Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Bestbuy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recived my camera system and is was missing 2 power cables so i went to best buy and they told me there was nothing they could do. Not to happy with bestbuy.
No, I would not recommend this to a friendJust go to your local store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Online team not worth the membership. I only kept it because of the geek squad team in the nyc 5th ave store, Regina thank you
No, I would not recommend this to a friendDon’t buy. Outsourced with lack of coordination.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A frustrating waste of time and money. Best Buy outsources there “total tech’” services. There is lack of coordination, communication and common sense.
No, I would not recommend this to a friendNot worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the cost given the fact that they recently changed the terms and conditions and removed some of the benefits that actually made this program worth it.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review Donnie. Most customers report getting the value of the cost of their Totaltech membership within 1-2 purchases. With benefits like free delivery, free standard installation, free haul-away, and up to 24 months of product protection with an active membership, Totaltech certainly saves you money. To make sure you get the most value from Totaltech, we encourage you to visit www.bestbuy.com/Totaltech where you can view all the great benefits and services that can save you money.
Waste if money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cash grab and total waste of money, just trying to get extra money from customers not worth it
No, I would not recommend this to a friendNot impressed so far.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed so far. Still no GPU stock and no early opportunities yet. So far a waste of money. We'll see if it improves.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .With the Totaltech membership exclusive sales events will occur throughout the year. They will vary as to the item currently being offered during the event and may be spread out over the year. If you are not receiving invitations to these events; please reach out to us at 1-888-237-8289 to have us check the bestbuy.com account is properly linked to your Totaltech membership. Further membership benefits such as extended return time and service options on items can be viewed here at: https://www.bestbuy.com/totaltech
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time/money they knew nothing about the item I bought from them and referred back the manufacturer.
No, I would not recommend this to a friendunhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protect what. it isn't installed. When are you going to install the product? When we get it installed we can review. Review for getting the product and installing it would be nice.
No, I would not recommend this to a friendDo better..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible.. i will never shop with best buy again. Spent hours rescheduling.
No, I would not recommend this to a friendNot informed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would’ve known it was a yearly fee. Best Buy agent did not specify its once a year fee when I just got an iPhone. I could’ve just gotten apple care.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. Due to the 1 star review, it looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at 1-888-BEST-BUY that's 1-888-237-8289.
Total Disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT RECOMMEND TOTAL TECH SUPPORT! If you like calling and chatting numerous times for hours with no support, then buy Total Tech support.
No, I would not recommend this to a friendWould not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.calling this premium tech service was horrible. No one on the phone was an expert and most had trouble with English.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Sorry things did not go smoothly when you called in. We would like to give that another go. Please give us a call at any time as the line is 24/7/365 at 1-888-237-8289. We look forward to getting that resolved for you.
Dusappoint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop doesn't work so neither does printer. Took back to store . When I tried it at home didn't work again. Have to goback to get to work. Unacceptable
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are sorry to hear that your laptop and printer do not work at your home. We certainly want to help get you up and running again, and would like the opportunity to make this right for you. If you can please contact us, we would like to understand more about what is not working on your laptop and printer, as we may be able to schedule an in-home appointment to get this resolved for you. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spoke with customer service to schedule an appointment to get the nest solar panels installed for my camera. It became a total nightmare. 
No, I would not recommend this to a friendNah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got suckered into this i wasn't paying attention when it was brought to my knowledge and i had already paid and left it doesn't cover but 1 product and i spent almost 1,400
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.totally not worth the price. It didn’t allow access to new consoles or any really good deals.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed everytime I call in the person I reach is completely incompetent and rude. They have zero knowledge or understanding and don’t care about the customer.
No, I would not recommend this to a friendUnnecessary insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company offers a year warranty normally on any purchase product Best Buy return policy sucks and me personally I think I through away 200.00 dollars
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I'm sorry that you feel that this membership may not be for you. As a Totaltech member you do receive 24 month Best Buy Protection plans on your eligible purchases at no additional cost as well as an extended 60 day Return/Exchange policy. Please be sure to visit www.BestBuy.com/Totaltech to see all of the great benefits and services available to you as a member. We look forward to assisting you in the future and hopefully changing your mind regarding the Totaltech membership.
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Signed up for membership. Was hung up on 3 times while trying to gain information on installation. Canceled!
No, I would not recommend this to a friendReturned because it was sold as a protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally sold by a best buy member as a protection plan to a specific product. It was returned when I looked and saw it was a subscription to total tech.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Allow me to apologize for any confusion in the difference between the protection plans and Totaltech. As part of the Totaltech benefits, you will receive up to 24 months of the protection plan as long as the Totaltech plan remains active. The options to purchase a standalone Geek Squad Protection Plan is still available at checkout. Further membership benefits such as extended return time and service options on items can be viewed here at: https://www.bestbuy.com/totaltech