Customer Ratings & Reviews

Quality long term coverage for multiple purchases and unlimited Geek Squad support is well worth the membership fee. Would have come in handy for purchases prior to becoming a Totaltech member.

Best decision I ever made. These people are such a great help (I am very low tech). Great service and a bargain at twice the price! They provide great peace of mind for me.

I have had good experiences with using this membership so I continue to buy my purchases through Bestbuy.

Great customer service. He broke it down to me to where I can fully understand how it works. Highly recommend signing up, it’s all worth it in the end!!

This protection plan already has helped, the day of purchase by saving me money on installation of my protective cover and having help to transfer all of my information onto a special thumb drive.

Just moved into my new home and purchased the TT membership with my first order. I've bought 2 new OLEDS with free mounting, new outdoor cameras with free installation, a home consultation, and savings on products.

The bestbuy membership plan is awesome, I love the free 2 day shipping and great daily deals on products. Awesome 60 day return period as well!

Totaltech membership provides totally technical service as it says including installation, hooking up and repair. It also makes us easy, comfortable and simple to get service. It worth!

The membership is of great value, have not used the membership looking forward to it tho. The geek squad in Columbia Mo store are always a great resource even if you don’t have the membership.

Words cannot express how good the service is and how knowledgeable and friendly all the staff is to us and others. Outstanding service Department with a 1st class Manager at the Baton Rouge Mall Store - Mr. Shaun

Was worth the trouble when buying a Dell laptop. Happy I had it.

This plan is an absolute must have and to not get it would be a huge mistake

This membership is a great value! It provides a peace of mind when purchasing items.

I havent used it yet and im hoping i dont have to but a great peace of mind knowing its there if needed.

I bought Totaltech expecting it to matter. IT didn't. If you schedule a delivery, expect it to be rescheduled without your knowledge (despite receiving a confirmation of a delivery date). My expectation was that this would be a premium service and would help with such matters, but instead, I was just told "we sent you an email" and my order was sitting in limbo waiting to be delivered (again, despite having a delivery date confirmation sent). The appliances I purchased - and canceled - have been purchased again - at a higher cost - from Home Depot. I'll pay more because I expect them to honor the delivery schedule. You've lost a customer Best Buy and you lost a customer because of your customer service. This is the order that ended my decades long relationship with you: BBY01-806756975953 I won't be shopping with you again.

This is a good service if you are not a handy person and cannot install things yourself like myself. However, you do have to pay for two years to honor the two-year warranties on anything you purchase.

I love the total tech. Give opportunity for great deals and savings. In early thoughts I was hesitant but it has been beneficial and the bonus you get from each product is great as well.

Purchased months ago when we knew our old Tower and was actually our first stop when came in to purchase a replacement Tower. Plus they also addressed some issues with phone call responses. Worth every cent !!!!

The tech at best buy are amazing in what they do, they were able to fix my bug easily and quickly. I would definitely return if I had any other issues with my computers.

I love bestbuy, the employees are very good and helpful. I have brought so many things and it’s always good to shop around.. reasonable prices and gifts card too. Love it.