Customer Ratings & Reviews

it is worth it. get peace of mind, hassle free support

Amazing so glad to finally have total tech! Great services

I cant imagine how this program would ever make sense to anyone except the most technically challenged and then im concerned for them. The first time a sales clerk tried to sell me the TotalTech it was explained “more than i cared to hear”. I standing there while the clerk is price matching a product, all the while he realizes that the price is the same as the total tech price… (hmm amazing, I’m thinking) While the clerk was very cordial, the program simply didnt make sense. The second time a clerk tried tos sell it too me was after he had confidently explained that the NVME he had talked me up to was PCIE 4. (To which i knew and had throroughly researched previously.). After he get to the register I ask him a question that will lead him to look up the product in his system, to which you could see the “expertise” literally melt out of the clerk’s eye when he read it was PCIE 3. Since i knew that and knew it was a price point and speed i wanted I said “That’s ok I’ll take it anyway.” This just ensured to me that BB had done nothing to train or vet their employees experience or knowledge, thus the TotalTech program was even beyond its cost. a TotalWaste. No Guarantees of “secret” products (aka GPUs), no guarantees they could fix anything beyond the old GeekSquad, and zero actual knowledge from employees unless you just get lucky. Say it with me “Circuit City, will be around forever!”… well maybe not. Hmmmm?

Yesterday marked yet another frustrating experience with Geek squad technicians. We needed to install necessary updates on my wife's desktop. They also mentioned a system crash we knew nothing about. The 2nd level technician performed the work, and noted all was complete. However, what they had done in the process was to remove sound drivers which we noticed at the bottom of the task bar, with a red X . We pointed this out to the tech, they did not. After their insistence they did not remove drivers, the system was finally rebooted with a BIOS update, and sound magically reappeared. After nearly two hours of a very frustrating experience, the system was correctly restored. The tech suggested we should take the computer to the store if needed. We had sound every day for the past two years or more, until yesterday when they updated our system. The 2nd level technician was difficult to understand, and added to our frustration. We are no longer sure Best Buy technical support is worth the $214.99 price tag.

It’s a good membership if you wants to get exclusive itmen!

Completely worthless... I've tried to use several times. The first was to troubleshoot a computer issue, I was transferred to a tech in India, they were unable to resolve,so I had to take it to a local place to fix. Ended up that Windows had install a temporary id and it was fixed by the local tech within 1/2 and $200 later. I just tried to schedule a install service for our TV, and was told it would cost $159 (discounted from $200), however it would have been free if I would have scheduled the install when the TV was purchased (which was yesterday). So, I have to go back to the store and try to get the service appt scheduled for free. Lastly, you have to go through customer service, get bounced around and hope that you get someone that can help. Probably better just to go into a store, where they will tell you they can't help you. DO NOT purchase totaltech. It's a complete waste of money

Had this coverage for a couple of years. of the 3 times I tried to use it they said they couldn't help me. The last time, I had communicated online and was told they could help with my home theater system where a speaker is not working. Took it to best buy and he said they don't do that. Recently bought a set of (Television)headphones, from Best Buy, for my father in law as he is 95 and has difficulty hearing. We cant get them to communicate with the TV. We were told they couldnt help.

I walked into Beat Buy to go to Geek Squad for my appointment to get my phone screen fixed. She she took my name and told me it would take about two hour. I said that’s fine. She said they needed to run diagnostic. She told my fiancé and I to walk around the store. We asked if would it be okay if we went to the store. We came back to the store and walked around for over an hour. Once the two hours were up she comes up and says we haven’t started we needed more information from you before we could run the diagnostics. I don’t understand why she had us leave when she needed more information. I am not happy that I was told it would take another 2 hours. We ended up leaving because it was already late. I am not happy with this experience! I would give no stars if I could!

Helps so much and has great benefits!! ♥️♥️♥️♥️♥️♥️♥️♥️♥️

The membership is a great value. So think you very much

Love It gives you exclusive access to limited releases.

this membership is a real value for my bucks $$$$$

Awesome product. Glad I could have more opportunities

This is the worst decision best buy has ever made. I don't know what they are thinking except a money grab. This wont stop scalpers they will just purchase the membership and split the cost across there mark up. The only people they are screwing is the gamer person that is looking to purchase a GPU for personnel build, now they will have to pay 200$ more above MSRP!!! Immoral!!!

Fabulous work thanks guys so much it means the world

Totally worth paying this price. Thank you for this!

great deals found what i was looking for happy uff

I really enjoy totaltech! It has been very helpful

Still have wait for the right person to help. Not worth the money

Bought this for the exclusive access so I could get in on the drop. First it hangs after purchase so that it can be "activated". Then the status bar is taken off the page so we can't see if it's even active or not. Then finally, the drop ends and I can't get what I came for. Will be refunding this and never shopping at BB for cards again.