Customer Ratings & Reviews

Very very supportive the team was confident on their knowledge

I placed a order tonight for a large TV along with a tv mount and a TotalTech subscription because of the free TV mounting service. I noticed an issue on my order, I had forgotten to request installation service with my TotalTech subscription. So I went to my delivery appt info and found a toll free number to contact TotalTech about my order. Mind you this is 1015 PM PST on a Sunday night, I was expecting to get a machine, however, I was pleasantly surprised when I was told I would need to wait about 25 minutes to speak to a real person! The wait was shorter than expected. I was connected to a gentleman who goes by “BJ”, employee id# A1582933, and I explained to him my dilemma. PJ was able to verify my issue, and then he corrected and rescheduled the tv delivery date to match the tv mounting/installation appointment. I am so thankful for being able to talk to real person, including employees like BJ. Nothing beats service from an actual person. Because of BJ, and services like TV mounting and installation, I whole-heartedly recommend Totaltech.

Have been members of Total Tech for 2-3 years now and love it. Geek squad protection is great and all Apple products get Apple Care for free! Also, the extended return time is a huge bonus.

Undoubtedly the attention was exceptional, facilities in perfect condition and without hesitation for a second I feel extremely reliable for every product I buy in this store, my store is everyone's store.

Amazing membership deal. I had it before and canceled it because I didn’t see the value but after learning it has apple care included I was sold. They also cover all devices in your house which is amazing.

Is worth it if you have multiple items you purchased at a higher price.

This membership has been worth it. I've saved quite a bit of money since I bought it less than a year ago. The Geek Squad even came out to show me how to move around in the TV and delivery was free as well as 24 month protection.

I really like this membership. I think overall it’s a good deal, just for the fact that you can make as many claims as you want in a year. They hell you get setup on new tech you buy, so that’s also a huge plus.

Every time I walk in with a problem they know exactly what needs to be done with a smile on their face. They are really consistent and fast at what they do. You can tell that they all enjoy what they do.

Wasn’t necessary but still good to have might recommend if you need it, but I don’t think I did.

This membership has guaranteed peace of mind, ensuring that any issues that may arise with my essential technology will be cared for by a professional member of the Geek Squad.

LOVE THE TOTALTECH BECAUSE IF SOMETHING GOES WRONG WITH MY DEVICES, I KNOW I CAN TAKE IT TO THE BEST EXPERTS IN THE WORLD!!!! I RECOMMEND TOTALTECH TO EVERYONE BECAUS IT GIVES YOU PEACE OF MIND.

This membership is a great add to my recent TV purchase. Not only do you get support but my TV was delivered and mounted as part of being a member. Also, the addition of having protection/warranty for my TV is a great add!

This was a great purchase. I had issues with my lap top & they fixed it with no issues

I found BestBuy membership to be very convenient, offers certificates for discounts, and technical support. Needed to buy garbage compactor got the best price, they installed the unit and took the old one away.

Very good but. Love the fact that they cover my products cans are able to take care of any problems that I may have.

I never actually used it. I think it’s a good idea if you break things a lot. However they totally screw up my Apple care when switching to this so I have a basically year and 4 month old phone that didn’t have insurance from the beginning and they I did have an issue and I got the run around. Therefore, I didn’t renew it. If you’re a business or have children I could see how this is useful.

Staff is very knowledgeable but product price is too high.

This is a great value if you are looking to purchase any number of items, from appliances to tech items. The free delivery and setup is worth it, plus any trouble shooting or repair costs you may incur.

This membership is real value! I love having peace of mind knowing I can get support when I need it! If you decide to suscribe I promise it’s worthwhile