Customer Ratings & Reviews

Excellent service! Helped recover data from a corrupt HDD, took less than a couple of hours. Was quoted by a different company 4x the price of membership just to diagnose the HDD.

I haven’t had a reason to use it yet, but purchased it for coverage of my appliances I bought for a nee home. I will most likely purchase new apple products / iphones at BestBuy for the complimentary apple care

[Employee of bestbuy] I used it to let geek squad build my custom pc and they went above and beyond to fix some issues.

[Employee of bestbuy] This membership is the best, discounted prices on certain products every week, free protection for devices i own and 24 hr tech support over the phone and geek squad services can be free or discounted prices.

This membership is just amazing to be apart of! Not only do I get amazing deals but I feel like a valued customer each time I see that they will take their service seriously when in need.

This membership would be good only if you didn't have the manufacturer's warranty or you had any problems with any of the items that you purchased after the manufacturer's warranty had expired.

We purchased a MacBook Air a few months ago, and while at checkout it was suggested that we purchase the Totaltech Membership as it includes AppleCare+. We were told the Totaltech Membership adds extra coverage and services for all Apple products. Should we ever have an issue with the MacBook we can bring it in to the store to have it serviced. Recently, I went to the store to have the charging cable replaced, since it's covered under the plan(s), only to be told the store cannot service Apple MacBook products, that I would need to call Apple Support. After calling Apple Support, they would gladly send a new charging cable while putting a $53 hold on a credit card. I feel we were somewhat misled when we were encouraged to by the Totaltech Membership, as the store cannot simply replace items in the store even if the replacement item is in-stock. For us, the membership seemed like a great idea since were in a rural town with no Apple Store within 100 miles.

The truth is that I have had this membership for several years now... and I have renewed it. I love the attention, the service and the availability to resolve any damage.

The total tech membership is completely worth it! The amount of money that i save with the included protection plans alone pays for itself. I get 60 days on returns plus total tech member pricing on certain items!

I Like the fact that the employees are knowledgeable and patient with customers. They take the time to know what you need They also make sure to go over the work that was done to the customers satisfaction.

I never thought i would get the memebership but i did. Having problems with my laptop was explained throughly about the membership and it was the best purchase choice I made. I am so glad i did. Highly recommend

Today is Best Buy's Black Friday in July sale. I was excited to see some good, but not exceptional deals on items that I would like. I also saw that the washer and dryer that I bought had a return option and were on sale. This was the last day on my 60 day price match period. I called Best Buy and despite the best efforts of the representatives (2 of them as this was escalated) they could not price match these items. Both representatives agreed that I should be getting $100 back ($50 for each unit) but there was no way that the system would allow them to process the match. The recommendation was to return these items and repurchase, which is not happening with a washer and dryer. I asked if this could be brought to another person or supervisor, but this was not possible. On the plus side of Total Tech, if you have items that you need installed such as a TV, Washer / Dryer, car audio, etc. this could be a good purchase. However, do not count on the 60 day price match because you may be like me and waste an hour of your day just to be frustrated and upset.

Recently lightning struck and my refrigerator circuit board was fried. My membership saved the day.

My back up hard drive died.....and I am a single, low tech mama who needs to know more.... so I have decided to get this membership and start tomorrow. The service tech, Parker, was awesome and helped me through a difficult time.

The geek squad was great when my laptop screen broke!!! They really helped me out and the price was great since I had protection on my laptop I paid close to nothing and they did a great job!!!

Unlimited geek squad support is great. Just walk in tell them what you have is broken and it is a no hassle experience. Unless of course the person working is new but give them some slack. They deal with broken crap all day haha

I love the membership tbh especially because I just got my pc and it makes me feel better that I don’t have to worry about swapping parts or diagnose software issues they got me all year plus discount is fire asf

The membership is great. They are there to help you with any products you have brought from Best Buy. The guys are great to talk too and it’s nice to be able to go to them with any questions or problems with your products.

Already used it 4 times with great satisfaction. Remarkably, the squad quickly solved the malfunction problem of a recent dishwasher installment and prevented an eminent merchandise return.

They have always helped me repair my stuff and in great turnaround time. Instead of buying a new laptop, they fixed it and replaced hard drive and moved my docs to the new one in a couple days!