Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 11511 reviews
(11,511 customer reviews)to a friend
Rated 1 out of 5 stars
Promise breakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have canceled my appointment without letting me know!! I've got PTO for appointment time but they didn't show up and when I called them, they didn't care!
No, I would not recommend this to a friendRated 1 out of 5 stars
Employee not knowing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the employee i can use this for installation of my own radio when i bought it, was told by geek squad its only for items purchased at the store
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello Fred and thank you for your feedback. We apologize about the miscommunication and know it must be frustrating to hear. Please call 1-888-237-8289 if you have any questions regarding Best Buy Totaltech's membership. We value your feedback and any questions you may have.
Rated 1 out of 5 stars
Worst customer service ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever & definitely will not buy from Best Buy ever again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Money grab
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TTS members didnt get exclusive access to the latest Nvidia Graphics cards drop. Meanwhile they make pokemon cards exclusive.
I would recommend this to a friendRated 1 out of 5 stars
No call no show
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grown adults should know if you don’t have the tools and you can’t make it to an appointment, furthermore should be able to use phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why I bought this. Package stolen by delivery person as best I can tell and took 4 days to replace, multiple long phone calls.
No, I would not recommend this to a friendRated 1 out of 5 stars
gross
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced and took away benefits from others that don't want the membership.
No, I would not recommend this to a friendRated 1 out of 5 stars
They suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They was worthless they can help me when it was a simple problem that I had a text to another computer shop pretty sad
No, I would not recommend this to a friendRated 1 out of 5 stars
glad i spent $4000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks..waste of money..you go online to look something up..and it just runs you in circles on the website
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are sorry there was an issue with your online experience Josh. Please give us a call at 1-888-237-8289 (1-888-Best-Buy) and we will gladly assist you with any issues or questions you may have.
Rated 1 out of 5 stars
Horrible!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible so far!!!!!!!!!!!! Webroot stoppd and 8 calls No help
No, I would not recommend this to a friendRated 1 out of 5 stars
Misinformed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was misinformed by an employee about how this program worked and what it offered. The benefits are only applicable for day of purchase
No, I would not recommend this to a friendRated 1 out of 5 stars
giant pile of poopy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.biggest pile of sheeiet ever it literally blocked my account from buying a ps5 or a gpu would not recommend this at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled technician no-show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks ago, I was scheduled for in-home wireless connection of our printers today. Your technician never came.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a scam, I only purchased this when I was trying to buy my xbox. It will be removed before they charge me again for notttthiiiiing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really feel like its a waste. I dont have much else to say
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not really sure about this. I actually don’t remember buying this need to investigate if i bought something i didn’t know about
No, I would not recommend this to a friendRated 1 out of 5 stars
This sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible and they won’t answer any of my chats when I try contacting them . AND I paid like over bucks to be a total member this sucks
No, I would not recommend this to a friendRated 1 out of 5 stars
It’s bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not worth it. Only used this about on time. Never restocked ps5s for the time I had it
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used, canceled membership!! Never received products due to lack of care from Best Buy customer service team
No, I would not recommend this to a friendRated 1 out of 5 stars
Aggravation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a hp laptop and printer last Sunday. Will not print, will not link. No help. What a waste of time and aggravation.
No, I would not recommend this to a friend
