Customer Ratings & Reviews

The fact that you have a tremendous discount on a product or service.

Terrible for forcing this on customers to get regular 4k physical media pricing. Absolute joke. Bestbuy media prices are now laughably overpriced compared to anywhere else.

The online, chat or phone tech services rates a ZERO, the in store service usually rates a 4 to 5, but it is inconvenient to not be able to reach someone knowledgeable about computers online.

best thing I purchased in my life... They have great costumer service

The best sh ever!!!! I really love this member ship best choice ive ever made

This membership is a great value for customers who frequent Best Buy.

Thank you so much thank you so much thank you so much you are the best app

Good protection is always a plus. Knowing I'm protected eased my concerns!

This membership is great for me as I am technically impaired.

just bought it today, currently im loving it. now i dont know what to buy

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Like many said here. Not very good. Long hold times on the phone and many times told they say they will call back but never do. Some of the things included with " total tech" membership are not really included. Been trying to talk to a geek squad manager for months...still haven't been able to talk to one. Bad customer service. When my member ship expires in Feb 2022...it will be my last. My advice is what ever you buy that is expensive...don't get the extended warranty from best buy. Register it at the companies website ( Sony, Samsung, LG...etc.) and those companies offer extended warranties for a price...go that way at least you will get someone that knows what they are doinf if you need a repair.

OUTSTANDING CUSTOMER SERVICE!! AAA+++++ Treated like a friend not a number!!

Excellent Excellent Excellent Excellent Excellent Excellent

I am always proud of my membership the only supporting team I got

I've had total tech for a year now. I saw that a trend micro subscription I got for free was renewing so I tried to cancel it online. I received a prompt saying I couldn't and so I needed to talk to someone on the phone. I talked to someone on the phone and they canceled it. Turns out they also canceled total tech. I received an email saying you canceled total tech if this is wrong please call this number. When I call the number it asks what I'm calling about. When I say total tech it asks me to pick a category in which there isn't a membership category. When I press zero a few times it hangs up on me. I've tried 3 times now with three different numbers. I hate this process with these big companies so much. Why for the love of god why do you make it hard to spend money with you? The 'death' of brick and mortar retail and there isn't someone in a leadership position with the understanding or drive to make this stuff easier. I have money I'd like to give it to you for a ridiculous but sweet annual subscription and I can't give you my money. That is the most basic level of a transaction and you fail at it.

I was not told this would auto renew charging me in excess of $200.00. Visa contacted me about the charge, we thought our card had been hacked. I had to cancel all my company visa cards and am now waiting for new ones to arrive. This has cost me time and money taking care of this issue. I should have been asked if I wanted to renew, not just try to force me to, by auto renewing it without my knowledge. I feel Best Buy takes advantage of customers also by not offering service on what you sell unless I buy a company warranty. If I buy a computer elsewhere and have a problem, I can take it back. Not at Best Buy unless you spend money to buy their own warranty.

Great service. Membership is definitely worth it because of its value

Wasting up $200 per year for a piece of garbage that don’t do their jobs at all!! I purchased a 75 inch television with Total Tech and on the day of delivery/installation those fools arrived without a face mask WHICH IS MANDATORY WHEN VISITING CUSTOMERS I told to put on a mask they said they don’t have to! Then started complaining about that I used too much pinesol and that they couldn’t work with that smell they only had the television no equipment!! They dropped off the television and left I contacted customer service told them everything they told me that they are supposed to be wearing a mask and that their behavior was unacceptable and unprofessional they apologized and wrote up a complaint and made an Néw appointment which was scheduled for 9/6/22 Guess what?? Same trash again!!! They arrived WITHOUT ANY EQUIPMENT OR LADDER!! Said they were going to go get a ladder and come back they arrived about 12:20 pm by 7pm ( which is the time they close, )no one came nor called or anything!!! I contacted Geek Squad and explained everything that happened today First they apologized then they told me that there’s a possibility they are still coming??? When I contacted Geek it was already almost 9pm they told me that the ticket is STILL OPEN meaning they are still working. I’m writing this review at 10:15 pm and no one has came or anything. They are not worth spending $200 a year since they don’t do anything!!! HORRIBLE COMPANY

This membership is a real value REALLY IS THE HEP i NEED