Customer Ratings & Reviews

OK. Here's the thing; I have been a loyal BB customer for many years, since the 1990's. Over the last several years I have earned Elite or Elite Plus status. Spent $3500+ last year to again earn Elite Plus for 2022. BB just eliminated this Rewards program completely as of May 2022. I effectively lost 8 months of this benefit that I had earned in 2021. I understand that Companies must adjust, and revise benefits/policies based upon current market conditions. However, it is truly disappointing that BB did not give any credit to, nor grandfather in, the Elite Plus customers who had qualified in 2021 for all of 2022.

We had the worst experience ever…… we order a Bosch dishwasher, took off work 1st time it was delivered it was beat to pieces they took it back, 2nd no show 3rd time we call multiple times, we are guaranteed. They are coming day of we get a email, coming 7am-9am 10mins later call truck is full not coming need to reschedule, I’ve taken off work each time. I call they tell me managers are going to call no one calls back, I have called the previous week to set this up and I was told I would be the first delivery Friday. I have lost 3 days of work over this and yet another I will have to take off because they don’t care to get my dishwasher delivered. They have no idea what they are doing, they don’t respond to each they are not accountable to anybody. This is not how a team nor a company runs.

Not worth the price and you need a BBY credit card to get rewards. So what is the point?

Makes real sense Thanks You great okay God bless you

Its okay but not really worth it. My biggest complaint is that if you buy a product while you do have the service its protected, but if you dont continue the service that product is no longer protected. That seems pretty wrong in my opinion. The protection for that item should carry on for at least a period of time. Geek squad protection was an overall better deal.

not recommend anyOne way Over price ya need to fix the price for it

I have been an elite or elite plus member at least 7 years straight. So spending alot every year. Total Tech comes out $199… most all my elite plus membership b benefits are gone is gone … taken away after i spent $3500 here last year and would have spent more had you had stock on items. No confidence this they will stay behind this product. They dropped the gamers club membership and elite plus. Kinda foolish for me to think this will stick around. My goal this year is to buy as little as possible at best buy. Looked at this several tmew and can not justify the value.

Ill keep this brief: I purchased an RTX 3090 at an in-store drop. The sales associate did not add this purchase to my account page (where I have the totaltech membership as well as elite status). They gave me a paper receipt which I have now misplaced. The GPU is now showing artifacts when gaming and swapping between software. I tried to get a return approval using the online chat feature, and the associate was completely unwilling to help. They insisted that I had to drive to the store that sold me the GPU. This is massively frustrating as that store is very far away (only certain stores had the GPU drops in person). Moreover, I know that a replacement GPU will be obtained either by mail, or picked up at my local store, so I am not sure why I am being forced into this onerous demand. I paid $200 for what? The privilege to buy something? Use your technicians which have a similar skill level as myself? This Totaltech membership is already feeling like a scam gatekeeping mechanism to buying video game consoles instead of premier service.

I purchased Totaltech when I bought a new Apple MacBook Pro laptop in 2021. Totaltech repaired a software glitch on the new computer and everything was fine until 2022 when the exact same glitch showed up again. I contacted Totaltech again but this time they were less than helpful, I had options but it was me that would have to accommodate them not the other way around. I ended up having to send the computer to Apple for repair, and it wasn't a software glitch at all, it was a failing screen. Thankfully I didn't waste too much time as the repair was completed 1 week before my warranty expired. This problem should have been diagnosed in 2021, not mid 2022. It was shear luck I was able to have a new screen installed within warranty. It's nice there is a Best Buy 20 miles from my home, I can see merchandise before purchasing, what isn't nice was the poor service provided by the "Geek Squad".

I wish there was negative 5 stars that I could give to best buy for this extortion. I purchased membership for buying gpu and thanks to bestbuy, it will take 24 hours to complete the order. The gpus will not be in stock for 24 hours for sure. Shame on best buy

Terrible. You cannot cancel the membership if you cancel and order.

SAD NEVER GOT MY PURCHASE RIGHT TOTALTECH. A TOTAL WASTE OF TIME

"Total Tech" Totally A Waste of TIme! Spend the money on an IT expert.

I would give this zero stars if I could. Elite plus member here, I guess loyalty isnt good enough anymore, you have to resort to extortion. Placing limited items behind this Totaltech paywall, wow really?

Hard to cancel this service. Very frustrated with getting service off auto renew

Bought it thinking I would use it to mount a TV. When I decided not utilize it I tried to cancel and wow, what a process. Spent 1.5 hours (30m waiting and 1 hour in "active" chat with a rep) to cancel. So be careful; cancelling is a real headache.

So with this you get warranty or apple care on all your items! But what they dont tell you is that you cannot let your membership expire or cancel or it cancels all your active warranties. Supposedly you must keep the membership for a year from date for whatever u purchased. My membership expired and i didnt get any msgs to renew and all my products i purchased from xmas warranty cancelled

I have been an Elite Plus member for years. I have always been loyal and gone out of my way to make purchases at Best Buy. Unfortunately they did away with this program and replaced it with Totaltech. Now they want to CHARGE me for bring loyal customer. So now that they are like everywhere else I guess I'll shop everywhere else. Additionally, I also don't understand how they should be able to take away the benefits that I earned last year under their program.

My refrigerator arrived damaged..request replacement..thank you

This is the second time this has happened to me. I purchased the total tech support with the webroot protection and the card they have on file all the sudden doesn't work with the renewal. So I call them and give them with the same card number and all the sudden the card works for the renewal but unfortunately since the card was not accepted the first time I loose the web root protection. The same thing happened with the apple care. Same card exact card and they all the sudden could not renew the apple care. Guess what, I upgraded my phone and received apple with the same dang card. They told me to call my bank and ask them why they don't accept Best Buy auto renewal like they are discriminating against best buy. I told them I can back everything up showing the issue was on their end since this was the second time. They didnt want anything to so with it. Great Job Best Buy!!!!!