Customer Ratings & Reviews

Love having the total tech. I run a photography business and love knowing if I have any issues with my laptop the geek squad is there to help. I also just purchased a car stereo for my son. This offers free installation.

This membership is worth every penny. Member discounts, Unlimited Geek Squad which definitely adds to my mental security not to mention the free protection plans with all purchases!!

This membership is a great value. The people in the store have been very helpful and very knowledgeable. It would be even better if when I call I could actually speak to someone at my local store or at least someone in U.S.

Worked out great when buying a new dishwasher. This saved us money on installation. Since this was my only purchase and we had no issues, I cannot comment on how well the service works after the purchase.

We get good value as we purchase electronics every year or so and gives peace of mind in the services we get.

It was a great deal, especially if in my case where just recently afterwards, the price went down for like a day or so, and I was able to get the discount and the product is covered for damages

This membership was a must have when I purchased my 48 lg oled c series tv. Also was great that any purchases made while a member get protection as well sweet deal in my opinion

Membership is a real value. The Geek squad are efficient & knowledgable. a valuable mambership & easy to renew.

Perfect weight to screen ratio. Sound is a 6/10 and the price was on point!

My husband had crashed his work laptop and desperately needed one to work with at the moment. He needed to reboot his mothers Windows laptop so it could have access to his work system. Her laptop ended up getting stuck on reboot and kept prompting boot file missing. After taking it to geek squad, a day later he was told that they could not repair it and there is a hardware that is broken so it would have to be sent out for $400 or so. We said that is impossible. There was nothing broken to begin with. It was working fine. It's just the system. We took the laptop home and I decided to take a look and play around with it. After doing my own research through google and YouTube I found out all that needes to be done was to download the windows system into a usb drive using another computer, connecting that into the laptop and rebooting it qhile holding down some keys. After following some more steps I completely restored her computer. How in the world are "experts" that are hired for such things not be able to figure this out. Unbelievable. I'm pretty convinced they just wanted her money and knew exactly what the problem was and how to fix it. SMH.

This was a no brainer and it really pays for itself. I am not a novice with the computer but it comforts me to know if I come up with a problem I can get help from the Geek Squad

Great support and coverage. I was unable to schedule a service online and was able to do so immediately through a total tech customer support agent. Definitely worth the added protection and service, it basically pays for itself.

I love this membership because it allows me get my gadgets repaired for a one time membership fee. The geek squad was very nice and I believe I will be utilizing this membership often.

This membership is a real value member prices , plus unlimited geek squad support are great. Also , love the mind of getting protection plans on peace your purchases.

This membership has been the best option for us. Free delivery of larger items and installation. Not to mention the discounted prices and 2 year protection.

This membership is a great value ! Been able to use it many times for discounts on appliances and tech support. The Geek Squad personnel are great. They were VERY helpful getting my computer fixed and upgraded.

Best Buy has saved my butt two or three times. I thought my laptop was ruined, either by being crushed in my luggage, or getting a black screen, or infected by viruses. Thank you!

This is a great membership to have. You will get discounts that non total tech customers won't get and the 2 year warranty included on electronic purchases is a big plus for me. Not to mention the free shipping on all online orders.

It saved me from jumping through hoops and deleted a scam problem. The help in setting up the new computer and transferring files was appreciated

Totaltech is a must service offered by Best Buy. I'm so happy for all of the help this service plan has offered me that I had to use for my laptop. I wasn't stressed about going in asking for help.