Customer Ratings & Reviews

This membership was the best solutions for me at best buy qeeksquad everyone that has did a job for under this membership has been Awsome and very useful

It’s great peace of mind! It’s a good way to care for your electronics

Six and a half weeks ago, we purchased a new treadmill and wanted delivery and installation, so TotalTech membership made complete sense. We bought and paid in-store, scheduled our appointment and have been anticipating our delivery. Fast forward about 4 to 5 weeks and I started receiving emails about my installation appointment and a checklist to complete. I completed it a week prior to our scheduled delivery/installation date. The day before I received the promised email with my updated time-window of 9am - 1pm. I had planned weeks before to take a day off work so I would be home for delivery. At 6:44 am the morning of the appointment, I received yet another email reminding me of my time window and someone needed to home, etc. Our window of time came and went, so I called at 3pm inquiring how much longer it would be. I mean no disrespect, but the customer service agent did not speak good English and it was very hard to understand him, but he put me on hold for 40 minutes only to tell me that he wasn't able to get in touch with the drivers and they were delayed because of traffic but they were coming today. Another 2 hours and it's 5pm - no sign of delivery guys, so called back, placed on hold for 20 minutes only to be told "sorry, your delivery was scheduled for today, but it wasn't "routed" so doesn't look like it will come today. He said he was sending this to a manager to escalate and a manager would call me to back to discuss options. Two more hours passed with no word from anyone. So I called a different number for TotalTech. And guess what, according to them the truck broke down. And I guess no one could tell me that information earlier today. Or bother to contact me at all to reschedule. So while we planned to waste half a day for delivery/installation, I have now wasted the ENTIRE day and have to take another day off work and put my trust in a flawed system that they will show up. Now they tell me the treadmill I purchased didn't come back to the warehouse - the truck didn't make it back so they can't reschedule an appointment so they are going to kindly escalate this yet again to a manager to call me back within 24 hours. Not the VIP experience I was expecting at all.

N/A delivery serice is absolutely terrible. Deliveries very, very rarely come to my address

The value of the membership pays for itself! Saved hundreds of dollars so far.

Being a member of total tech really helps with all my technical issues with my purchases.

Awesome SAUCE! "She listened!" I can't stress that enough! "She listened!!" She was, courteous, kind, "patient!" ...PROFESSIONAL1

Relieves anxiety in solving problems that may arise.

The membership is good to have it covers all of your electronics thanks for all you do to keep us updated

I have been a total tech member for the last 4 years but will be canceling due to the horrible customer service that I had with Bestbuy/Geeksquard. I had a TV mounting appointment but the Geeksquad technician never showed up without any notice, completely wasting my Saturday. Bestbuy/Geeksquad showed no sympathy and was unwilling to compensate for the missteps they made. Unbelievable.

Very happy over all. Happy with the coverage that comes with the plan

As someone living through the supply shortage, I was getting so frustrated having money to spend on tech, but not being able to find anything I wanted in stock. I’m so glad Best Buy rolled this out, because now I don’t have to be worries about how I’ll be separated from my funds! Before this product was available, I’d spend my money and get an item (when I could find it) which honestly is a pain. What am I supposed to do with all that stuff? It just clutters up my home. Now, with Total Tech Membership, I can spend my $200 and never have to find a place for something new! It’s really that simple! Just order a TTM and poof! The money is gone, and you don’t have anything to show for it! No more worrying about “is the value of this item worth the price” or “is this seller taking advantage of their position at the expense of the consumer” or “how do I deal with the back pain I get from sitting on my overstuffed wallet?” Now, my mind is clear because my hands are empty and my wallet is flat. I’m not wasting time looking for a product, because I can’t afford it any more. And if I ever get lonely (I am always lonely) I can call up BB Tech Support to listen to their lovely hold sales pitch or be lightly berated and talked down to by apathetic staff, shuffled through phone trees, and eventually dropped from the cue entirely. Thanks Best Buy!

Our system worked perfectly and we never needed to use this, that is until the pc was two years old and all of a sudden wouldn’t power anything plugged in to it. I called in to Best Buy for tech support and they said my purchase and membership weren’t on file at all.

I love this deal save me 1,000 of dollars for damages on my phone.

Excellent device for streaming easy to use with Siri assistant

Membership was a good value when I needed my tv and speakers installed.

I would always recommend totaltech membership as it is big support to your tech purchases!

Always available and customer service is very knowledgeable

Peace of mind for my products. Dont have to worry about how its going to be repaired if needed.

Bring back original total tech please I had the original total tech that cost more and it was definitely worth it. After seeing the loss of important features like exchanging products/ warranty I no-longer see a use for the service. Im sure your sales for this once great product have decline significantly.