Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Dissatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it the service is not good and they try to sell you another product while yours is getting fixed I just wanted to get a new laptop because they sold me a lemon
No, I would not recommend this to a friendDISMAL SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dismal service. I tried both by phone and by chat to get help on issues in setting up my new computer. For instance, I was told to type in an URL when I repeatedly told the agent I had a frozen screen. Not worth the hassle.
No, I would not recommend this to a friendDontbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never installed my dishwasher after 4 attempts. I've talked to over 15 people in customer service. They won't email me back. The manager said he didn't know how to even refund my credit card. Never got any service that I ordered but they took my $!
No, I would not recommend this to a friendTotally waste of money, stay away!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. I still stay on the phone a long time to get someone to help me. Plus they don't come out to fix your appliance until your manufactory warranty is ended. Totally waste of money.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m a bit concerned about your experience as we assist clients under their manufacturer’s warranty and will gladly schedule a repair appointment anytime you need our help. We would be happy to assist you under your warranty. Please call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289)
Sale flop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Person who added membership wasnt very knowledable about what all it included. I was mislead. cancel membership and will go in store for more information
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I do apologize that you had a poor experience with your Totaltech purchase. I do not like hearing that you were mislead by poor communication from our end. The Totaltech membership does have several great benefits that I'd wish to share with you. Please check the full list of benefits available to you here: www.bestbuy.com/totaltech. If you do still wish to cancel, you can cancel your membership here: www.bestbuy.com/services/planlist or give us a call at 1-888-237-8289 and we can take care of that for you.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received the services I paid for. I was told they'd be here between 7 and 1, and they finally canceled at 4:00pm. They're trying to reschedule in almost a month. This service is not looking promising.
No, I would not recommend this to a friendDon't waste your time or money. Zero service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show for apt. Waited noon to 8:00PM. No calls why no show. Returned purchases, cancelled membership. Zero star rating.
No, I would not recommend this to a friendVery Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just don't. These guys have bad online reviews for a reason. Waste of money AND time! Unskilled. Unprofessional. Unmotivated. Unorganized.
No, I would not recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally worthless your tech support is useless when they can't do anything over the chat or phone. Also members are supposed to have special access to releases and it said it was sold out the second it went on sale
No, I would not recommend this to a friendDEBRAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Proform Treadmill from Best Buy. Agent said buy TotalTech $199 and delivery and assumbly at time delivery. Best Buy will only deliver. Assembly at later date. I was SCAMMED. GIFT FOR AUTISTIC PERSON!
No, I would not recommend this to a friendWhat is the value?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not quite sure what the value is of this membership given the cost.
No, I would not recommend this to a friendFrustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very time consuming and difficult to get assistance. Techs are obviously not english based linguists and hard to understand.
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t help at all when Bestbuy failed to inform me that my fridge would not be delivered as scheduled, even though Bestbuy confirmed a few days ago that it WOULD be delivered as scheduled. I expected better from this store
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Kelli, we sincerely apologize that your fridge was not delivered as scheduled. We apologize for any inconvenience this may have caused. We certainly want to make this right for you if you can please contact us so we can determine why this happened as well as get your fridge delivered as soon as possible. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We look forward to hearing from you.
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous service in store and with customer service support. After several months of hearing different stories from different representatives stating the issue would be fixed the issue was never resolved. Total waste of money.
No, I would not recommend this to a friendAbsolutely location dependant, so frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is completely dependant on location. In NY I got excellent service. In GA I got the worst service. In VA I got really bad service. I will not renew this. I cannot get the help I need from my local store now.
No, I would not recommend this to a friendRip Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish we didnt need them for exclusive access drops. Just a cheap way of getting extra money out of paying customers
No, I would not recommend this to a friendNot good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the service as to give an appointment they take time and though appointment fixed they didn’t showed or else they say that , service requested is difft in their notes, gave me really hard time to me multiple times
I would recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback. We apologize that you had a problem with your appointment as this is not the world class customer experience we want for our customers. We would like the opportunity to make this right for you. If you can please contact us at your convenience we would like to discuss this with you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. We look forward to hearing from you.
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership was a complete waste. We left our 2 year old laptop that we bought at Best Buy to be repaired. 3 days later we went to pick it up & were told they do not know how to fix it.
No, I would not recommend this to a friendIf I could give it a zero I would
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. They canceled the morning they were supposed to delivery and install a tv. After rescheduling they no-showed without calling either. Now it’s on me to call them and reschedule. Not worth it.
No, I would not recommend this to a friendTech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is not good. I purchased it because I was told by an employee that they’ll be able to fix my sons computer. And still yet it’s not fixed so $250.00 of my money was wasted. Disappointed with the geek squad at crystal lake Best Buy.
No, I would not recommend this to a friend