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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 546 Showing 10,901-10,920 of 11,509 reviews
  • Rated 1 out of 5 stars

    Promise breakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have canceled my appointment without letting me know!! I've got PTO for appointment time but they didn't show up and when I called them, they didn't care!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Employee not knowing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by the employee i can use this for installation of my own radio when i bought it, was told by geek squad its only for items purchased at the store

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello Fred and thank you for your feedback. We apologize about the miscommunication and know it must be frustrating to hear. Please call 1-888-237-8289 if you have any questions regarding Best Buy Totaltech's membership. We value your feedback and any questions you may have. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Worst customer service ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst service ever & definitely will not buy from Best Buy ever again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Money grab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TTS members didnt get exclusive access to the latest Nvidia Graphics cards drop. Meanwhile they make pokemon cards exclusive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No call no show

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grown adults should know if you don’t have the tools and you can’t make it to an appointment, furthermore should be able to use phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I bought this. Package stolen by delivery person as best I can tell and took 4 days to replace, multiple long phone calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    gross

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overpriced and took away benefits from others that don't want the membership.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was worthless they can help me when it was a simple problem that I had a text to another computer shop pretty sad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    glad i spent $4000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sucks..waste of money..you go online to look something up..and it just runs you in circles on the website

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are sorry there was an issue with your online experience Josh. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you with any issues or questions you may have. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Horrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible so far!!!!!!!!!!!! Webroot stoppd and 8 calls No help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misinformed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was misinformed by an employee about how this program worked and what it offered. The benefits are only applicable for day of purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    giant pile of poopy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    biggest pile of sheeiet ever it literally blocked my account from buying a ps5 or a gpu would not recommend this at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scheduled technician no-show.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two weeks ago, I was scheduled for in-home wireless connection of our printers today. Your technician never came.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a scam, I only purchased this when I was trying to buy my xbox. It will be removed before they charge me again for notttthiiiiing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really feel like its a waste. I dont have much else to say

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confused

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not really sure about this. I actually don’t remember buying this need to investigate if i bought something i didn’t know about

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible and they won’t answer any of my chats when I try contacting them . AND I paid like over bucks to be a total member this sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not worth it. Only used this about on time. Never restocked ps5s for the time I had it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used, canceled membership!! Never received products due to lack of care from Best Buy customer service team

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Aggravation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a hp laptop and printer last Sunday. Will not print, will not link. No help. What a waste of time and aggravation.

    No, I would not recommend this to a friend