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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 551 Showing 11,001-11,020 of 11,509 reviews
  • Rated 1 out of 5 stars

    No more bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is a sham. To hook up existing wires you want 150$. You should be ashamed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trash, only signed up to purchase a ps5 and the order got cancelled anyways.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it.got a discount. It shows up as purchased.. but not on receipt

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Greetings! My apologies for this not showing up the receipt. You can call 1-888-237-8289, that’s 1-888-BESTBUY, to have one of our customer service agents email you this receipt. You can also get a receipt from your local Best Buy. We look forward to hearing from you. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    dealership sheningans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    want to know ur credit card info even if you brought this service for cash

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Greetings and thank you for choosing Best Buy! I understand you may be frustrated with this transaction for Best Buy Totaltech support. We will accept cash or credit for the membership. However we will need your credit or debit card for automatic renewal as it is will keep your plan active and any Best Buy Protection plans active so you do not miss out on services. I apologize for any confusion. Please reach out to us by calling 1-888-237-8289 for any information regarding billing. We look forward to assisting you! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is horrible. phone customer service is terrible

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review and feedback Mike. We strive to provide an exceptional customer experience to all of our members, and customers, so we apologize if you did not receive that level of service. We would like the opportunity to make this right for you if you still need assistance. Totaltech experts are available 24/7/365 and you can contact them in a variety of ways. Call 1-888-BEST BUY (1-888-237-8289) from the phone number associated with your membership, and you’ll be immediately routed to an expert. You can also log into BestBuy.com or the Best Buy mobile app to chat with an expert. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Absolutely worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth a single penny! And not worth 50 minimum characters.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is basically worthless. Costumer Service is a joke.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Game Changer for Tech Enthusiasts!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently signed up for the Best Buy Total Tech Membership, and I can honestly say it has been a fantastic investment! From the moment I joined, I was impressed by the range of benefits and services offered. First and foremost, the 24/7 tech support is a lifesaver. Whether it's troubleshooting my smart home devices, setting up my new laptop, or fixing connectivity issues, the knowledgeable staff is always just a call away. The peace of mind that comes with having experts available anytime is invaluable, especially in our tech-driven world. The membership also provides significant discounts on repairs and services, which has already saved me money. I had an issue with my gaming console, and the repair cost was a fraction of what I expected thanks to my membership. Plus, the free shipping on online orders is a huge perk, making it easy to get the latest gadgets delivered right to my door. Another highlight is the exclusive member pricing on select products. I’ve been able to snag some amazing deals on electronics I’ve had my eye on, which feels like a win-win. The access to special events and early sales is also a fantastic bonus that adds to the overall value of the membership. Lastly, the Total Tech Membership makes me feel like part of a community of tech lovers. The resources and tutorials available on their site help me stay informed about the latest trends and technology, enhancing my overall experience. In summary, I highly recommend the Best Buy Total Tech Membership to anyone who loves technology or simply wants to make their life a little easier. The support, savings, and exclusive perks are worth every penny!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure how it works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and it is been 2 weeks without receiving my Tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    teible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive been getting nothing but a run around i want my money back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Canceled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap, they canceled the day of. Ordered a month out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No to this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive. they don’t do any magic. I can do cheaper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The most customer service service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there was zero stars that’s what I’d would write.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not what the sales associate told me it was. I want a refund!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Liars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is USELESS if no one answers the phone. Thieves. Liars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership was supposed to allow me into the special events held but didn't

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    read the fine print

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales Person did not explain the entire program well enough

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      We are so sorry to hear that the sales person did not explain the entire Best Buy Totaltech membership well enough for you. You can view all the benefits of Best Buy Totaltech at www.bestbuy.com/Totaltech or we can be reached 24/7/365 at 1-888-237-8289 that's 1-888-BestBuy if you have questions. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not a fan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don't like this and gate having to have bought it. Whatever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xxxx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many promises and nothing was done except taking money

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your feedback, Katarina. We want our members to have a world class experience and it sounds like that did not happen for you. Please feel free to give us a call 24/7/365 at 1-888-237-8289 (that's 1-888-BEST-BUY) so that we may discuss this further as we’d like to hear more about your experience and what you encountered. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Waste of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t need it. Waste of money, cancelled it asap.

    I would recommend this to a friend