Customer Ratings & Reviews

Membership is a great deal and we use it quite a bit.

I bought this because the Geek Squad Install Squad that came out to wall mount my over $1,000 dollar TV. They didn't seem to know what they were doing but gave constant reassurance. Less than a year later several hundreds of pounds of high tech big screen and metal wall mount slide out of my wall and leave my living room an unusable mess. Turns out they didn't even anchor it properly to a single wall stud. I call in because, logically, the company that gave so many reassurances must be willing to help in some small way at what could have caused major physical harm to myself or any family member. I paid extra for them to install it and even paid for a few months of the protection plan, so they'd at least help me get the broken wall bits and machine out? First phone call I spoke to someone who promised me the world. They were obviously liable and he'd enter the ticket in the system and they would cover everything. Second phone call? They have no record of the first and suddenly I am 100% on my own. The broken TV they sold me? Not their issue after 90 days. The obviously botched installation job that I paid extra for? Sorry sir, you should've kept paying over $300 a month to keep that covered. Yes... that is worth more than your TV ever was.... But no, they're no longer liable in the least somehow- and are going to go back on their word to leave me with a torn open wall and several hundred pound mass of mangled metal. I have to hire a special junk removal company to get Best Buy's failure out of my house before I Get a new one from Amazon.

Got me hooked save money when prices go down membership discount on deals

This membership had great perks and advantages. The free shipping, reduced prices on products, and more was very convenient.

This membership brings great comfort and joy knowing all my purchases are covered.

Great way to save money when you buy miltiple devices. Free apple care for my devices so far just with that im already saving money. Early access is great. Super fast access to expert chat.

Card is wonderful great perks will recommend to anyone

I used the service a few times and it saved me a lot of time and money. I am not computer illiterate and they can help u out.

Best money I have spent. Free shipping on everything makes it very worthwhile and more likely to have many small orders.

Fantastic membership so helpful and knowledgeable. Totally worth the price for the excellent service and reliability of having someone to help with any electronics any time you need it

This is a great addition to protect your purchase.

This membership is great. It provides unlimited access to the Geek Squad which provides me with the peace of mind knowing help is available should I need it.

Love having you guys stand behind me and with me. With two kids and a non tech hubby this really gives me peace of mind.

We buy a lot of appliances and electronics in the house, so being a total member is a necessity to save some money and get the extra protection on all of our products

I always see that the Geek Squad is always helpful

Membership is worth the money if you make many purchases or a few large purchases. The value add to your products in terms of protection and support is worth the cost.

Having this membership is added piece of mind with all the newer tech that is available especially as someone that isn't always up to date on how all of these great items work

Best Buy is awesome! Always super helpful and excellent customer service. They were able to help me with understanding the totaltech plan. Im so happy about it! Thank you!!

I have had good experiences with using this membership so I continue to buy my purchases through Bestbuy.

I love my card its amazing and I love the Best Buy experience it was also amazing