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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 575 Showing 11,481-11,500 of 11,509 reviews
  • Rated 1 out of 5 stars

    if you don't understand Indian dialects stay away

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is, by far, the worst tech support I have ever received. I spent many hours, but I might have been better talking to a wall

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy for PS5 access. You don't Get it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought today. Promised instant access to PS5 sale event. Didn't get it. Total rip off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My subscription hasn’t redeemed itself and it’s been an hour

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was no help. Online chat with representative was not better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hell NO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased it today doesnt show up... why must you do this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I paid for the program but can't access benefits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this if you are expecting immediate access to the benefits of exclusive shopping.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t do it. Waste of money ,won’t let me purchase what I wanted !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes long to activate. Purchased and it has been over 20 minutes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BIG WASTE OF MONEY!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BIG WASTE OF MONEY!! Didn't cover cracked laptop screen or cell phone repair.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hello and thank you for leaving a review! I do apologize about your technology and needing repairs. We would love to hear more from you about this issue. Please call 1-888-237-8289 and we will happily assist. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a disappointment which Best Buy forgot the value of members and just focus on money.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Thank you for your review DrAwesome. We are sorry to hear that you find Totaltech a disappointment. Your feedback is important, if you want to call us to discuss what exactly you are finding disappointing with Totaltech. Best Buy values our Totaltech members, and provides them support 24/7/365. We can be reached at 1-888-BEST-BUY, that's 1-888-237-8289. We look forward to hearing from you. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really slow to activate. Wish it would activate faster to get a limited item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Elite Membership

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been customer for years and never had i been lied to about product being unavailable like my last Springfield store experience for my purchase of ps4 pro.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible why did i buy it to not be able to purchase console

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was taking to a live agent and got passed off 4 times, and no one could help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for 45 minutes to activate. Not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money when it doesn’t even work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t apply to my account and extremely expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PURCHASE SAVE YOUR MONEY!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are misleading and they take your money for assistance on the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fix your systems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not activate immediately upon purchase so does little good to access exclusive access events.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for things no one really needs. For one's typical needs, severely overpriced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No access

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT DO IT. Bought for this Ps5 drop. No access available!

    No, I would not recommend this to a friend