Customer Ratings & Reviews

Anderson Total tech did a great job repairing my Oven

Tried it and found that I don’t shop at Best Buy enough to make it worth the subscription.

Totaltech membership is really nice and I think I will continue using it in the future. Pros: 1- 2 years protection 2- Free delivery and installation for everything as long as you use buy the product in the same transaction 3- Exclusive events for extra saving 4- Extend return policy Cons: 1- The send 3rd party or contractor sometimes for installation instead of geek squad. They are not professional or trained and they do horrible jobs. PLEASE INCLUDE ONLY GEEK SQUAD FOR INSTALLATION WITH THE MEMBERSHIP

Good plan, I was very happy. I do recommend 100% don’t miss it.

I've been trying to get a wired security camera installed since December 2022, we are now in March 2023. I have been rescheduled 6 times and each time I get a no-call, no-show, despite getting the appointment confirmation text, and each time they tell me it's the "last time", "it won't happen again" and they promise they'll actually get someone out there. There is no accountability. My service ticket was escalated multiple times with the same result: they brush me off, reschedule me weeks out, and then no one shows up. At this point, I've been on calls with their "customer service" team for hours over the past few months, being passed off to multiple representatives and telling my story over and over again. Each call takes about an hour minimum and nothing is resolved in the end. I even went into a physical store to try to get it resolved and still no one actually shows up on the date of the scheduled appointment. This last time, they promised they would call to schedule me within the next week since they've rescheduled me five times at this point. When no one called me to schedule the appointment, I called them and they told me they could not promise that time window and the next appointment would be about another month away after I've already waited 3 months. I am really surprised that such a big company like Best Buy can't vet their contractors and actually honor a service. They have absolutely no respect for the paying customer and take no responsibility. If you look into it, a lot of these contractors that Best Buy hires have really bad reviews and reputations for no-showing. I will be returning the device to the store and canceling any membership. It's a waste of money since they won't actually follow through with service when you need it. We are just a number to them, I guess these companies just don't want to work anymore and they just want free money.

Appointments are scheduled for 8 hour windows and are cancelled without notice. If I could zero stars I would. I purchased a television set on December 27. On the same day, I purchased the membership and scheduled an installation appointment for January 3, between 12 and 8 (their first available appointment). On the morning of the 3rd, I called to ask if I could get a more narrow time frame. During this call, I was told that the appointment had been cancelled and no one was coming to install my television. No one had called me or emailed me to inform me of the cancelled appointment. There was no effort made to make the situation right, they basically said, “we could care less that you cancelled an entire day’s plans for this appointment, we don’t care that we cancelled your appointment without notice or explanation”. They were extraordinarily inconsiderate. This is not how business is operated. A company should stand by their word, respect people’s time, and show up for their appointments. I am entirely disappointed. Please be aware before you are persuaded to purchase this membership service.

To much time wasted had to come out 3 times to get it right wasted a lot of my time. Hopefully if you can’t do it a friend or family can help

If you're going to be using it, it's a good value.

It is always wise to grab this membership. Can you buy any form of electronics?

Worth every penny. Definitely would recommend to everyone.

Bought this to cover the delivery/installation and potential maintenance of a new washer/dryer set. Right off the bat, they didn't even install the dryer because they don't handle gas (so I guess it's not TOTAL tech). And, when the washer broke in the first 90 days (because it was installed incorrectly), I was quoted $120 trip charge and a two week wait, same as any non-membership service. They then insisted I work with the manufacturer for the warranty work (that Best Buy caused) if I didn't want to pay the fee. So what's the point of the membership?

Comes handy for installing and deliveries as well as hallway

I love the set up and delivery feature with Total Tech!

Not good Apple/MacBook support. Tech support for other itams is good.But since I have a MacBook, I am disappointed and will not review.

Had no idea all that this service covers. being that it will cost me 200/yr it is more than worth it. as I normally purchase warranty on everything i buy anyways. if you only shop here once in a while with small purchases, this isn't for you. however, if you buy here regularly and spend a decent amount every year, I would strongly recommend this. It's already saved me several hundreds in the short time i've had it.

Recently purchased a new PC and a total tech membership. Had the service for 8 days before it was canceled without my approval, Called tech support and the first person told me it would take 3-5 days to "re activate". When i called again 6 days later the next "tech" told me that once its cancelled it cannot be undone in which she said the records say i canceled it, which i did not. Be careful buying, they will cancel it without your knowledge then tell you that the only fix is spending another 180. Your "tech" was more than happy to let me know that yall reduced the price by 20 dollars but require another 180 to start the service. Still the same old geek squad, no changes.

I haven’t had to use total tech yet but hopefully when I do they can help

This service is not worth it. It only covers new products, which already come with a warranty. You have to pay service fee on top to get anything fixed. And the support members are fairly incompetenant when handling customer service requests. I was told by one totaltech member geeksquad would cover a product. Spent hours setting up and going to an appointment only to find out that total tech wouldnt cover it. Im not sure what the purpose of this plan is, when it wont warranty my tv, since my tv comes with a 5 year warranty already. It also wont cover any purchase older than 24 months, and most tech isnt breaking within 24 months. Do not purchase, you will be auto locked in to auto-renewal. Your credit card will offer a better warranty than total tech.

Three calls today to try to get tech support to backup my computer. Level 2s are poorly trained in solving problem but very good at stalling, simply discontinuing support mid session, going offline to exchange notes on OneNote so that comments cannot be tracked then deleting them and shutting all chat sessions without fixing the problem or communicating (or escalating) that they cannot provide needed support. Also disabled the survey. Awful tech support nowadays - used to be pretty good. Impossible to speak to customer service/supervisor regarding poor support, keep going in circles getting transferred back to tech support - which is where the problem lies. Insane. I have been a TotalTech support member for several years. Membership is due in a few weeks. I will not be renewing.

We have had it for so many years i cant remember. Used to be able to take it in and a Geek would help you right then or you would leave it for them to work on or add apps to. Now you HAVE to have an appointment, you stand there while they tell you what to do. It is easy you just click on this and install it or download it and you are all set! Then leave so they can tell someone else what to do.