Customer Ratings & Reviews

I have Best Buy Total and my washing broke down and I tried to set up a service call and the person on chat would not schedule a service call since I did not buy the washing machine from Best Buy. I had to hire another company to fix my washing machine.

Membership is excellent to have yet great discount discounts and updates on latest software

The phone is a great deal and thumbs up on customer satisfaction.

This membership would be good only if you didn't have the manufacturer's warranty or you had any problems with any of the items that you purchased after the manufacturer's warranty had expired.

The membership is a great value. Hefty discounts on products and services and lighting fast shipping. I’ve saved almost $1000 this year alone thanks to Best Buy’s Total tech. I can’t be without it!

Great value when needed to transfer files from an older computer to the new one, and get a tuneup on the old one which is near to EOL

You get a lot of discounts being a member .. we need this membership!

I had the Total Tech membership in the past and really enjoyed all of its benefits. So when I renewed this year, I went with the My Total membership.

Best value for the money of anything I have purchased from Best Buy. I have received twice over in savings what I spent in joining. Very quick in responding to request for help and willing to talk you thru problems.

Have got amazing deals ahead of time. I would totally recommend it. the price you pay is paid off

Attention and services Each members of their team really has and knows the necessary skill for give us what we are looking for the best attention and quality services

My experience was pretty smooth.The employed were very knowledgeable and helpfully process was really efficient and informing !

This membership proves so much value! I love how I get exclusive membership prices and this includes repairs as well! I think it is very worth it to get.

Protects all of my purchases from Best Buy with no need to add protection with each purchase.

Membership is a good value and I have peace of mind knowing that I have help with my purchases if I have problems. Plus I get a discount on my purchase as a member.

Saved more than the cost with my first transaction. Playing with the house money now.

Super great savings with my Best Buy. Helps us save for more goodies.

The real value membership. Prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection.

Great deals off the memberships extended 60 days of returns.

Unlimited Geek squad care is awesome. They really spend time with you to make it understandable and right. I wish they did not charge for home service!