Customer Ratings & Reviews

Customer service representatives have been very helpful. Inlimited assistance for one year. With all the viruses and phishing everyone needs to apply for this program. Thank you for the protection Best Buy!

Geek Squad via Best Buy is MY Best Buy ever! They're so, so patient! They never make me feel stupid! They don't rush you off the phone! Peace of Mind!! Thank you Geek Squad!

Definitely appreciate the membership. Great perks and definitely comes in handy during the holiday season.

My computer was invaded by the Trojans!!!! It has my life on it, all my work and music and the boys from geek squad took one look at it and assured me, WE GOT THIS!!!!! and they did, I owe them more than suggesting the Year membership

It was very valuable for my particular kind of repair, with a device with many parts. I do feel like this is good for people that either arent tech savy at all or have repairs on a device with a lot of parts like a PC.

I generally shy away from membership plans but am glad that I chose this option. I had the Geek Squad Team setup the new PC and truly enjoyed not being stressed with the details.

Went to the Mohegan Lake Best Buy. Staff were amazing!! Very happy with repair work that was done!!

I thought it was worth the money. I was able to get Windows 11 on my new unit and Geek Squad installed it for me!

This is my second year and since I bought a laptop through Best Buy, it made sense with the protection plan and Geek Squad features to continue my membership. Can't beat the price or service!

I can’t lie this was the best move I’ve made when I first signed up for my Best Buy membership and yall have everything I’ve needed so far thank you

It's pretty good. I got more bank from my buck since I've been having many different issues with my pc, and each visit check up is usually $90, but with it, it's only 190 total. I've done over 5 visits and I saved myself so much money from it.

This the nest ides Best but ever came up with. I hope they never get rid of it

This membership is a great value! Happy to have great service at my fingertips!

The two year warranties pay for the membership! In addition to member pricing.

The extra time on returns usually 60 and the deals for items is very worth it!!

This membership is a good value since I purchased so many items from best buy in the last year and plan to purchase a TV soon.

The Geek Squad was over the top informative, helpful, polite, Incredible! If I could give them 10 Stars I would. We are grateful in so many ways. Thank you so much. We highly recommend them to everyone.

I recently had the pleasure of engaging with BestBuy Totaltech, and I am thrilled to share my outstanding experience with their tech support services. From start to finish, they exceeded my expectations in every way possible. Here's why BestBuy Totaltech deserves the highest praise: Expertise and Knowledge: The team at BestBuy Totaltech comprises true tech enthusiasts who possess a deep understanding of a wide range of devices, software, and systems. Whether I had questions about my laptop, smartphone, or smart home devices, their experts were well-equipped to provide comprehensive and accurate information. Their extensive knowledge left me impressed and reassured that my tech problems were in capable hands. Friendly and Professional Staff: The customer service at BestBuy Totaltech is truly exceptional. Every interaction I had with their representatives was characterized by their warm, friendly demeanor and a genuine willingness to assist. They patiently listened to my concerns, asked relevant questions, and guided me through each step of the troubleshooting process. Their professionalism and courteousness made me feel valued as a customer. Prompt and Efficient Support: Time is of the essence when it comes to tech issues, and BestBuy Totaltech understands this perfectly. I was pleasantly surprised by their prompt response times and their ability to resolve my problems swiftly. Whether it was over the phone, online chat, or in-store, they consistently provided a quick turnaround, minimizing any disruptions caused by technical difficulties. Comprehensive Service Offerings: BestBuy Totaltech's array of services is nothing short of impressive. From computer repairs and software installations to network troubleshooting and device setup, they cover all bases. Whether I needed assistance with hardware or software-related concerns, BestBuy Totaltech had a solution for everything. Having such a comprehensive range of services under one roof is incredibly convenient. Value for Money: In addition to their exceptional service, BestBuy Totaltech offers excellent value for money. Their pricing is competitive and transparent, ensuring that I received top-notch support without breaking the bank. Knowing that I could rely on their expertise without worrying about excessive costs made the entire experience even more satisfying. In conclusion, BestBuy Totaltech is undoubtedly a standout in the realm of tech support services. Their expertise, friendly staff, prompt assistance, comprehensive offerings, and excellent value for money set them apart from the competition. Whether you're a tech novice or an experienced user, I highly recommend BestBuy Totaltech for all your tech support needs. They will undoubtedly leave you impressed and relieved to have found such a reliable partner in the ever-evolving world of technology.

I like that I am covered for all the products I purchase. It's simple, convenient, and reasonable.

I’ve had the Totaltech membership for a few months now, and it’s been a game-changer. The free 24/7 tech support and extended warranty on most purchases give me real peace of mind. I recently bought a MacBook and had a few questions — their support team was super helpful and patient. Also, getting free delivery and installation on certain items is a big plus. If you shop at Best Buy often or buy electronics regularly, I think it’s totally worth it. It’s like having tech experts on call whenever you need them!