Customer Ratings & Reviews

Love having the Geek Squad available for all my tech questions. Great value with all the discounts and perks that are offered with this plan.

this membership is a very good value. was a great help in the past.

They offer to us when I boutght an ipad, and I feel secure with the guarantee

If you would like your technology to be up to date and function the way it is intended to than the yearly membership is worth it. They will help you over some of the frustrating events that happen with technology.

We will not go without our Total membership!! Mid 70’s and struggle w this tech stuff. So happy we have the total tech protection!! Friendly, competent, prompt, convenient help!!

This membership is a great opportunity to get good insurance coverage

This is a must have. If anything goes wrong with almost anything they will try their best to fix the issue or will send it off to get fix. They will even come to your house.

My Total Protect membership covers everything in my house, including my TV's, which were purchased at Best Buy, and my laptop. It is very comprehensive and I like its many advantages!

Unlimited tech support in an annual fee is pretty cool.

Overall, a great value for those who shop at Best Buy often and need the extra protection coverage for their purchases.

This membership has already paid for itself. It covered delivery, installation, haul off of old refrigerator when I purchased my new refrigerator. Also I had my new laptop backed up and data transferred from my old desktop with no charge.

This membership is great, it definitely has lots of value.

This totally depends on the people you get but if you work a lot on your computer or need installation of upgrades so you don't have to worry if you will mess something up....this is the way to go

Membership provides amazing value especially for people not comfortable making the total upfront payment. Geek squad is great for any question you may have. Its also great to get that sweet coverage as well.

Best purchase money well spent it gives me discounts on alot of items and gives everything a 2 year warranty that is extremely useful and helpful

Excellent service! Helped recover data from a corrupt HDD, took less than a couple of hours. Was quoted by a different company 4x the price of membership just to diagnose the HDD.

The main features I was interested in are as follows: 1. Exclusive access and pre-orders for high demand tech like Gaming Consoles. I was able to score a PS5 and a few Switch OLED models through TotalTech. 2. 2 year BB Protection and Apple Care+. We buy a lot of Apple products and expensive tech from BB so having this protection is fantastic. With young children this really offers peace of mind. The extra warranty through BB is probably similar to their old Geek Squad protection plan, which was great, since they would typically replace your item with the newest one free of charge if they couldn't repair it and didn't have the old unit in stock. 3. Free Standard installation, delivery and haul away. I already had some of this as Elite Plus and generally do my own installs but it’s a nice service to have. Its especially great for things you might not know how to install, like a new appliance like a Fridge, Dishwasher and washer/dryer. Free Haul Away is also a bonus. 4. Concierge and Geeksquad 24/7 support. I’m pretty tech savvy so I don’t expect to use this much but it is nice to have and maybe my wife will get to use it too. 5. Member only sales and events. This is an extension of the MyBestBuy Rewards program where you would have exclusive access on some days to purchase at sale prices in advance. TotalTech has been having Member Mondays which have had some solid deals as well as exclusive access to consoles on some days. I would like to see some improvements to the program as follows: 1. Member wish list. You can put your top 3-5 items on a wish list and get priority access to purchase the item when it becomes available. This would be great for hard to get items that launch on specific dates, like GPUs, CPUs, and RAM. 2. Notifications and Drop date alerts. Some other companies/entities already do this, where you can sign up for high demand items and get priority purchasing access through a private link. Also, getting an email or notification in advance of when a drop on high demand items is also beneficial. Otherwise I've been very happy with the TotalTech program and BestBuy in general for my tech buying needs. I'll revisit within a year to see if it is worth keeping the membership but getting access to consoles and also having the extra protection and peace of mind is something that I value.

Typically Rewards but some nice ones as well. Definitely a good idea.

The first thing I suggested to buy is best buy memberships (approx $191 ) which will allow you 2 months returns -no questions asked. This also give you points & allow access to best deals

Best membership thus far, saved money on many devices great coverage and also unlimited access to Greek squad is a huge plus.