Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
Scammed - No Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because I needed my TV installed and they didn't install the TV
No, I would not recommend this to a friendWill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service person did not show up when to setup Wi-Fi and it was to hard cancel this service
No, I would not recommend this to a friendDO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. No one was ever able to solve any of my issues.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I apologize about the experience you have had. We would love to know more about what happened. Please call 1-888-237-8289. We are available 24/7/365 so please call any time. I am sure we can clear this up!
I just wanted a better price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why was my membership canceled. I had bought it at 160. Then wanted to return it to rebuy it for the price of 50$ as i got an Accommodation from work.
I would recommend this to a friendSad really.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not help me get a ps5. Have been trying for a year now. Had 1 ps5 in my cart 3 different times. And all 3 times i got message of choose different store.
No, I would not recommend this to a friendNa not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to activate so I returned it and didn't get the console I wanted.
No, I would not recommend this to a friendTotaltech WAS NOT worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this just to guarantee myself a console and was just disappointed.
No, I would not recommend this to a friendNope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple calls & different people virtually controlled computer...made it worst!!! Will not renew!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hello, and thank you for reaching out! It can be frustrating when you've had multiple remote support services and your problems weren't resolved. If remote support isn't working for you, Totaltech also offers free in home and in store appointments for computing services that you can take advantage of. Some problems are best resolved by seeing them in person rather than online. If you still need assistance with this, please give us a call at 1-888-Bestbuy/1-888-237-8289 so we can look at further options for repair.
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this membership with an 85 inch TV but couldn't get a delivery even after speaking to customer support so I cancelled everything.
No, I would not recommend this to a friendI am ready to stop going to Best Buy because of po
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my computer to Geek Squad for removal of scamming & took 14 days to get bit back. Staff very nonchalant about issue.
No, I would not recommend this to a friendPoor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They state the will resolve and call you back and you never hear back from them so what’s the point. They continue to pass the buck
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for being a Best Buy Totaltech member and providing this feedback. We apologize that you have not received a callback yet. We would like the opportunity to make this right for you if you can please contact us at your convenience so we can research why this happened in order to get this resolved for you. We strive to provide an exceptional customer experience. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert.
Store Mix-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be great if it wasn't accidentally cancelled at the store when I did an exchange and was supposed to be applied to the new item
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .I’m sorry to hear about your issue with a recent return as a return and exchange should be an easy process and that sounds like that was not the case. We’d love to hear from you directly to get more detail around your experience. Please give us a call at 1-888-237-8289 so that we may discuss this further and see what we can do about your plan. We are available 24/7/365 at that number.
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership hasn’t given me access to anything g yet but hopefully it will soon. Have had it a month.
I would recommend this to a friendStinger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchase again. Lied to by sales person and geek squad desk person
No, I would not recommend this to a friendTotal Tech and iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right now I am not happy with Total Tech. My iphone 13 is less than a year old and Total Tech says I have to go to apple.
No, I would not recommend this to a friendAvoid it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not worth it. The benefits are not enough and waste of money!
I would recommend this to a friendUseless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One word……USELESS. Doe NOT work. Couldn’t use it.
No, I would not recommend this to a friendNo help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one can help me get my order delivered and installed. Even after multiple attempts. I just want a refund. Please help
No, I would not recommend this to a friendMisguided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tricked into buying this... then another best buy employee told me I shouldnt have bought it!
No, I would not recommend this to a friendTerrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is useless and impossible to cancel.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .We are sorry to hear you are having issues with your membership. You can contact us any time by calling 1-888-237-8289 24/7/365 and an expert can assist you with any questions you may have.