’s Day wkend missing events bc excited about my missing TV that never got delivered. No call no show just repeated text & calls on the way from 12pm to 8pm. Never again! Made me not want the TV or use Best Buy again!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback Denice. Purchasing a new TV should be exciting! To hear that you did not receive your new TV on 6/18/2022 during your Father's Day weekend is not the exceptional customer experience we strive to provide. We would love the opportunity to research what happened, as well as make this right if you can please call us at your convenience. We can be reached 24/7/365 at 1-888-237-8289 that's 1-888-BESTBUY. We look forward to hearing from you!