Customer Ratings & Reviews

Worth it if you need more than one service from Geek Squad per year.

The best services provided by any other protection services and more

This membership I worried at first, but I ended up using it a lot and the people have been so amazing. Even if they do not know something they will help you figure it out.

I really like having this membership. It gives you guarantee on products for more than 3 months and plus they're installing things for free. I'm happy with this membership and I'll continue to renew it next month.

I bought the membership when I needed a letter for my bank that my computer needed to be cleaned because it wasn't much more expensive than the cleaning. I have used their services twice since

The technician was great… very professional, knowledgeable, patient, great communicator, excellent in every way! Totally affirmed our decicion to purchase the TotalTech protection. So glad we have it now!

The membership is very convenient! There’s so many benefits to having one!! If you shop at Best Buy a lot, You’ll be losing money if you don’t join it!

This membership has been very useful to me since I brought my computer. The TotalTech team has helped me with downloading my software when it stalls, due to a conflict with software already on the computer.

I feel comfortable knowing I have a membership that I don’t have to worry about my stuff breaking or getting things spilled on them and I’m in the loss. I just wished I could’ve gotten it at a discount.

Absolutely worth spending the extra money for this membership. Since then I bought a lot of the plans and I got free installation and delivery which is very sweet getting everything installed by professionals for free.

It's working out great so far, glad my items are protected. I've already put some use to it and it protects everything I purchased. An amazingly worth while purchase that's gon a long way.

The price of the membership could be cheaper but I ain’t going to lie the benefits are great and I like I could track everything on the app. Also it feels nice when they always thank you for being a member

Awesome service. Never any problems. They replaced my earbuds twice and I had no hassle what so ever. Excellent customer service in the Newnan Heorgia location

Love the peace of mind this protection plan offers. I buy a lot of things from Best Buy and I know they will always have my back and deliver great customer service.

This is the best value item I have ever bought at Best Buy. Great enhancement to manufacture warranty, free installation and delivery geek squad support. It has all been great!

This membership is good to have. Security and protection is always a good investment.

Painfully long wait even with an appointment. Quality of tech can vary, although we have had resonance assistance

Have yet to use it but as I replace things, it is good for ease of mind. Hopefully they wont be like Asurion!

Great service. The additional discount on items is a bonus. Customer service will break or break this service. My service representative was amazing, patient and kind.

If you are a frequent shopper at Best Buy, Totaltech is worth more than it first seems. Early deals, always added protections on any purchase, exclusive deals all make this a great membership to have.