Customer Ratings & Reviews
- SKU:
- 6406935
to a friend
never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would never get it again.. your better off getting a 5 year warrenty
No, I would not recommend this to a friendSuck’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get the membership. when It was was time to use it they made a big deal and didn’t end up repairing my tv.
No, I would not recommend this to a friendWouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the.money when you have to renew each year and pat a deductible amount also. I think it’s a rip off.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service!! Best Buy is not getting anymore of money again!!!! This whole experience was a nightmare from the start!
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for taking the time to share your experience with us! We apologize that you did not receive the service you expected. Please give us a call at 1-888-BESTBUY (1-888-237-8289) at your convenience so we can gather more feedback on ways we can improve our service for the future. We're available 24/7/365 at this phone line. We look forward to hearing from you!
It’s a no for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went ahead and requested my refund I didn’t really understand what was being sold to me asked many questions that were noy truly answered
No, I would not recommend this to a friendRather Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No point in getting this. The only thing that’s good about this is the installs but I never used that part. I wouldn’t buy it for the price.
No, I would not recommend this to a friendEhhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this isn’t really worth it. They’re “product drops aren’t really for things you’d want like graphics cards, or changing console.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad deals, bad service and paying extra for every piece of equipment
No, I would not recommend this to a friendbad value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the premium to buy ps5/xbox. most of time cant even get to add to cart and its oos
No, I would not recommend this to a friendCancelled it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was unreliable and lengthy. I wasted sooo much time. Further, install services were not avail for ring and nest items
No, I would not recommend this to a friendthumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this membership only to be able to get playstation, sucks they make you pay $200 in order to have a chance to get a playstation
No, I would not recommend this to a friendDont buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend you dont get it. They did not help at all when I needed them
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Thank you for your review and feedback, we really appreciate it! We are so sorry to hear that you did not get assistance when you needed it, as we are here for you! We would like the opportunity to research this further to determine what happened as well as make this right for you! If you can please contact us at your convenience, we can be reached 24/7/365 at 1-888-237-8289 that's 1-888-BESTBUY. We look forward to hearing from you soon!
Unfortunate Outcome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never bought it. The installers refused to install due to misunderstanding the notes or something so I canceled the membership
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paying $217 just for you to take a look at my computer and put an antivirus don’t sit right with me. Where’s my $70 plan
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Hi Joanne, it sounds like you may have had one of our older support plans. Totaltech covers much more than just your computer! Not only does it give free Geek Squad Tech Support, it also gives you free shipping and installation for products purchased with the membership, 24 months of protection with new purchases, and access to special member pricing and sales! You can review the rest of the benefits by going to www.BestBuy.com/Totaltech to see everything it covers or give us a call at 1-888-BESTBUY.
Rip Off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson and the support staff gave out a lot of misinformation. They are not well trained.
No, I would not recommend this to a friendForced to purchase membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see value in this. I only purchased this plan in order to buy gaming consoles.
No, I would not recommend this to a friendBest Buy is doing terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is doing a terrible job. Not much else to say.
No, I would not recommend this to a friendtotal tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.membership of limited value. disapointed when asked for help and was told they did not have capability to assess item.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .Oh no! Totaltech has a wide variety of benefits for almost all of the products and services Best Buy carries. We go even beyond that to give you 24/7/365 free unlimited Geek Squad tech support. Please visit www.bestbuy.com/totaltech to see a more detailed list of what we have to offer. We hope to hear from you!
Poor customer service system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to reach anyone and when I do get through I keep getting hung up on.
No, I would not recommend this to a friendBrand response from Totaltech Expert Team
Posted .As a Best Buy TotalTech expert, I was surprised to hear your experience with trying to reach our phone agents was not up to your expectations. You can also chat with a Geek Squad agent 24/7/365 at www.bestbuy.com/totaltech . If you have any further questions, we are happy to help, please don’t hesitate to call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289).
Disappointed Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service in Greensboro with total protection. It does not cover what they say ot does.
No, I would not recommend this to a friend