Customer Ratings & Reviews

Who could turn down getting free insurance on your electronics. Plus all the other perks the "Total" program provides. The cost is less than insurance for a smart phone for a year elsewhere.

I am very glad to have purchased Total Tech. All computers get viruses at one time or another and Geek Squad is very helpful with clearing them. Setting up a new computer and transferring data is also important and free with Total Tech.

I had been a Total Tech Support member for about 5 years now. I originally bought the membership because I was buying a TV at the time and wanted the free installation and tech support that the membership came with. Soon after that I bought a stove and dishwasher when we re-did our kitchen. I also had Wi-Fi extenders installed a couple of time. Over the last few years I used the service quite a bit. I haven't really used it the last couple of years though, but I kept the membership as a "just in case" thing. Well, last weekend our LG washing machine developed a leak and I decided to buy another. It wasn't until we had picked out a new one and I was arranging installation of the new washer that I found out that the program had been changed and installation was no longer included. Not only that but I was being charged $60 for Best Buy to take away the old washer. So Best Buy got rid of the features that made me buy the plan in the first place. I cancelled the membership yesterday as it is basically useless to me now.

This membership is worth its weight in gold, especially if you are into purchasing big ticket items from Bestbuy.

Great deals and bonus protection for Best Buy Total members.

I love how i was treated very well and satisfied with my service.

This membership is a real comfort to me. As an older adult, I have peace of mind to know a Geek Squad agent can assist me with technical issues.

Best Buys Total has been very useful for me. Special discount on purchases, competent tech support on site or at home are some of the pros I enjoyed. I look forward to continuing membership.

I appreciate the service I receive from the tech service department. It makes sense to purchase the annual membership because it saves money.

Membership was a good deal, but I found that I didn’t need it, for those who shop at Best Buy I’d recommend it.

It was helpful to have! I used it a couple times because my audio unit in my car wasn’t working properly and because I have this it was totally free!

Best Buy is the best ever. I love their services and everything

My Best Buy Total Membership is fantastic. I'm notified of special sales or events or new equipment, love it.

Recommended because u save up more then 300+ on purchases and discount on items.

I save so much money using my membership, it’s so much better than paying retail price. Plus I don’t have to worry if anything goes wrong or breaks I always have my membership to help out

This membership is one that I purchased for extra peace of mind. Having it was my reassurance that if there was an issue that came up unexpectedly. I had no worries!

I got this membership when I purchased my iPad, I decided to go with it cus the value does outweigh the cost yearly. The tech support was definitely useful in most situations I've had thus far. Great option for online support as well.

Real value , durable and smart products for less. You get first priority as a member.

Definitely n8ce to have Bestbuy protection plan. Worth every penny.

Facing repairs partly covered and not covered in warranty, I found the My Best Buy Total membership was a more affordable opportunity than the uncovered repairs on my HP