Customer Ratings & Reviews

Best Buy Total Protection is everything and more! I own two desktops and two laptops and Total Protection has saved me so much money. I realized I needed Total Protection a few years ago when I paid almost $100.00 plus for a pc tune-up. But even more than that, I didn't realize all the extra benefits that go along with it!

Membership is very valuable. I enjoy satisfaction.of knowing my electronics and appliances are covered. Also staff is very friendly and professional.

EVERYONE needs to buy this. I'm in my late 60's and my late husband took care of all of our computer problems. Well I was so happy to just call the Geek Squad to come out and service my laptop. I had really screwed it up. Somehow disconnected my tablet and my phone didn't synch anymore to my computer. Pathetic... Than I remembered I had purchased this policy. Called, got an appt and it was smooth sailing. Best Buy sent me reminder emails, what the safety protocal the technician would be wearing, mask, booties, gloves and how he would sanitize my computer. I really cleaned my office before he arrived. I forgot we were in a pandemic. The technician called 2x's before he arrived. I had my list of problems and 35 minutes later he had performed a miracle. I will always have this program until I die. I am so happy with this program offered by Best Buy. Thank you. After he left, Best Buy has sent out several followup messages to make sure everthing is still ok. Thanks again.

Very upset with this situation. I took our computer December 16th for servicing and they mentioned it might be 2 or so weeks because of Christmas Holidays. Not a problem, I knew that might be an issue. But I called several times and never got responses or any updates. Sadly I had to go in person and speak to someone and they mentioned it was never fixed. The man at geek squad also mentioned he had no clue where the order went and was about to put the computer back on the store floor. I was so upset. He mentioned that we hadnt paid the deductible but we were never told to pay it when we first dropped it off and 3 weeks later find out thats why they hadnt worked on it. When our Mac studio came back it had a huge scratch/dent on it. I asked the man and he said we will make a note but put it under customer issues. It happened when they sent it off. No one is helping. Be careful paying for their plans when they are not getting things fixed.

Dobra clearly explained the benefits of a best buy total membership and I think it was a smart investment.

I highly recommend becoming a total tech member. The benefits out weigh the yearly membership fee. I get emails regularly with amazing deals on a lot of different products; plus, you get a free 24 month warranty on electronics and other products you purchase at Best Bu

This coverage is actually insane, don’t hesitate if you buy often! This literally covers ANYTHING but lost product.

Total tech support is a no brainer. Purchasing total tech is one of the best purchases especially when purchasing mobile devices,TV's or gaming hardware. It covers everything that you would have to buy individual insurance for.

Centennial Store Las Vegas. RUN AWAY! The manager of the store gave me the # to support for my full refund. I had a VERY bad experience with customer service. NO Tech knowledge at all. Needed to get a new Hard Drive and transfer old one to new one. Bought the new one. Left it there to work on it. Then round and round with the techs who could not load it. Said I needed a bigger one I found out after speaking with the manger that the Geek Squad person who helped me originally was actually a SALES PERSON and not a tech at all. Sold me the wrong hard drive to begin with. They really screwed up big time. Also the one tech that helped me last got frustrated told me I only had a 20 minute appointment. I Was never told that in advance. Said he was gonna move on the the next person in line. That's when I asked for the manager. They seemed to be very shorted handed in that Dept. After a while with her she finally refunded the $$ for new drive. I called the online tech and explained. That the store manager told me to. they needed to pass the info to back support to initiate my full subscription refund. MANY back and forth's phone and email. They returned 24$ saying it was prorated because I had used some of services on the subscription. That was the old one. NOT the brand new subscription. Still can't speak to a manager. Emails only. Still after them! Even asked the store manager to give me store credit for $79 and I would eat the $100 and part as friends. Just a NO I CAN'T do that. I could go on and on. Bottom line. RUN AWAY!

Fantastic coverage for everything! Would recommend

I scheduled them to come and fix my TV at my new apartment, and they comes at times and I told them the way I wanted my TV to be fixed and they did it the exact way with no complications, and it was so fast. Best Buy is the best tech for your needs.

I bought my computer a while back, came in told them my problem, staff was 10/10 and it took around 5 minutes to check me in and leave the store, they changed the mouse, ID finger pad and my screen in a week or less

Best decision ever this membership has made things very easy when needing to do exchanges.

It paid for itself in one visit. new screen for laptop, 4 service calls in store, 2 returns with no hassle, one replacement desktop = good value

This TotalTech membership is a great value. Pays for itself in one call. One in-house call or an in-store consult recovers the price. Both of our support techs have been outstanding. they were knowlegeble and answered u questions and fixed our problems in a minimum time. Highly recommend them!

I have already saved more than I spent. This is a great value and I rarely spend money on these types of things.

I love the membership points system and the prices.

I love the savings I get when using this membership, as well as the added warranty/protections!

Quality service with great response to my needs!!!

If someone always finding new tech purchases nearly every year or some may be multiple times year it is worth it. If you're one who likes warranty or product protection this could be ideal purchase.