Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. They wanted 2 weeks to setup my laptop. I called customer service and they were shocked too
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I am sorry to hear about your service experiences so far. We have several options for new computer setup including in store, in home, or remotely over the internet. We can get this setup taken care of for you. To schedule an appointment for either in home or in store services you can give us a call or to start the services remotely we can be reached at 1-888-237-8289, and online at:https://www.bestbuy.com/services/remotesupport
We look forward to assisting you!
not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought tt to buy exclusive item. turns out i was looped infinitely and could never add to cart any totaltech items.
No, I would not recommend this to a friendCommunication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I plan on scheduling another appointment I am hoping it won’t take three attempts this time and that they’re actually able to service the items of which I am requesting
I would recommend this to a friendPoor help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked one question - how to change the time to 12 hours instead of 24. He told me it would take 2 hours. Also I couldn't understand his English.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totaltech was a joke on me. Never again. They dropped my call after 30 minutes and didn't call back.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I am very sorry to hear about your experience. That is not how we aim to support our Totaltech members. Please take some time at your convenience to reach out to us at 1-888-237-8289 and tell us more about the experience you had. We would love to hear from you so that we may use your feedback to continue to improve the member experience
DONT BUY HERE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT PAY FOR IT, YOU CONTINUED TO BE TRANSFERRED WITH NO HELP WITH ANY ISSUES. $1800 ON A PC FOR MY SON THAT LAGS. I WILL NEVER USE BEST BUY AGAIN.
No, I would not recommend this to a friendBest Buy Complicates Sales with Overblown Hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up saving me nothing compared to competitor sales. It actually cost me more in the longrun. It's just another bunch of games played to complicate what should be a simple buying process.
No, I would not recommend this to a friendScam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Purchased 2 days after I bought cell phone. Won’t cover anything because it was after I bought phone.
No, I would not recommend this to a friendThumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with Totaltech not good. My acct was cancelled and after numerous phone calls I gave up.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I am sorry to hear that you have had a poor experience while being a Totaltech member. We never want this to be the case. Please reach out to us at your convenience at 1-888-237-8289 so that we can look into this and help reach a resolution with you. We look forward to hearing from you.
Frustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up for yearly access and couldnt vet a technician bcos they were all booked up. Best Buy know how to get the money but not ready to provide patrons the services they promise.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback. We are so sorry to hear that a technician was not readily available when you needed one. If you could please call us at your convenience, we can research what options we have for you. We can be reached 24/7/365 at 1-888-237-8289 that's 1-888-BestBuy. We look forward to hearing from you!
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging me for service that they came out to do but instead cause damaged to property
No, I would not recommend this to a friendJUST A JOKE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a real joke! They tell you to print out a gift receipt and don't tell you IT'S NOT TRANSFERRABLE!!! What good is a GIFT RECEIPT if you can't transfer it to the person you bought it for!!!
No, I would not recommend this to a friendTotaltech Stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Try getting assistance in a timely manner. Contrary to their advertisement about fast resolution, it took an incredibly long time JUST to get someone to help me after the initial conversation.
No, I would not recommend this to a friendI asked for data transfer. No data was transferred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Data was supposed to be moved from old laptop to new laptop. Absolutely nothing was moved over. Nothing. You kept my laptops for SIX days and did absolutely nothing.
No, I would not recommend this to a friendDont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. They are trying to be amazon but they are not
No, I would not recommend this to a friendI love my membership.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad are excellent. I have used them now and can’t believe how easy they make it for you when dealing with an issue. Excellent!!!
I would recommend this to a friendDon't fix your computer here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst experience ever; totally screwed my computer up had to take it elsewhere to have fixed correctly.
No, I would not recommend this to a friendDONT buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it at all. I called in for support and hot horrible customer services I had to ask for refund
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. $200 per year to get what would cost $229 for the 3 yr extended warranty. That's a $370 loss in 3 years
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We appreciate your feedback! Best Buy Totaltech does give you up to 24 months of Best Buy Protection on your items when you purchase them with us. You also have the option to choose other Geek Squad protection plans as we want to be as flexible as possible. Best Buy Totaltech offers more than just protection however. Please feel free to read the full list of benefits here: www.bestbuy.com/totaltech . If you have any questions please call us 24/7/365 at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist.
False hope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plagued by social media gamers nexus. Best Buy unable to use this feature
No, I would not recommend this to a friend