Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
TotalTech is TotalBS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying a Total Tech membership did nothing for me. The tech that installed my dishwasher made an honest mistake, but instead of coming back and fixing it righr away, I have had 2 chats and 7 phone calls, all of which ended with the "Concierge" telling me they had no power to fix my problem. What a waste
No, I would not recommend this to a friendWhat a Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience with the Geek Squad. I canceled them out 4 days after the purchase and they pro rated me and beat me for $70 dollars on my refund. What a rip off. Never gonna buy anything from Best Buy again.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I do understand how frustrating it is when you do not receive the full amount of the funds that you paid. Thank you for reaching out about your refund difference.
The refund may be reduced for any discounts or service benefits covered under the membership. These are eligible benefits that may reduce the refund amount:
-Delivery and installation fees covered by the membership.
-Service claims, minus the service fee, for Best Buy protection (not covered by the manufacturer warranty)
-Waived restocking fees.
-The benefits received under the membership may exceed the original purchase price. In that scenario, no refund will be provided upon cancellation.
If there were no benefits used. Please reach out to us by phone at 1-888-237-8289, online at www.BestBuy.com/Totaltech or through the Best Buy App so that we can further help you regarding this refund.
Worst customer service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn't even "bare minimum customer service, much less VIP. Holt-tine for Concierge service...55 minutes!! Customer service supervisor calls complaining customers profane names and hangs up.
No, I would not recommend this to a friendbe wary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just be aware (and I know we have staffing issues, Covid issues, supply issues) that appointments are way out for scheduling. And the schedulers seem to pick other customers' account information even when you provide your order number etc
I would recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no stars I would. The first problem I had regarding syncing my iphone and ipad emails was a total zero. Gave me things to do to fix it, but could not walk me through the process. They were quick to accept a cancellation of my account.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback. We are sorry to hear you were not able to sync your iPhone and iPad emails. We hate to lose you as a Best Buy Totaltech member. We would like the opportunity to make this right for you if you still need assistance. We offer tech support in our Best Buy stores as well. If you would like, we could schedule you an appointment so you could meet with a Geek Squad agent to discuss syncing your iPhone and iPad emails. If you are interested, please contact us at 1-888-BEST-BUY that's 1-888-237-8289. We look forward to assisting you.
n/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to use for installation of appliances. Best Buy is not able to deliver the appliances and refuses to give me money back on the membership. This is a sham. You cannot reach anyone at Best Buy, once you sign up every call gets filtered through TotalTech and they won't/can't help.
No, I would not recommend this to a friendAmateur hour
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this membership for free car install (radio and rear cam) but the install department would not install it. Also used it for pc repair because my computer was crashing and they told me what they thought the problem was and they wouldnt repair it because of liabilities.
No, I would not recommend this to a friendDon’t buy this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst thing I ever paid for. Purchase was for my 92 year old mother and purchased this to have the new TV set up and old one removed. TV ship via FedEx and left at the door. No communication about setup. Cancelled this immediately
No, I would not recommend this to a friendFast talking salesman lied to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know how to get my yahoo mail to show up on Outlook mail. No help should not have spent the money for membership. Victim of fast talking salesman.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m a bit concerned about your experience as assisting members with connecting email accounts to outlook is something Geek Squad does daily. Please give us a call at 1-888-BESTBUY (1-888-237-8289) and we’ll get you connected with a Geek Squad agent or you can visit https://www.bestbuy.com/services/remotesupport to chat with an agent and we will happily get your account set up. If you have any further questions, we are happy to help, please don’t hesitate to call us at the same number above.
Credit card info.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech svc gave me a run around on rerurn of Norton. Decided to cxl them too. They did not communicate with me about Norton storing my pay info. After I'd already paid Bestbuy.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m sorry to hear there is an issue with having a return taken care of. While Best Buy sells Norton Anti-Virus, we do not currently partner with them to take care of their payments, billing or subscription fees. Please visit their support site located at https://support.norton.com/sp/en/us/home/current/info for further assistance. We are certainly happy to assist you with any further questions, so please do not hesitate to call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
THEY WILL CHEAT YOU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU BUY THE PLAN AND RETURN IT THEY WILL NOT PAY BACK THE AMOUNT CHARGED.EVEN IF YOU RETURN IT IN TIME ALLOW AND NOT USE THE PLAN
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I understand your dissatisfaction. Factors such as services used, exclusive sale event discounts provided, and several others can effect the amount provided when cancelled. Please contact us at 1-888-237-8289 from the phone number attached to your membership. We would love to check into this further for you to make sure you were given the proper amount back as a refund when the plan was cancelled.
single
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.to high price and dosen't cover 100% on parts and at home maintenance.
I would recommend this to a friend1 hour wait, then Best Buy hung up! Poor follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Take forever going through an endless series of steps before talking to a technician - over an hour - and then they hung up because THEIR wait time was too long (9 minutes). and no good follow up offer of help altho their system knows they hung up on me!
No, I would not recommend this to a frienddont bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good thing about this is the discounts. thats it
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Best Buy Totaltech offers more than just access to special member pricing and sales and is a great value. Your membership includes several benefits not available to nonmembers, such as: Free Geek Squad Support 24/7/365, on all your devices, no matter when or where you bought them. 24 months of protection on new purchases while the plan is active. An extended 60-day return/exchange policy. Free standard install and delivery for new purchases – and much more! Please visit www.bestbuy.com/totaltech for a list of all the great benefits your upgraded membership includes. If you have any further questions, we are happy to help, please don’t hesitate to call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
No help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, service is a joke. Bought the membership to avoid delivery/installation cost of an appliance during Memorial Day tax exempt weekend and I still can’t get it delivered. I’ve called maybe 15 times already and all I get I false promises.
No, I would not recommend this to a friendAVOID unless you want Apple Care.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this solely to buy a "high demand item". I still was not able to purchase the item I wanted. Would not recommend wasting your time with this. Could be decent if you use Apple products, for Apple Care, I don't.
No, I would not recommend this to a friendMisrepresented Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, I felt this was a complete waste. I believe that the use of the Totaltech membership was misrepresented to me by the salesman at BB. I paid $199 for something I have never used after finding out even though I paid for the cost of it, it would still cost me more money to use.
No, I would not recommend this to a friendNot needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much felt pressured to buy this with the sales assistant more focused on selling this than making sure I got the right product for my needs. I ended up having the sale voided and hope I wasn’t charged. Guess I better check my account to see. Don’t see why you need one if Best Buy stands by their products and service
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We indeed stand by our products and services. The Totaltech membership extends the return/exchange period for most items, it automatically provides hardware coverage plans called Best Buy Protection Plans, includes free standard installation on most items, cover software repair services like tune ups for free on computing devices, and many other items. While most items come with a manufacturer warranty they do not cover the same things entirely as the Totaltech plan. For more details I welcome you to visit: https://www.bestbuy.com/totaltech
Terrible paywall concept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought TotalTech during a GPU drop in February and it was absolutely absurd to lock GPU's behind a $199.99 USD paywall. The services mentioned in the membership is also just not worth $199.99/year.
No, I would not recommend this to a friendtotaltech membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I scheduled for a particular date and was told no install. rescheduled and same result. I finally cancelled contract, but then they called and said they would be here. Totally disappointed with service
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I understand your experience with this service was disappointing. Rescheduling can happen for a variety of reasons like product delays, weather, etc. When a service is rescheduled we always try to get that rescheduled as soon as possible for everyone. We can get this rescheduled as a one time service or re-enact the Totaltech membership to get this installation done for you. If you need further assistance with this 1-888-237-8289 from the phone number attached to your membership. We are happy to help.