Customer Ratings & Reviews

It's worth it for taking care of your stuff. Just don't expect them to extend any of your coverage if you let it lapse for even the shortest amount of time. They keep record of your purchases and know when you bought things... but miss a payment of the protection plan, you're up a creek.

It was easy to initiate. There were no complications in setting up 2 appointments. The staff was excellent and knowledgeable. No difficulties in getting appointment times.

I like having the membership because it save me money by giving me special discounts, early sale notifications and i don't have to buy the warranties because its all included.

Excellent services always im fine my products thanks for everything

Nice value membership geek squad is the best. Would recommend it

BOTH EMPLOYEES AND GEEK SQUAD ARE KNOWLEDGEABLE FRIENDLY ETC

Note that scheduling an appointment is preferable to walk-in, since appointments have precedence over walk-ins. I had three initial contacts. 1) I walked in on a Monday to purchase the annual membership and discuss what I wanted done. One of the tasks was create a backup image of my laptop. I was told I'd be called when the laptop was ready and to just come on in then and to expect a call on Friday or before. 2) On Tuesday, I was pleasantly surprised to get the call to walk in. I had to wait a bit, but it was not unreasonable. The person behind the counter said it appeared the backup that was to have taken place, did not. So they began the backup while I was there. After at least 20 minutes I was told to make an appointment to pick it up the following day since the backup was taking so long. I made the appointment for the following day, Wednesday. 3) Upon arriving on time, I waited only 5 minutes and Cedric at the Evanston IL. store assisted me. He was knowledgeable, personable, helpful and patient. This was my first in-detail exposure to Geek personnel assistance. I highly recommend Cedric. He found that the backup that the person on Tuesday said did not occur, actually did occur and there were two backups. One was named a sequence of numbers that Cedric immediately recognized as related to my account number. The second had a name that was easily recognized as a backup. He removed the extraneous backup and helped me with other backups of multiple file types from my phone to the laptop and an external device. He further identified that the problem I had in achieving those backups were cable related. On the whole it was a very positive experience due to Cedric's astute assistance. Due to the oversight of the counter personnel in my second contact in not identifying an existence of a backup and the extra wait time, I'm giving a four star rating. Lacking that, I'd give a 5 star rating due to the initial sign-up with the Geek Squad and especially Cedric's help,

Great value. There is a lot of services, discounts, geek squad and extended warranty discounts you get with being a member. Highly recommend this membership to save you money.

very happy with our best buy total membership. have used the geek squad once already when our computer "blared" that we were having issues within a week after getting our computer up and running.

Love getting member deals, free shipping and extended warranty and support. It is a great value and saves me hassles too.

I can live without this subcriptions. totally worth the money. The team is very helpful when ever I need it. the computer comes with a geek squad icon on the desk top and i can chat when ever i need it

Worth more than the money, good deals are always available.

So very helpful when my bf and I had an issue with our phones. The membership saves so much

It's always a good idea to have this plan for the year, a lot of extra help , plus free shipping and protection plans with purchases!!

This is one of the best value items we bought. Able to assist us with any questions and also get vip treatment. We also get automatic Apple Care for having this with our new IMac. . Saved us already just by having this product. Also can fix any of my other devices with this service.

Haven't used this very much yet, so can't see the total value.

I love my Atari! Arcade games! Takes me back to the good old days!! Makes me very happy because them times are long gone and this brings me joy of how things use to be. If you miss then days, get one and I bet you will smile.

This service was key in delivering the treadmill purchased and the delivery guys were excellent in how well they managed the entire installation and haul-away. I love this treadmill. I highly recommend both the membership and those two guys, specifically.

Recently used this when we bought our new tv. Geek squad delivered and set it up, all covered under our total tech plan. Bought the plan when I purchased a new laptop. Didn’t realize I would be using it so soon for a tv too! Worth it!

My sales rep very knowedgeable and very patient as I went through three different laptop models. I chose the mac based on his recommendation. Manager got involved to further assist purchase. Very helpful and I’ll go back to these people and company again. Great customer service !