Customer Ratings & Reviews

absolutely worthless waste of 200 bucks. I purchased this service and i cannot even manage it. doesn't even show up as being purchased. and all the website does is try to sell to me again for $200. Telephone customer service was useless in even trying to solve this on their end.

I was previously a total tech member for 3 years. I recently re-upped for the service to find out it had gone up by $50. Given the previous service i was fine with it. Its not been almost a month of trying to get assistance to solve some outlook and software issues and it has yet to be resolved, and its near impossible to get someone onsight. I will be asking for a refund and find another local tech provider. the offshore assistance they ask you to work with gets a D + at best.

Total tech service member. I just had horrible service, they know how to waste your time.You would think that something they can do remotely and get things done from the comfort of your own home, they are not listening and not trained properlt

Waste of time and money. There's no dedicated help - same phone # as everyone else, and the special events don't work, just keep looping to verify your account forever. Cancelling it is a real pain too. Avoid this!!

I really dont like the idea of paying extra 200 USD only to able to order which is artificially limited only to the members who pays yearly fees. How about if I want only to order and dont need any other services.

I cannot down vote this hard enough. You're extorting consumers by forcing them to purchase Totaltech to be able to purchase items like consoles and GPUs. I will legitimately never buy a product from this company again.

Don't waste your money, nothing but problems. They never gave us priority anything. Purchased a range, they left it in my kitchen, because they couldn't install it. After many calls for help they finally responded 4 days later, we had already paid for an install. What a waste of money. Now for some reason, the totaltech membership is not showing up on my account. Trying to get it fixed, but I am unable to do so. Best Buy took $200, of my money and gave me NO HELP! don't waste your money

Why are none of the employees certified nor do they understand basic IT language or protocols? Items I've purchased are missing key components in the box with your logo on it and was told it was repackaged at your warehouse because everything best buy sells is refurbished and is supposed to be quality checked before it's repackaged and resold to new customers. This is so wrong and very misleading!

This was the worse experience with BB I’ve had. Buying this membership was supposed to give us the option to buy the ps5 but after purchasing this they said the ps5 was sold out…we’ll be canceling our card and going to Walmart or target.

despicable attempt to take advantage of desperate parents trying to secure their kids presents for the holidays and my customer support agent confirmed this was the intention behind total tech. then questions are not answered and predetermined automated responses are sent

Asinine that as an ELITE member who spends over $3K per year we don't qualify for these TotalTech deals and they want another $199/year for it. This is supposed to be for tech support, etc. not a buying club membership.

Not sure yet. Trying to get PS5 but it’s not letting me after I bought membership

This company is the worst company in the history of man, you have to purchase this horrible "service' which is the biggest disgrace in the history of retail business to buy a next gen console. However, even setting aside the fact that this is literally the worst product ever created in the history of this planet, they then take 24+ hours to actual enable the product on your account so the thing you have to buy this with will no longer be available so you spend 200$ to not be able to buy the thing that you should never have

The geek squad service is such a garbage I have 1 month waiting for a product that I send repairs and I speak to the technical support service and nobody knows where what I send to fix and they always transfer me to different departments the customer service is garbage and the people in the customer service don t have the experinse to answer you the cuestions i will never again get geek squad

Purchased total tech support a few months ago. Been waiting over a month for them to update the system online but they have not. I have a tv I need mounted but they won’t until system has updated. Calling them will want to make you rip your hair out. Still haven’t updated the system after calling to have it done twice. Why did I buy this? just for them to tell me I can’t use it yet. Complete waste and a total headache.

The service level is ridiculous (to say the least) for such an expensive package. The entire support team sits in India and they have no concern or customer support skill.Some folks cant even explain what they plan to do on your system. They all sound fake. An agent with whom i worked this morning did some clean up on my system, restarted the system and never called me.I find geeksquad tools on my system that were not cleaned up. I am suspicious about the things they could do using these tools. DO NOT BUY THIS. I want my money back. THIS IS A SCAM.

forcing people to buy this members just to get access drops is one hopeless way to make people buy this membership.

I do NOT recommend Total Tech. I ordered security cameras and the third party company showed up with a faulty arlo camera set. I then rescheduled for 2 days later. No one showed..total tech had rescheduled me for the next week and never told me. I was never able to install them ..i had changed my schedule around and spent 2 days waiting. No notification of new date. MOST UNPRIFESSIONAL inflexible Service ever

Using this member ship to allow people to buy certain products exclusively is garbage, I’ve spent thousands at Best Buy Over the years always getting to the Elite Best Buy rewards member ship early in the year, but I guess I’m not good enough to buy certain products because I won’t spend an extra 200 to be able to buy those things I actually want.

Forcing to buy this to try to buy a "hot item" is dumb and makes the subscription worth even less than it already is.