Customer Ratings & Reviews

On the first delivery date for my appliances, they did not show up. The second time, they said they could not install. The third time, they ordered the wrong appliance. Then they totally lost my order! This is the last time I will use Best Buy. You have lost several thousands of dollars of business.

Worst consultation ever! No help at all1 So what's the point of paying may year subscription if all you do is nothing? Agent Mohammed, you'd everything in a hurry but my printer is not printing. Give me back my money and come pick this stupid printer.

The 1 time I asked for help with my iPhone, they could not help me. Across the street at Verizon, the GREETER, fixed my problem. Go figure!

No value behind the membership. You pay for exclusive access but users without the membership are able to purchase items that you pay $220 a year to access. Wouldn’t recommend

I had my z fold for one day and problems. My contacts will not sync, the camera quality is not as good as my iphone8. The worst part was the rep was condescending and refused to help me when i reformed a week later.

No problem with the product however , the tech support (Geek Squad) system is very arbitrary and not customer oriented at all. Poor communication and take way to long to perform promised service.

One attempted use so far was a total fail. After a week of "diagnostics" they told me I had a bad Wifi card in my 3-month-old laptop and wouldn't replace it without a charge. I replaced it myself. Why did I get this service?

Worst tech service ever. Went in to have hard drive installed and data transfered. When I went to pick it up they told me my old hard drive was unreadable and they couldn't transfer anything. I bought a card reader and the the drive was fine. I will never let them touch my computer again.

No value in this membership. Too many exclusions and typical rules. Not worth the money. And when you want to cancel or not let it auto renew, good luck figuring that out.

Ran into a small problem and they did nothing to come up with something different. I called a Video company and CHARGED me to make it work. I would have paid more but because it doesn't fit in their box of rules... what do expect with installers that don't know anything. idea is sound

Terrible. Promised assembly but no one available in my area. Only $42 of my membership refunded! No recourse. Never again.

TotalTech was advertised w/a product I bought for my daughter. I thought they would set up the Ms Pacman Table Game for her. They would not, did not. We found this disappointing & a bit deceptive.

So far my experience is awful. I ordered a computer and it wasn’t until I called back for the fourth time and after speaking with a person that finally someone was able to answer my question about the status of my computer.

I should have given 0 stars. Worst experience I have ever had, 3 missed deliveries when i took days off from work, Scratched equipment delivered 3 months late, and forget Totaltech, more like Totalwaste of money!

Just paid $199 for membership. Trying to cancel appointment for repair due to my new cough this morning. No one in the Geek Squad can reach anyone in that department They keep leaving voicemails to the supervisor, who never responds. Waste of money.

Bought this plan. Best Buy cannot honor it. They do not have the repair people to then repair your appliance. Just wasted 2 hours with the Chat feature as well as calling a representative. Sad!

Very expensive membership. Some perks to it but overall costly in my opinion.

Not worth it; the tricky part is that this Totaltech product is valid for the first two years when your product is still under limited warranty. Bestbuy needs to be more creative in developing such gimmicks.

The Geek Squad has had my laptop for two weeks. I continually get the round around and NOBODY returns my calls. I need my laptop back. I'm very disappointed.

Bought the service, the Geek squad installed, when the internet connection doesnt connect with the TV after they leave, expect to wait two weeks for the next possible time for anyone to come back.