Customer Ratings & Reviews

So far, I'm not happy. I asked for all my data and passwords to be transferred. I came into a nightmare. I have spent more than 3+ hours getting all my book marks and passwords back and still have not gotten them back. I would never use this service again for computers.

Was charged two times after i canceled this membership, has taken at least 1 hour of my time to even get ahold of customer support, absolutely do not buy this if you want a good experience

I dont buy on line, when you need to cancel you have to go to a store to cancel not worth it when your miles from a Bestbuy.

Best buy is bad for online orders, I never send my products I have made 3 orders and they cancel the orders at the time of collection, I don't know what is happening with them, they are very bad

Wanted one subscription for Webroot canceled. In process, tech canceled my Totaltech, Applecare+ and protection for a tv I purchased 3 days ago. Now they say they cannot re-instate any of them.

Unless your problem can be handled by remote technicians, good luck getting your product fixed on site. Have called multiple times to the 1-800 number, call centers are friendly, getting in contact with anyone in my area has been impossible and frustrating.

Really bad service not worth it no appliances you buy will get installed and when you try to reach management at the store you purchased they will not get back to you. STAY AWAY!!!

This membership is very very poor value, they didn’t do anything but tell me my internet was to slow, left everything sitting on the table, tried to get refund and can’t get full refund still trying to charge me for geek squad who did absolutely nothing

No help at all. Wanted to send a repair person for a fee weeks after they installed it. It appears to be a total waste of money and time

This thing is a total money grab for simple purchases

I got this because of the free install and haul away. Only to find out the installers will only drop it in the room you want and not install it. Also watch the installers closely as they hauled away more than they were authorized to (THEFT).

no hard to find holiday items for totaltech member. if you looking gpu and console. non member is same chance. so they lair. they just want your money dont care about you.

Was not worth it I cancelled it. I couldn't snag a PS5 with Totaltech, I added it to my cart and could not for the life of me check out.

Horrible service and they charged me to transfer data on 3 phones then couldn't even do it! I had to do it myself when I got home!

Very trash service. Took more than three days to install a motherboard. But when I pick up three days later, they told me the technician is absent and my motherboard still not installed.

Not good if you get coverage on your item just extra money unless your gonna use geek squad

Remote help is overseas - not in the US. Agent did not fix either problem plus accessed the browser, downloaded 7-zip file to his computer. Shortly thereafter, a bank breach was attempted. No more remote access - dangerous. Period.

They don’t tell you at the time of purchase this doesn’t cover your tv in the 2nd year. You are better off purchasing the 2 year protection plan. BestBuy always rip you off

I think that the third party of insulation canceled my order I've never dealt with anything like that before which they had a set up date no one called and no one showed up But my other got cancelled some how.

Not able to schedule an installation for more than 1 month, which means a waste of money for me cause I need to pay for this month but no service available at all.