Customer Ratings & Reviews

As an Elite Plus member, it seems like a slap in the face. I asked an associate about it and she said that it's essentially Elite Plus status that you can pay for. Plus, it adds a few new features like getting exclusive discounts, holiday deals, extended return time, and it uses the same phone line as the Elite Plus member "dedicated" line. I guess it would be worth it if you buy a lot of devices and purchase the protection plan, but they should limit it to that - a one-time fee for unlimited protection plans. Not Elite Plus status that you pay for. At the very least, offer it at a discounted rate to Elite Plus Members?

This membership should include Webroot at no additional charge, like before. I am disappointed with the change. In fact, I will cancel my Total Tech package and keep webroot instead. It does a sufficiently good job at protecting my equipment, whereas I may not use Total Tech at all for the entire year.

I buy about 3 things a year from BBY and only 1 needs a protection plan. Trying to return a headset after 28 days to be told if i paid $200 a year vs the $130 for 2 years on the headset... I'll deal with the headache of dealing with Astro instead

$200 to get access to buy nvidia gpus? Lol ok, bought it when cards dropped with nowinstock notifications instantly, wasn’t permitted to buy anything until the website activated my membership ~15 minutes+ Had every gpu to cart just trying to buy one FE for cheap.. kept getting the “verify your account” message on every tab for 1 hour, great start to my morning to join this “exclusive” drop and get glitched out of $200. Anyway contacted support waiting 30 minutes to talk to an agent with my exclusive membership, was told I got a refund.. hope I did otherwise I can go through a reversal easily. Not a fan of this idea, please don’t use this membership to lock a drop ever again.. lastly if best buy is reading this please fix the verify your account loops

While I was satisfied with the technical service I warn customers that if you sign up for protection plan it will automatically renew even you say you don’t want it to. It’s literally impossible to cancel it. I spend a whole morning trying to.

If ii could give zerobstars ii would. I put this on my order that ii was getting with progressive leasinf and since it isn't covered by the lease and seemingly nobody from Sebu to Sikkim can figure out how to do it. So freaking annoying. It's a RIP OFF!

Not sure what to think of this yet. Havent really had a chance touse it. I do feel like my email notifications from BB have gone down. Where are my sale emails?

if you buy products under this membership do not rely on the protection plan as if there is a laps in your membership for any reason all your protection plans will be void and unretrievable

This here is a great service that gets me in loving mood. My wife has seen great performance from me ever since I purchased this service.

TOTALTECH MEMBERSHIP WAS AN OUTSTANDING IDEA BEST BUY! THANKS FOR GREAT VALUE THAT I ONLY HAVE TO PAY ONE TIME A YEAR! WHAT A GREAT VALUE!!!!

I love how I used to be an Elite Plus member since 2013. 6% with the additional 1% bonus when using the My Best Buy/My Best Buy VISA. I use the My Best Buy VISA. 45 day return policy and 2 day free shipping and point banking. Guess they care more about their $199.99/year membership fee than my business that used to bring me in cause I was a large spender. My Best Buy Rewards is not the same without the tiers. Let me do logic pay $200/ year and get 2 year included protection plans. What about 4 year monitor or television purchases. No, sorry you only get 2 years included free. Yeah, not buying that is a better deal. I do not want to be told that I can only get 2 years of free protection with no exceptions other than use a different My Best Buy account that does not have Best Buy Total Tech. If Best Buy were to include those as 4 or 5 year protection plans then it would be an awesome deal. It is a no thanks every time I shop at Best Buy when I have protection plans. I know they have to sell it however I am not interested. No emoji support in reviews lame also :(

Love, love, love TotalTech support especially when one of my electronics fails and Geek Squad virtually reaches out and repairs for me!

Geek Squad has saved this un-tech savvy person numerous times. The are all professional and polite. They put solutions in terms I can understand.

Good app.... If someone wants agood app, this is it!

Dave is an awesome tech, nd human being. He's great, fixed us up quickly. Very knowledgeable nd a great teacher..

In store pick young lady was totally unprofessional. The gentlemen that helped was great! Unfortunately her attitude was an unpleasant experience at Lee Summit store.

I purchased a Surface 8 tablet at the Bismarck, ND store on 1-31-22. Salesperson recommended I purchase Total Tech. I did and left the new Surface 8 with Geek Squad to install office and complete set-up. Check-in guy was great. He explained the services and made an appointment for me to pick up my tablet. He said that when I returned, tech would set-up email, go through the new machine with me and make sure everything was working. At my appointment, the agent didn’t seem interested in doing anything except hand me my tablet. I asked if he could set up email. He showed me to a seat but I felt like an interruption. He was unable to set up my 2 email accounts. While he was trying, he knocked my tablet off the desk and it fell to the floor. No apology or concern was expressed. I left the store and went to an outside computer tech. He set up my email. He also noticed the new Office software geek squad had installed would not operate because it had not been activated with a code. I was not provided a code. I took an hour to work thru Best Buy phone system to find someone at Best Buy who could provide the activation code. Bottom line, my first experience with Total Tech was not positive. Bryan , Bismarck, ND

Love the extended warranty and the member discount on purchases. Great service and really recommend it to anyone.

Pivk up time is shorter than communicated. Thank you

This membership was something that I didn't know I need it until I bought it, honestly a live safer for all the electronics I have!