Customer Ratings & Reviews

I haven’t had a reason to use it yet, but purchased it for coverage of my appliances I bought for a nee home. I will most likely purchase new apple products / iphones at BestBuy for the complimentary apple care

Double your purchase warranty for 24 months instead of the normal year warranty with Total Tech.Help me with install surround sound with several wall mount for four rooms with adjustable turning and tilting tv mounts.

The geek squad was great when my laptop screen broke!!! They really helped me out and the price was great since I had protection on my laptop I paid close to nothing and they did a great job!!!

We purchased a MacBook Air a few months ago, and while at checkout it was suggested that we purchase the Totaltech Membership as it includes AppleCare+. We were told the Totaltech Membership adds extra coverage and services for all Apple products. Should we ever have an issue with the MacBook we can bring it in to the store to have it serviced. Recently, I went to the store to have the charging cable replaced, since it's covered under the plan(s), only to be told the store cannot service Apple MacBook products, that I would need to call Apple Support. After calling Apple Support, they would gladly send a new charging cable while putting a $53 hold on a credit card. I feel we were somewhat misled when we were encouraged to by the Totaltech Membership, as the store cannot simply replace items in the store even if the replacement item is in-stock. For us, the membership seemed like a great idea since were in a rural town with no Apple Store within 100 miles.

I have never had this, but I feel it will be as good as the other warranties I have had at Best Buy. I need to review the coverage, but it did take money off the installation, I believe and now the fridge is a phone call away!

Already used it 4 times with great satisfaction. Remarkably, the squad quickly solved the malfunction problem of a recent dishwasher installment and prevented an eminent merchandise return.

Thos worked out great. I searched for appliances and the cost of installation and haul away of the old products. This was by far the best value. It is the least expensive and provides the most services and protection.

This item is necessary when purchasing any electronics. It has help already and guves me peace for the furture.

This membership has guaranteed peace of mind, ensuring that any issues that may arise with my essential technology will be cared for by a professional member of the Geek Squad.

This plan is an absolute must have and to not get it would be a huge mistake

I Like the fact that the employees are knowledgeable and patient with customers. They take the time to know what you need They also make sure to go over the work that was done to the customers satisfaction.

Today is Best Buy's Black Friday in July sale. I was excited to see some good, but not exceptional deals on items that I would like. I also saw that the washer and dryer that I bought had a return option and were on sale. This was the last day on my 60 day price match period. I called Best Buy and despite the best efforts of the representatives (2 of them as this was escalated) they could not price match these items. Both representatives agreed that I should be getting $100 back ($50 for each unit) but there was no way that the system would allow them to process the match. The recommendation was to return these items and repurchase, which is not happening with a washer and dryer. I asked if this could be brought to another person or supervisor, but this was not possible. On the plus side of Total Tech, if you have items that you need installed such as a TV, Washer / Dryer, car audio, etc. this could be a good purchase. However, do not count on the 60 day price match because you may be like me and waste an hour of your day just to be frustrated and upset.

The membership is very convenient! There’s so many benefits to having one!! If you shop at Best Buy a lot, You’ll be losing money if you don’t join it!

The Geek Squad at my location are always very helpful and knowledgeable. It is worth the money for someone who isn't very tech savy.

They have always helped me repair my stuff and in great turnaround time. Instead of buying a new laptop, they fixed it and replaced hard drive and moved my docs to the new one in a couple days!

This membership was amazing they were more than helpful when i needed to check on the diagnostics on my computer

Have been members of Total Tech for 2-3 years now and love it. Geek squad protection is great and all Apple products get Apple Care for free! Also, the extended return time is a huge bonus.

I never thought i would get the memebership but i did. Having problems with my laptop was explained throughly about the membership and it was the best purchase choice I made. I am so glad i did. Highly recommend

Wasn’t necessary but still good to have might recommend if you need it, but I don’t think I did.

The total tech membership is completely worth it! The amount of money that i save with the included protection plans alone pays for itself. I get 60 days on returns plus total tech member pricing on certain items!