Customer Ratings & Reviews

Bought Total Tech membership and eight days later it has not been applied to my account. Have called every day and it gas not been fixed. Unable to schedule services and appointments without Total Tech membership showing in my account. Really frustrating and no Customer Service point of contact. Really had a great opinion of Best Buy before this happened, but now...

I bought a new tv and soundbar. Normal cost for install was 249.99. Its free with the Total Tech membership (which is $199) and also includes Geek Squad protection on TV and soundbar (andevery future purchase.). No brainer.

Too expensive now. Will buy only when making a big purchase like TV, etc.

Being a member has definite advantages including 24 months extended warranty on most electronic purchases. You also get a discount on purchases and Geek Squad services including installation of tv home theatre systems, etc.

I purchased this because it was required to be able to add a PS5 to my cart but still was not able to add one to my cart after purchasing the membership. Customer service told me it takes 2-4 hours for it to be activated. Stock sold out while waiting for this to become active on my account. If I purchase it should be instant activation if your requiring customers to purchase a $200 membership to get access to in demand items. I'm not happy and rethinking about whether it's worth it to keep the Total Tech membership.

Would give zero stars if I could! Scheduling an appliance repair appointment was a nightmare, kept getting transferred to different people & hung up on/ "lost connection" multiple times. Finally made an appointment, got the confirmation email and text. Day of the appointment nobody shows up, I called customer service at noon to check status of my 7am-1pm appointment, they confirmed everything is good and the technician will be there shortly. (Surprise...Nobody ever came!) No call to say they aren't coming or to reschedule. Called to cancel TotalTech membership on Monday & sat on hold for over an hour for them to tell me they will only pro-rate it and refuse to do anything else even though their service is TERRIBLE. I have not been able to use any service from TotalTech and customer service clearly doesn't care about their customers. Manager was just as unhelpful as all of the agents. BestBuy Totaltech is a joke...Do not buy! You don't get any peace of mind because you won't get anyhing out of the membership. Waste of money..Waste of time...BestBuy DO BETTER!

For the amount of business I personally give to Best Buy compared to competitive retailers, this service is worth more than a “GET OUT OF JAIL FREE” card. They actually show up when you need them most.

Ive been a Best Buy customer for 35 years. I recently bought a new home and was interested in a consultation to determine what to buy it for it etc. I was transferred to a guy who literally did understand the concept of what i was asking for even after 10 minutes of dllwly trying to explain it to him. Ive had several of these consultations in the past and this time was anticipating spending $15-$25k. He transfrers me to another guy after i get frustrated with him, new guy hangs up on me. This process took approximately 45 minutes start to finish. I cancelled my Total Tech membership that i never used anyway and also my Best Buy card that ive had since 2007. This company has lost its way. They may not care but I will never spend another penny with them.

Totaltech™ membership is kinda pricy just get some gpus but is worth it since i got the gpu i wanted

it's been a month waiting to get a visit to see what's wrong with the washer, the technician was supposed to come on Monday, never showed up or called. I re-scheduled for the following day, never showed up or called, I check my status on the appointment and the system does not find me.

This was an excellent service, but Best Buy changed it into a worthless service. No thanks!

When it first came out it was a good product but as time goes by it gradually changes and not beneficial to the customer

Very bad membership to have. Got this membership in order to give my DJI drone two year protection but after one year my membership was over and I never got my second year of protection for my drone would not recommend

This memebership is a joke! I have tried to cancel mine twice, both times have resulted in deductions from my bank account, and when I ask for a refund, only half of my money is refunded back. This is absolutely absurb!

This is definitely worth the price. I bought a tv and they came delivered mounted all for free because I was a member. Also get a 2 year warranty on my stuff!!

I have never written a negative review but I am very dissatisfied with TotalTech vs Geek Squad Tech Support. I have always been a huge fan of the previous plan I had with Geek Squad; it fit me perfectly. Now I am being forced to move to TotalTech which is 2.5X the previous cost for what I would need ($200 + $50 for Virus Protection). I called Best Buy to better understand the change in service and options and had rude Customer Service. I politely explained that I did not like the change and the person made it seem that it was my fault and I was notified of this change via email and I had no options. I told them I was going to look into options and likely cancel my subscription and the response was "good luck with that" and them hanging up. I have always been a huge fan of Best Buy and Best Buy's support but this was a major turn off. I have recommended Best Buy Geek Squad to several people but no longer will I recommend.

I have had total tech for years and it is the first thing I purchased after buy expensive equipment. From phones, tablets and computers. You are in safe hands with total tech.

Great thing membership done very wellcmdlxmxmdilsxmfjfkdkdkdkwkxm

I signed up to get notified of PS5 restock. Two weeks later I noticed there was an email where i had to confirm im in the program. Tou have to be logged in to see totaltech prices, but every item i look at wants me to add totaltech to cart. Leading me to belive that i still dont have it? I go account and it says same thing “buy totaltech” but i already have it?? And there is anither section for restock notifications that you have to opt into and i can not figure out how to get notifications. And you really have to dig in to the app just find this. This totaltech is feeling like a complete rip off.

Free services?! Included protection plans?! No need to say more. I used to pay for protection plans to think ahead.. now I dont have to! I only pay if something goes wrong.