Customer Ratings & Reviews

Best Buy has saved my butt two or three times. I thought my laptop was ruined, either by being crushed in my luggage, or getting a black screen, or infected by viruses. Thank you!

Total tech crew was amazing. Jesus, Alec & Kenny were amazing as they set up all my devices to our new 75 inch tv. Helped with controls and explained how router worked. Set up our Apps too. What a professional and nice crew.

I haven't had to use this because the product works fine but it's good to know I have someone to turn to if I have a problem

It was a good thing. I had to use it for my laptop. It was easy to take in to get quick service.

they would only fix certain electronics so i was bummed to not have them willing to look at an old camera i have

Originally picked totaltech up during the out of stock issues with GPU's - this was the only way to get one back in the day. However - now that I have it, I use it all the time. Looking for deals, longer return periods, 2 year protection plans. The longer return period is nice because you can actually use what you buy for a extended period of time to make sure you actually like it and want to keep it. Not sure if I will renew though once my year is up.

Love the opportunity to have all my items covered through Best Buy! I but most of my electronics and accessories from here so it’s super convenient and easy to make sure all my items are covered through inconveniences!

If you would like your technology to be up to date and function the way it is intended to than the yearly membership is worth it. They will help you over some of the frustrating events that happen with technology.

This membership was a must have when I purchased my 48 lg oled c series tv. Also was great that any purchases made while a member get protection as well sweet deal in my opinion

This is so worth the $199 if buying anything of value over the year. Anything from computers to gaming devices will be covered for up to 2 years if you keep your subscription active. And this covers accidental damage as well!

I don’t usually go for theses extended warranty programs but this one deserves a second look. I purchased the TotalTech when I bought a new stereo and backup camera for my 2007 4Runner. The cost of the plan was less than the installation cost for the stereo, four speakers, and backup camera and the installation services are included in the plan! Plus it provides me with the extended warranty coverage for free. This has already come in handy because the backup camera failed after about a week and the new one and related installation is all covered. Makes a lot of sense if you buy a lot of tech from Best Buy. Especially if you U.S. their Geek Squad installation or repair services frequently as most of these charges are covered by the plan.

Membership perks seem to be good, but techs did not hook up dryer properly so dryer just vented to space behind wall and had to be redone.

I appreciate having this technology lifeline close by to tend to these techie issues that are beyond my scope of expertise. They are massively helpful and do a wonderful job!

I heard so much great feedback on my ring purchase & I will be getting mine this Saturday so I will share my honest feedback then

This membership is a great value and I trust the times I have had a problem with my computer and had the Geek Squad fix it a couple of times. Very happy to be on the yearly renewal membership.

Great customer service and value! I have never been disappointed! Questions I have are answered so that I can understand them! So easy to get appointments too! Great value! Applies to all my devices!

Great value with the AppleCare included for our new laptop great help and derived from the employees and looking forward to purchasing something else because of the new membership deals.

Totaltech is a brilliant addition to Best Buy as was Geek Squad. If you frequently shop at Best Buy then your going to want Totaltech. It has been a great value and it is really convenient. All my purchases get automatically added. Love it!

This was a true savings for me. I had an old laptop that was finished. I purchased a new one and this program covers me for a year and picked up all the costs of downloading and transferring all my programs and data onto my new one.

I love that with every eligible purchase my purchases are protected with my BEST BUY total tech membership! Also, you can save money with the deals they offer like $ off regular pricing.