Customer Ratings & Reviews

You're supposed to have access to priority chat or call but every time i tried to reach out via chat or phone, very long wait times, only to end up having an exchange with someone who cannot go beyond providing answers based on what the website says (which I have access to so I don't need to spend half an hour chatting online for this) and they are clearly not trained to research answers if it' s not on the website. You end up being passed on to another associate after a long wait, to whom you'd have to repeat everything. One of my questions was about upgrading to a larger size tv during the return period but couldn't get clear explanations. As a result, I missed out on the bigger TV... but saved a thousand bucks. I guess that's one way to look at it. But lessons learned. Supporting your neighborhood store is not what it's all cracked up to be so e-tailers will be my go-to stores next time.

This item is necessary when purchasing any electronics. It has help already and guves me peace for the furture.

Great membership to have, it covers all of the products you purchase from Best Buy.

So glad we purchased Total Tech! The geek squad is so helpful and they can fix anything! It’s nice to have someone to call or make an appointment to work on your computer when needed.

This membership was amazing they were more than helpful when i needed to check on the diagnostics on my computer

I bought a few appliances. The membership came in handy to save on protection plans and installation fees.

This membership is worth the money and the value. It covers all my electronic equipment. Everytime I purchase an electronic device, it is added to the plan. I would recommend this to every customer.

Excellent services always im fine my products thanks for everything

If you order online it gets tricky as they won’t add the free installation for items which is odd

The totaltech membership is totally worth it, in my own opinion, far better than insuring products/items individually...and it's a "one stop shop" for all my best buy purchases...

Price is high but fair as it offers amazing discounts on products you buy in the future from best buy as well as warranty protection. Will definitely be a best buy member for coming years

I wasnt even consider buying a TotalTech memberahip as $199.99 is pretty steep for a yearly membership but it paid for itself with the discount and free install I got on a remote start system for my car as a blackfriday special. If you are willing to pay the somewhat steep price you get free tech support (which I haven’t used but also get free AppleCare for up to two years as a member and free 2 year protection plans on most other products (as long as you remains member) They also offer free installation on most products as well as free upgrade installation on computers regardless where. The product was purchased. With many service options including in-home, it’s a huge timesaver. They also offer 24/7 tech support online and over the phone. I’m pretty tech savvy and probably won’t use the tech support feature. But as I mentioned the membership paid for itself between the extra TotalTech discounts on various products and free installation (which I used for a car remote start system, more then paid if for itself). And with free AppleCare and Best Buy protections plans on most products. I have probably saved almost $500 dollars, and I’ve been a member less then two months.

Being a Totaltech member is a great value. I wouldn't buy anything at Best Buy unless I had Totaltech. If something goes wrong with the product you purchased Totaltech will fix it or replace it.

The two gentleman came to do my delivery and install were professional and very helpful took a big burden off of my wife who is worried about getting things cleared out of the way they were so helpful.

We always use and enjoy the benefits of being a menber.

Had this for years. Don’t want to go without it! My go-to guardians!

This membership is a real value. Eases my mind whenever we have an electronic issue, knowing that it can be readily addressed by subject matter experts.

Very useful. All bestbuy purchases are covered by this plan including installation costs. Based on input from bestbuy staff I bought this plan on the last day before they took out this plan.

Geek Squad support is so helpful! Havent had to wait on computer, printer, dishwasher , or TV. Worth it especially if you need lots of things replaced or updated.

Best Buy total tech membership is well worth the buy, they handle all kind of support from home appliance to computer technology help and even buildings you own pc! 10/10 recommend!