Customer Ratings & Reviews

I didn't order that I don't know what that is I don't need it

I purchased this plan because I was shown a landing page for the PS5 saying I could get early access to the sale if I had Total Tech plan. I have now been on hold for over an hour with Best buy, unable to reach a rep.. because my plan has still not activated.. despite me being charged an hour ago. The PS5 sale is still going on, but it still has me locked out because I'm not a Total Tech member, despite activating the plan an hour ago. Shame on Best Buy.. so much for "concierge service"

They have literally fixed nothing. Can't work on my Apple iMac because they aren't allowed. Can't work on my printer because they don't do that. Can't work on my wife's Macbook because it's too old. The car stereo installation botched up the car's backup camera and we can no longer set the time on the display clock. Their motto should be "I'm sorry, we can't fix that. That will be $199 please."

Using your membership plans to add another paywall to get GPU’s? Not great best buy. If you could receive a refund I could see the point of using an extra step to deter scalpers, but with no refund it is yet another money grab with minimal services.

I have just spent over 6 hours trying to make a correction to my yahoo email and icloud account settings that I keep getting a notice they are our of date. I spent about 2 hours working with an agent, but he couldn't fix and was supposed to call me back. i got a case number from him. later when they called, my phone dropped the call,. I called the number back right away and was put on hold several times then finally got another agent that could not find the case. This was extremely frustrating for me and I would like a refund for my totaltech membership in the amount of $199. I definately would not recommend to my worst enemy!!

Dies ot cover hiding sires in wall when geek squad mount tv

The tech support is not good. Every time I called for help, I was asked to give remote control of my computer over to someone in India for several hours while waiting for second tier assistance. That's insane to leave your computer remotely connected for hours to another country! And did I mention that I heard roosters crowing in the background several times while talking to tech support? Have cancelled my membership which tried to renew after one year after telling me it was good for two years on signup! And it renewed at a higher rate. Not good business practices and would not trust my tech to this support membership.

It looked good on the surface, but they changed the terms 4-months after I bought it and now services that were covered are no longer part of the service. They refused to grandfather my plan in. This is l,Ike buying a warranty then having the company change what they will cover. An absolute rip off. Very disappointed.

Geek Squad Total Tech for $200 a year is NOT WORTH IT! They gave such horrible service with a $2,000 TV Purchase. We brought the TV home and tried to mount it ourselves first, with no success. On the Best Buy Website, when I purchased this TV, it said "Free Mounting for TVs purchased through us with Total Tech Support." I called Geek Squad to make an appointment to do the Free Mounting and she told me that "Free mounting is only available if you choose Delivery." There is NO WARNING on Best Buy website that says: NO FREE MOUNTING WITH PICK UP. FREE MOUNTING WITH DELIVERY ONLY. That's what it should say under every TV and Sound Bar purchase!! They are terrible at making their customers happy.

I purchase enough items at Best Buy to keep my Best Buy Elite/Elite Plus status most years. So imagine my surprise when I get an email saying we no longer care that you have Elite/Elite Plus, we're taking that away and now you need to pay us $200/year to get your benefits back. Didn't even get a free year of TotalTech or a discount on it to make up for it, just got all my benefits taken away with no recompense. I guess I'll be taking my business elsewhere now.

So frustrating, cannot get through to anyone, then when you finally do, was put back on hold on hold for extended period and call gets disconnected. They have my return number, but did not reach out. Would have to start the process over again. Never have been able to successfully use service. Will not renew.

This takes forever to update on my account. Don’t look for a fast turnaround.

Complete and total ripoff. We foolishly paid for this to get installation on 4 different appliances. Without fail, every time their 3rd party guys came they refused to install anything. I had to do some myself and hire a plumber in one case. Totally unhelpful when I called and went to the store to try and get them to correct this. I will never go to best buy for anything again. The sales people lie and will say anything to get a sale.

This program was recommended to me by a associate when I found out best buy had stripped me & everyone else that had elite or elite plus status. I refuse to pay for a rewards program that rewarded me for spending my hard earned cash prior to May 2022. Im sorry but I Have lost all faith in best buy. They have one of the worst return windows if you are not a paid member. I have unsubscribed from all emails from best buy and now shop exclusively at B&H photo ,Amazon & frys. Best buy used to be great. Not anymore.

Only reason I’m rating it this is because you were required to purchase this to have A CHANCE at a PS5. Disregarding the Elite or Credit Card Members.

If you’re trying to buy Total Tech during an exclusive event, don’t waste your time. It won’t be activated in time to actually be able to use it. Purchased 17 hours ago and still isn’t activated.

I’m a Total Tech member who had an email sending problem that turned out to be an issue with the hosting service. Before that was discovered, the Geek Squad remotely tried to troubleshoot my Outlook account. They ended up deleting my Outlook calendar in its ENTIRETY which I use for business. Even Microsoft techs couldn’t restore it. I LOST YEARS OF CALENDAR INFO!!!! The original problem was resolved by the hosting service so the GS left me with a way bigger problem than I started with.

Garbage. Had an existing Best Buy account in place for years. Bought the Total Tech plan earlier this year. Somehow, the Total Tech plan I paid for didn't merge into my existing account. Only found this out when I attempted to participate in a Total Tech member sales event and couldn't because my account didn't show I was a member. Spent one and half hours on the phone with Best Buy getting transferred through multiple departments. Was told it would take 4-5 days to "merge" the accounts. Wasn't even aware that more than one account had somehow been created. Lost out on the sales event. Last time I'll fall for the upsell at the check out line at Best Buy. This is why this company will be out of business in the next five years and why Amazon continues its dominance.

I’m not a fan of the new Total Tech Support pricing, I’ve paid $50 to have TVs mounted in my home the past few years. I have a TV that needs to be mounted and to my surprise its no longer $50 but $150. If you purchase a new TV its free as long as its all on the same receipt. This isnt a good look for best buy, HelloTech membership is less money and charges $69 for the same service. Might have to look at what they offer moving forward. Elite Member

Been a loyal top level Best Buy Rewards member (Premium+, Platinum, Pro) all the iterations, we got kicked to the curb. If someone in front of you is interested in Total tech, they won't call another employee to help with the line. Noooo, they will treat them like they are royalty to ensure they sign up. Don't support this predatory practice and give BB the boot.