Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
I want my refund frn 2021
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never requested a Total tech plan, I would like my refund for the Total Tech charge, I never authorize this charge.
No, I would not recommend this to a friendi DISCONTINUED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WASTE OF MONEY, DID NOT SOLVE MY PROBLEM, TOO LONG WAITING TIME FOR SEVICE FROM GEEK SQUAD.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To be blunt, I wouldn't recommend purchasing it for the chance of obtaining a GPU or console.
No, I would not recommend this to a friendDisappointed Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Techs did a no call no show three times. I will never shop at Best Buy again. The service with online, the store, and Geek Squad failed the test.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, but good if you want to hit an exclusive PS5 restock - then you can actually cancel and get a refund through the website! Go to your purchase history / the total tech welcome page and cancel asap!
No, I would not recommend this to a friendAppliance Nightmare and TotalTech didn't help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost story short my property was damaged wall was damaged and 1 new fridge damaged. I was without a working fridge for 6 days and totaltech got me absolutely no additional help also took 3 delivers to get a fridge.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We apologize for any issues that may have occurred during your install and delivery. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we would love to assist you. That line is available 24/7/365 so please do not hesitate to contact us.
I regret this purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is totally worthless. I regret purchasing it and I felt I was lied to about the benefits.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello Tasha and thank you for your feedback. We apologize that there may have been some miscommunication about Best Buy Totaltech. The full list of benefits are listed online here: www.bestbuy.com/totaltech . Please call 1-888-237-8289 for any questions you may have. We would love to hear from you and understand more what happened with your purchase.
Telephone tech service terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far terrible, had a problem could not get in touch with the tech installer Two different answers over the tech phone call center Figured it out in my own
No, I would not recommend this to a friendHorrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot help you resolve someone issues and hangs up on you without reason and does not call back even though they take your number at the beginning of the call.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I understand how frustrating it could be to not be able to receive the support expected by phone. If you would like, please reach out to us by chat at https://www.bestbuy.com/contact-us and signing in. This may be a better way for you to receive the assistance and support needed.
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Calling the store or customer service was all a black hole. Our item wasn't fixed. The repair option they then sold us…doesn't work.
No, I would not recommend this to a friendTotalBust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took off work on two separate occasions one week apart to wait for treadmill delivery. Was ghosted both times. Nothing. No calls. Just a no show.
No, I would not recommend this to a friendRepair services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy the total tech. They did not explain the services or charge amount when we made the initial phone call for services. The do not take cash or check for their devices.
No, I would not recommend this to a friendAvoid this program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a terrible experience with their techs and will not be renewing this gimmick. Why would I pay you for terrible service I could get that for free
I would recommend this to a friendTRASH TOTAL TECH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This trash! I bought it and it never shows up on my account! I called many times and they keep saying they are going to fix it but never do! I want a REFUND!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you so much for your review and feedback. We can imagine how frustrating it must be to not see your Best Buy Totaltech membership on your account. We would like the opportunity to research why this happened so we can get this resolved for you. If you can please contact us at your convenience, we will be happy to get this taken care of for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Unused Product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this because of a TV that was ordered. The order for the TV cancelled, but Best Buy charged for the support, even though I asked them too. I hope to cancel this charge with credit card company
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. If you have an issue they won’t help, same bad service they normal service. If you wanna spend more money just to have NOTHING in return get it.
No, I would not recommend this to a friendWhat good is it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What Will told us this level of support does vs what it actually does are miles apart. DO NOT DEAL WITH MAGNOLIA. They are not Best Buy, they are a bunch of co tractors who apparently make a sale and dash.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello! While we do have separate centers in some stores for Magnolia products, Magnolia is owned by Best Buy and is part of the company. We apologize for the poor experience you had and would like to know more so we can prevent this from happening again in the future. Please give us a call at 1-888-BESTBUY (1-888-237-8289) at your convenience.
Not worth the time nor the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst experience in customer service. Have been a customer for years. Cancelled and delayed orders.
No, I would not recommend this to a friendDon’t like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to buy this membership or the sells person would not let me buy a graphics card at the store…
No, I would not recommend this to a friendTotal waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to get priority service and this has not been my experience. Still waiting for daya transfer to my new laptop after two days. Wait tome online 7 minutes plus. The bots are useless
No, I would not recommend this to a friend